IT and Security Operations Analyst

UpGuard; Portland (OR); Remote; USD 80,000 - 100,000; Full time

Job summary

A cybersecurity solutions company is offering a remote position focused on IT service health. Responsibilities include troubleshooting, operational improvements, and collaboration with cross-functional teams. Ideal candidates will have experience in system administration, identity management, and automation tools. UpGuard emphasizes employee well-being with generous benefits including a monthly lifestyle subsidy and an annual learning allowance.

Benefits

Monthly Lifestyle subsidy

WFH setup allowance

Annual Learning & Development allowance

Generous leave allowances

18 weeks paid parental leave

Fully remote working environment

Qualifications

• Practical experience in modern system administration.
• Strong understanding of identity and access management concepts.
• Familiarity with low-code/no-code automation platforms.

Responsibilities

• Conduct enterprise IT service health checks.
• Monitor and manage the IT support queue proactively.
• Collab with DevOps and InfraOps on platform-level issues.

Skills

Cloud-based infrastructure management

Identity and access management

SaaS application integration

Scripting for automation

Low-code/no-code automation

Tools

Google Workspace

Okta

Mac operating systems

Job description

Employer Industry: Cybersecurity Solutions

Why consider this job opportunity?

• Monthly Lifestyle subsidy for financial, physical, and mental wellbeing
• WFH setup allowance to create an effective home working environment
• $1,500 USD annual Learning & Development allowance for career development
• Generous annual leave/PTO allowances for work-life balance
• 18 weeks paid parental leave for all parenting roles
• Fully remote working environment with top-spec hardware provided

What to Expect (Job Responsibilities)

• Conduct enterprise IT service health checks and troubleshoot issues
• Monitor and manage the IT support queue with a proactive approach
• Identify and propose improvements through cross-functional project work
• Collaborate with DevOps and InfraOps on platform-level issues
• Contribute to scripts, dashboards, and operational improvements

What is Required (Qualifications)

• Practical experience in modern system administration across cloud-based infrastructure and SaaS environments
• Strong understanding of identity and access management concepts and tooling
• Familiarity with low-code/no-code automation platforms
• Experience managing and integrating enterprise SaaS applications
• Working knowledge of scripting to automate tasks and support system health checks

How to Stand Out (Preferred Qualifications)

• Experience in DevOps and Google Workspace
• Familiarity with Mac operating systems
• Experience with Okta identity management solutions

#Cybersecurity #RemoteWork #CareerDevelopment #ITSupport #LearningOpportunities

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