IT Applications Manager

Abbott Laboratories; Madison, Northern (WI, KY); Hybrid; USD 99,000 - 199,000; Full time

Job summary

Abbott Laboratories is seeking a Manager, IT Applications to lead an Epic Application team within the Cancer Diagnostics division. You will drive technology delivery for critical business processes, support acquisitions, and partner with enterprise architecture to deliver a highly customized, global IT ecosystem.

You will mentor analysts, drive professional development, and balance unique functional needs with common configuration solutions to optimize risk, cost, and speed of delivery.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor’s Degree.
• 5+ years of experience in information technology or product/project management experience.
• 3+ years of experience in large and complex implementations related to assigned platform and using program management and SDLC methodologies.
• 3+ years of experience leading a technology team or cross functional project team on implementation of a technology solution.
• Demonstrated project delivery involving complex business workflows or system architectures.
• Authorization to work in the United States without sponsorship.
• Certification in at least one Epic admin-level application.

Responsibilities

• Collaborate with product owners and business partners across multiple functions to align technology solutions with business strategies.
• Plan, design, and deliver programs to integrate products and processes from acquisitions onto assigned enterprise platform(s).
• Propose delivery priorities with multiple business and/or business solution teams.
• Support a cross-functional enterprise platform governance board to establish, recommend, and adjust priorities with changing business needs.
• Collaborate with enterprise architecture to position the platform within Abbott’s enterprise architecture and strategy, identifying and managing integration dependencies and plans.
• Ensure adequate system monitoring and reporting for assigned platform(s); measure performance and participate in incident management for outages or performance issues.
• Guide evaluations of new IT solutions, select products, and lead implementations.
• Oversight of processes for intake, prioritization, and incremental releases of functionality.
• Communicate goals clearly to employees and guide performance reviews and development.

Skills

Program management

Leadership

Project management

SDLC

Epic Admin

Education

Bachelor's degree in IS/CS/Business or related

Tools

Epic Admin

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION

The Manager, IT Applications is responsible for managing one of the Epic Application teams in Abbott's Cancer Diagnostics division. This position performs a key role in leading their team in the delivery of technology for critical business processes, integration of acquisitions, and partnering with enterprise architecture to plan, design, and deliver an highly-customized and innovative global IT eco-system. The candidate must collaborate with business and technology teams to maximize the value of the platform by balancing unique functional requirements with the design principle for common configuration solutions to optimize risk, cost, and speed of delivery. Additionally, this role is also responsible for the professional development of the analysts supporting the applications, providing feedback and opportunities for education, growth, and leadership.

ESSENTIAL DUTIES

• Collaborate with product owners and business partners across multiple business functions to align technology solutions with business strategies.
• Plan, design, and deliver programs to integrate products and processes from acquisitions onto assigned enterprise platform(s).
• Propose delivery priorities with multiple business and/or business solution teams.
• Support a cross-functional enterprise platform governance board to establish, recommend, and adjust priorities with changing business needs.
• Collaborate with enterprise architecture to position the platform within the overall Abbott enterprise architecture and strategy, identifying, and managing integration dependencies and plans.
• Ensure adequate system monitoring and reporting is established for assigned platform(s); measure the performance of platforms and participate in incident management activities for critical incidents, outages, or other performance issues.
• Guide the evaluations of new IT solutions, make product selections, and lead implementations.
• Oversee a process for intaking, prioritizing, and delivering incremental releases of functionality.
• Closely work with process owners from various departments to build and maintain process workflows scalable across the business/various business units.
• Accomplish results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Supervise staff; including, but not limited to, organize, and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.
• Communicategoals clearly to employees to ensure understanding and success in achieving them.
• Motivateandinspireemployees to do their best work through coaching.
• Maintainmorale and support employee engagement initiatives.
• Work independently with little oversight and direction, maintaining organization while multi-tasking.
• Make excellent use of communication skills.
• Operate in a cross-cultural and complex matrix environment and build consensus across functions.
• Demonstrate adaptability and ability to work nimbly in ambiguous situations and respond to new information or unexpected circumstances
• Demonstrate ability to negotiate, mitigate conflict, build alliances, and achieve desired results using strong interpersonal and diplomacy skills.

Minimum Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor’s Degree.
• 5+ years of experience in information technology or product/project management experience.
• 3+ years of experience in large and complex implementations related to assigned platform and using program management and software development lifecycle (SDLC) project management methodologies.
• 3+ years of experience directly or indirectly leading a technology team or cross functional project team on implementation of a technology solution.
• Demonstrated project delivery involving complex business workflows or system architectures.
• Professional working knowledge of a variety of software and hardware solutions; multi-vendor environments and hybrid environment of on premise, co-located, and cloud-based services.
• Proficient in Microsoft Office.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.
• Certification in at least one Epic admin-level application.

Preferred Qualifications

• Minimum of 5 years of experience in similar or relevant role.
• Applicable certifications/proficiencies with preference given to Epic Cheers (CRM), Campaigns, MyChart, and Care Everywhere.
• Professional working knowledge in Health Care or Biotechnology.
• Professional working knowledge with agile delivery methodologies.

The base pay for this position is $99,300.00 – $198,700.00 In specific locations, the pay range may vary from the range posted.

JOB FAMILY: IT Services & Solutions Delivery DIVISION: ONCO Cancer Diagnostics LOCATION: United States > Madison : 1 Exact Lane ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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