IT Audio Visual Analyst II

Cherokee Nation Businesses; Catoosa (OK); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health plans

401(k) match

Paid time off

Job summary

Cherokee Nation Entertainment seeks an IT Audio Visual Analyst II to ensure reliable AV services for meetings, presentations, and events at our Oklahoma facilities. You will configure, maintain, and troubleshoot teleconferencing systems and multimedia devices, while documenting activities and managing inventory.

The role requires strong problem-solving, attention to detail, and collaboration in dynamic environments.

Qualifications

• Associate degree in Electronics or 6 years equivalent AV work experience.
• Hands-on troubleshooting experience with AV equipment.
• Technical knowledge of teleconferencing, presentation, and other AV hardware.
• Ability to operate AV tools, components, and accessories; mechanically inclined.
• Reading technical manuals and OEM documentation.

Responsibilities

• Deliver AV service levels according to company policies and user requirements.
• Set up, configure, test, maintain, and troubleshoot AV systems including teleconferencing equipment, monitors, projectors, and presentation tools.
• Respond to support requests via calls, emails, or pages regarding AV software and hardware issues.
• Document installation, repair, and removal of AV equipment.
• Maintain spare parts inventory and audit AV equipment to mitigate risk of loss or damage.
• Perform Tier 1 and 2 troubleshooting, using appropriate testing tools and making necessary repairs.
• Provide recommendations for AV system design, controls, and new product purchases.
• Place and verify AV equipment and supply orders, ensuring quality upon delivery.
• Conduct research to support procurement and system development efforts.
• Perform other related duties as assigned.

Skills

AV troubleshooting

Teleconferencing knowledge

Customer service

Communication skills

Reading OEM manuals

Mechanical aptitude

Driver's license

Gaming licensing

Education

Associate degree in Electronics

Tools

AV tools

Job description

The IT Audio Visual Analyst II plays a key role in ensuring reliable audio-visual services for meetings, presentations, and events. The position involves configuring and maintaining a wide range of AV equipment, from teleconferencing systems to multimedia devices. The analyst documents all service activities, manages inventory, and researches emerging technologies to provide recommendations that enhance organizational capabilities. This position requires strong technical troubleshooting skills, attention to detail, and the ability to work collaboratively in dynamic environments.

Responsibilities

• Deliver audio-visual service levels according to company policies and user requirements.
• Set up, configure, test, maintain, and troubleshoot AV systems, including teleconferencing equipment, monitors, projectors, and presentation tools.
• Respond to support requests via calls, emails, or pages regarding AV software and hardware issues.
• Document installation, repair, and removal of AV equipment.
• Maintain spare parts inventory and audit AV equipment to mitigate risk of loss or damage.
• Perform Tier 1 and 2 troubleshooting, using appropriate testing tools and making necessary repairs.
• Provide recommendations for AV system design, controls, and new product purchases.
• Place and verify AV equipment and supply orders, ensuring quality upon delivery.
• Conduct research to support procurement and system development efforts.
• Perform other related duties as assigned.

Qualifications

• Associate degree in Electronics, or 6 years equivalent AV work experience, or a combination of education and experience.
• Hands-on troubleshooting experience with AV equipment.
• Technical knowledge of teleconferencing, presentation, and other AV hardware.
• Ability to operate AV tools, components, and accessories; mechanically inclined.
• Skilled at reading technical manuals and OEM documentation.
• Strong customer service orientation and effective interpersonal skills.
• Advanced written and oral communication skills with high attention to detail.
• Ability to research hardware products and resolve issues effectively.
• Must have and maintain a valid driver’s license.
• Ability to obtain and maintain gaming authority licensing.
• Capable of lifting and adjusting heavy objects, scaling ladders, and operating lifts while following safety protocols.

About Us

Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel/convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNE remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here’s what awaits you:

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations).
• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance: Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind.
• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts .

About the Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities:

Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .

Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.

Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.

Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:Cherokee Nation Entertainment

Job Info

• Job Identification 32024
• Job Category Information Technology Services
• Degree Level Associate Degree
• Job Schedule Full time
• Locations Catoosa - Hard Rock Hotel & Casino (OK) (On-site)