IT BUSINESS ANALYST

State of Nevada; Carson City (NV); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Vacation

Sick Leave

Holidays

Retirement (PERS)

Deferred Compensation

No state income tax

Public Service Loan Forgiveness

Longevity payments

Job summary

The Silver State Health Insurance Exchange, with the duty station located in Carson City, is seeking an IT Business Analyst to serve as the team lead for the Quality Assurance (QA) team which provides support to consumers, carriers, and brokers, and acting as a subject matter expert working directly with the contracted consumer assistance call center.

This role trains QA/Appeals staff, interprets policies, and oversees documentation to ensure enrollment procedures are understood and compliant.

Qualifications

• One or more years of applicable experience as described in the job duties.
• Graduation from high school or equivalent education.

Responsibilities

• Lead the QA team and act as SME for the contracted consumer assistance call center.
• Plan and develop QA processes, audit activities, and procedural manuals to ensure compliance with enrollment requirements.
• Review and document test results to assess accuracy and completeness of application code.
• Monitor quality assurance activities and oversee training for QA and Appeals teams.
• Consult with stakeholders to determine end-user requirements and translate them into systems changes.
• Train individuals in the use of the system and system software.
• Develop bridging specifications to program areas that interact with processes.

Skills

Testing

Data analysis

Documentation

Communication

Consultation

Training

Process improvement

Stakeholder management

Education

High school diploma

Tools

Office software

Job description

• Initiate system work requests.

Job Summary

The Silver State Health Insurance Exchange, with the duty station located in Carson City, is seeking an IT Business Analyst to serve as the team lead for the Quality Assurance (QA) team which provides support to consumers, carriers, and brokers, and acting as a subject matter expert working directly with the contracted consumer assistance call center. This role provides subject matter expertise, training, and technical assistance to the QA and Appeals team, along with assisting the consumer assistance call center to resolve escalated issues and complaints that cannot be addressed at the first or second levels of dispute resolution. Responsibilities include planning and developing processes, auditing, carrying out programmatic duties by interpreting and applying broadly stated policies, procedures, and insurance rules, and overseeing the creation, revision, and implementation of procedural manuals to ensure call center staff, Exchange staff, and the public clearly understand and comply with requirements related to enrollment in insurance products offered through the Exchange.

Information Technology (IT) Business Analysts document, analyze, and recommend technical solutions to problems and participate in implementing, supporting, and documenting changes that lead to an improved operating environment.

Essential Qualifications

One or more years of applicable experience as described in the job duties and graduation from high school or equivalent education.

Job Duties

• Apply recognized data processing concepts to business process plans and analyses.
• Develop work and/or data flow diagrams that illustrate and describe functional processes of the system.
• Document business and functional requirements for proposed projects.
• Review and document test results to assess the accuracy and completeness of application code.
• Monitor quality assurance.
• Research and evaluate computer hardware and software needs.
• Analyze business processes, propose improvements, and identify work processes that may be automated.
• Define potential benefits of proposed systems or deficiencies to be corrected in the existing system.
• Define and document data definitions and relationships to be used in the foundation of systems development.
• Develop procedural alternatives in the absence of properly operating software.
• Consult with stakeholders to determine business function and end-user requirements.
• Conduct alternative analyses and develop written requirements for proposed systems and applications.
• Train individuals in the use of the system and system software.
• Test systems functionality by preparing test plans and participating in quality assurance.
• Initiate system work requests.
• Develop bridging specifications to program areas that interact with processes and output.
• Consult with programmers regarding the technical requirements, logic, and deficiencies of programs.
• Perform related duties as assigned.

Knowledge Of

• Modern computer hardware and software; principles, practices, and procedures required for designing and implementing information system-based solutions; a variety of end-user tools and applications; sources of information and research techniques; problem-solving methods.

Skill In

• Testing and implementing computer systems changes.
• Analyzing information, problems, or practices to identify relevant concerns, patterns, tendencies, and relationships, and formulate logical conclusions.
• Writing concise, logical, grammatically correct analytical reports.
• Obtaining information, explaining policies and procedures, and persuading others to accept or adopt a specific opinion or action.
• Negotiating and exchanging ideas, information, and opinions with others to formulate policies and procedures and reach consensus.
• Organizing materials, information, and resources to optimize efficiency.
• Developing, analyzing, and interpreting program requirements.
• Interpersonal and communication, both verbal and written.
• Use and operation of office and job-related equipment and software.

Ability To

• Analyze problems of limited complexity; analyze data and reach logical conclusions.
• Maintain effective working relationships with others; write business correspondence; read and understand technical information.
• Perceive and define cause and effect relationships in business processes and automated systems; troubleshoot computer operating problems; analyze organizational and administrative programs, policies, and procedures and prepare plans for revision; apply program regulations, policies, and procedures and select alternative methods that affect the manner and speed with which program activities occur.
• Interpret and apply broad and ambiguous laws and regulations; compute ratios, rates, and percentages; decompose problems into constituent parts.
• Interview users to identify needs; make decisions on appropriate actions after reviewing alternatives.

Benefits Include

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
• Vacation: Accrual of three weeks of annual leave each year.
• Sick Leave: Accrual of three weeks of sick leave each year.
• Holidays: 12 paid holidays per year.
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full‑time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
• No Nevada state income tax.
• Public Service Loan Forgiveness: Eligible due to public sector employment.
• Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

Additional benefits

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).

• State Holidays The holiday schedule for State employees is established by the Legislature.

The Following Are Legal Holidays

• January 1.............................................. New Year's Day
• Third Monday in January.................. Martin Luther King, Jr.'s Birthday
• Third Monday in February................ Washington’s Birthday
• Last Monday in May........................... Memorial Day
• June 19................................................ Juneteenth Day
• July 4.................................................... Independence Day
• First Monday in September.............. Labor Day
• Last Friday in October....................... Nevada Day
• November 11........................................ Veterans' Day
• Fourth Thursday in November........ Thanksgiving Day
• Friday following the Fourth Thursday in November...................... Family Day
• December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255