IT Applications Mgr, Mktg Tech (Email), Channel Technology & Operations
Amazon Web Services (AWS)
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Job summary
Amazon Web Services, Inc. is seeking a Marketing Technology Applications Manager for Email and Journey Platforms to own the operational health and evolution of AWS email and B2B customer journeys.
You will balance production support with platform modernization in a hands-on role within Channel Technology and Operations. You will diagnose incidents, improve monitoring, and partner with product and engineering teams to evolve AWS from Marketo-centered to modern, scalable journey capabilities while
Qualifications
- Experience building complex software systems that have been delivered to customers.
- Experience with cross-functional stakeholders from global teams.
- Knowledge of integrations and ETL with Salesforce.
- Experience troubleshooting RESTful web API calls.
- Ability to translate business needs into detailed feature requirements.
- 5+ years supporting enterprise marketing technology or customer journey platforms.
Responsibilities
- Serve as SME for Marketo, AEP, AJO B2B and the email/journey tech ecosystem.
- Provide hands-on support for complex platform, data, and delivery issues.
- Lead technical incident response, triage, recovery validation, and RCA.
- Improve observability with telemetry, dashboards, and runbooks.
- Own or support integrations via APIs, data pipelines, and event services.
- Define modernization roadmap for email and B2B journey capabilities.
- Establish readiness gates including architecture reviews and testing.
Skills
Tools
Job description
As a Marketing Technology Applications Manager for Email and Journey Platforms, you will help own the operational health and evolution of the technology that powers AWS email and B2B customer journeys. This includes Adobe Marketo Engage, Adobe Experience Platform, Adobe Journey Optimizer B2B, and the APIs, data pipelines, integrations, and delivery services that connect them.
As a Marketing Technology Applications Manager for Email and Journey Platforms, you will help own the operational health and evolution of the technology that powers AWS email and B2B customer journeys. This includes Adobe Marketo Engage, Adobe Experience Platform, Adobe Journey Optimizer B2B, and the APIs, data pipelines, integrations, and delivery services that connect them.
This is a hands-on technical individual contributor role embedded within Channel Technology and Operations. You will balance production application support with platform modernization.
You will diagnose complex incidents, improve monitoring and operational controls, maintain critical integrations, and partner with product and engineering teams to evolve AWS from its current Marketo-centered environment toward more modern, reliable, and scalable journey capabilities.
You will serve as a technical bridge between marketers, operations, product, engineering, security, data teams, and Adobe. The successful candidate combines deep marketing automation expertise with strong application-management, integration, and incident-response skills.
- Serve as a technical subject-matter expert for Marketo, AEP, AJO B2B, and the broader email and journey technology ecosystem.
- Provide hands-on application support for complex platform, campaign-processing, data, integration, and email-delivery issues.
- Lead technical incident response, including triage, impact assessment, vendor escalation, recovery validation, root-cause analysis, and corrective-action tracking.
- Improve platform observability through telemetry, monitoring, alerting, synthetic testing, operational dashboards, and documented runbooks.
- Own or support integrations between marketing platforms and upstream and downstream systems using APIs, webhooks, data pipelines, and event-based services.
- Diagnose data-flow issues involving profiles, accounts, contacts, audiences, consent, campaign membership, and journey activation.
- Partner with product and engineering teams to define the modernization roadmap for email and B2B journey capabilities.
- Establish technical readiness gates for AEP and AJO B2B, including architecture reviews, integration testing, performance validation, operational support, and rollback planning.
- Support migrations, platform upgrades, feature releases, and technology deprecations through disciplined change management and regression testing.
- Identify recurring support issues and convert them into durable product, automation, self-service, or process improvements.
- Maintain platform configuration, access controls, data quality, technical documentation, and operational standards.
- Partner with Adobe and internal engineering teams to resolve defects and influence product improvements.
- Translate marketer and customer needs into clear technical requirements while setting realistic platform expectations.
- Develop documentation and enablement that improves self-service without shifting complex technical ownership back to marketers.
- Experience building complex software systems that have been successfully delivered to customers.
- Experience working with technical and business stakeholders from global cross-functional teams.
- Knowledge of integrations, third-party integration tools and ETL with Salesforce.
- Experience troubleshooting and debugging technical systems, or experience analyzing and troubleshooting RESTful web API calls.
- Experience in translating business needs into detailed feature requirements.
- 5+ years of experience supporting enterprise marketing technology, marketing automation, or customer journey platforms.
- Experience working in an Agile or Scrum environment.
- Experience triaging security alerts, front-line analysis, and escalation.
- Experience working with marketing tools including email, web analytics, CRM, and marketing automation platforms.
- Experience in SQL Server/MySQL, or experience working with REST API based services and experience that includes strong analytical skills, attention to detail, and effective communication abilities.
- Experience with any combination of the following: application security frameworks, identity and access controls, incident response, mobile security, cloud computing and security, AI security, threat intelligence, and penetration testing.
- Adobe Marketo, AEP, or AJO certification.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 127,400.00 - 185,000.00 USD annually
USA, TX, Austin - 115,800.00 - 160,000.00 USD annually
USA, WA, Seattle - 115,800.00 - 160,000.00 USD annually
Company - Amazon Web Services, Inc.
Job ID: A10499689
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