IT and Compliance Manager

Facilities Management Express; North Carolina; Hybrid; USD 110,000 - 130,000; Full time

Job summary

FMX is seeking an IT & Compliance Manager to lead IT operations from our Grandview Heights HQ. You will oversee the IT Specialist, set organization-wide IT standards, and drive SOC 2 Type II and GovRAMP audits with hands-on leadership.

This player-coach role requires strong leadership, vendor management, and incident response skills, collaborating with the CTO to enhance our security posture; hybrid work supported, with on-site days at HQ.

Qualifications

• Minimum 3 years in IT support, systems administration, or IT compliance.
• At least 1 year in a lead or supervisory role.
• Proven track record of developing technical staff and leading audits.
• Strong experience with Windows, AD, and Azure/M365 environments.

Responsibilities

• Directly manage the IT Specialist, including hiring and coaching.
• Set IT standards, policies, and runbooks across the organization.
• Own SOC 2 Type II and GovRAMP audits from scoping to remediation.
• Maintain compliance evidence collection and audit calendars.
• Partner with CTO on long-term IT strategy and security posture.
• Oversee endpoint management, licensing, and vendor relations.
• Deliver a smooth IT onboarding/offboarding and service to employees.

Skills

IT operations

Compliance programs

SOC 2

GovRAMP

Team leadership

Windows / AD / Azure

Incident response

Vendor management

Tools

Vanta

Drata

Secureframe

Microsoft 365

Active Directory

Job description

Join us at FMX as our next IT & Compliance Manager! This role offers a flexible hybrid model, spending a few days a week on‑site at our Grandview Heights HQ to provide hands‑on leadership for our local team.

You’ll lead our IT operations and compliance program, managing our IT Specialist, setting IT standards across the organization, and leading our SOC 2 and GovRAMP audits. This is a player‑coach role, ideal for someone equally comfortable shaping policy and rolling up their sleeves.

Team Leadership & IT Operations

• Directly manage the IT Specialist, including hiring, onboarding, performance reviews, and ongoing coaching
• Set priorities and oversee the day‑to‑day IT support workload and ticket queue
• Define and enforce IT standards, policies, and best practices across the organization
• Own IT documentation, runbooks, and the internal knowledge base

Infrastructure & Security

• Oversee endpoint management, including laptop provisioning, imaging, and lifecycle management
• Administer Microsoft Active Directory, Azure VPN, and related identity and access management systems
• Monitor and respond to Microsoft Defender for Endpoint alerts, and lead incident response for IT‑related security events
• Manage software licensing, procurement, and vendor relationships
• Partner with the CTO on long‑term IT strategy, tooling decisions, and improvements to our security posture

Compliance & Audit Management

• Lead third‑party SOC 2 (Type II) and GovRAMP audits from start to finish, including auditor engagement, scoping, scheduling, evidence collection, and remediation of findings
• Administer Vanta, FMX’s compliance automation platform, including system integrations, automated control tests, control and policy ownership, and audit evidence collection
• Maintain FMX’s control inventory, mapping IT, security, and operational controls to SOC 2 Trust Services Criteria and GovRAMP (NIST SP 800-53) requirements
• Own the compliance calendar, including annual audit cycles, GovRAMP continuous monitoring deliverables, policy and access reviews, and required employee training
• Partner with Engineering, Product, HR, and other control owners to gather audit evidence and close gaps on schedule
• Draft, maintain, and annually review information security and compliance policies, and track employee policy acknowledgments
• Support Sales and Customer Success by responding to customer security questionnaires and due‑diligence requests
• Conduct risk assessments for third‑party vendors and service providers that handle FMX or customer data

Employee Experience

• Deliver a smooth, well‑coordinated IT onboarding and offboarding experience for every FMX employee
• Serve as the escalation point for complex or unresolved IT issues
• Champion a service‑oriented IT culture that keeps employee satisfaction with IT support high

What We’re Looking For:

• Minimum of 3 years of experience in IT support, systems administration, or IT compliance
• At least 1 year of experience in a lead, supervisory, or management role
• A proven track record of managing and developing technical team members
• Strong experience with Windows, Microsoft Active Directory, and Azure/Microsoft 365 environments
• Experience owning endpoint management at scale, including imaging, MDM, and patch management
• Hands‑on experience coordinating or supporting third‑party compliance audits, ideally SOC 2 Type II
• Excellent organizational and project management skills, with a track record of driving cross‑functional work to on‑time completion
• Clear, collaborative communication skills, including the ability to explain technical concepts to non‑technical audiences
• A resourceful, solutions‑oriented mindset that focuses on finding a way forward rather than getting stuck on roadblocks
• Alignment with FMX’s core pillars: a strong work ethic, discipline in our processes and responsibilities, coachability and openness to feedback, a results‑driven approach, and treating everyone with respect and integrity

Nice to Have:

• Experience with GovRAMP (formerly StateRAMP), FedRAMP, or NIST SP 800-53 control frameworks
• Hands‑on experience with Vanta or a similar compliance automation platform, such as Drata or Secureframe
• Relevant certifications such as CISA, CISSP, or CompTIA Security+
• Familiarity with Google Workspace administration
• Experience with helpdesk ticketing systems
• Some familiarity with macOS environments
• Knowledge of Azure VPN client setup and VPN administration

Benefits and Life at FMX:

• You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company.
• Competitive benefits: 100% company‑paid health, dental, vision, long‑term and short‑term disability, and life insurance.
• Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. We host one all‑company event a year to ensure that you can put a face to a name and establish high‑trust relationships with your teammates and coworkers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator.
• Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection.
• Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time?
• Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
• You’ll enjoy a collaborative culture and a close‑knit team: We're a team of hard‑working, high‑fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.

Compensation:

• This position offers a base salary of $110,000-$130,000 and is eligible for our company performance bonus, bringing expected on‑target earnings (OTE) to $121,000-$145,000.

• 401(k) and medical / dental / vision / short and long term disability / life insurance.
  

Company:

FMX was founded in Columbus, Ohio, and is a remote‑first organization headquartered “in the cloud”. We develop cloud‑based, software‑as‑a‑service facility maintenance and management product, enabling our customers to streamline processes, increase asset productivity, and turn actionable insights into meaningful results. Serving education, property management, manufacturing, and other markets, FMX is one of the fastest‑growing companies in its space! Check us out at:

Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug‑free workplace.