IT Analyst

Houston Methodist; Houston (TX); On-site; USD 65,000 - 75,000; Full time

Job summary

Houston Methodist is seeking an IT Analyst to support multiple projects within the IT department. This entry-level role emphasizes learning under guidance of management or mentor, assisting teams and customers to advance department goals, and building foundational technical skills.

You'll develop proficiency in Microsoft OS and applications, communicate with clinicians and staff, and participate in problem solving and project deliverables.

Qualifications

• Bachelor’s degree in information technology, Business or related field
• None of prior experience required
• EPIC certification preferred if within role or team assignment
• Strong communication and customer service skills

Responsibilities

• Supports IT team and customers through participation on assigned projects and contributes to timely completion of project deliverables.
• Maintains positive working relationships with IT stakeholders, hospital staff and vendors as appropriate.
• Proactively seeks out assignments and learning opportunities within the department or across teams.
• Contributes to development of effective business decisions through clear communication and data-supported recommendations.

Skills

Customer service

English proficiency

Microsoft OS

Microsoft Office

Team communication

Education

Bachelor's degree

Tools

EPIC Certification

Job description

At Houston Methodist, the Information Technology (IT) Analyst is responsible for providing support on multiple projects within assigned department. This position is primarily one of learning. Under guidance of department management or assigned mentor, assists and supports team and department customers to advance the goals of department and organization. The focus of assignments will be based on department need as well as development of the incumbent. The IT Analyst possesses sufficient basic technical expertise to support assigned department projects and initiatives.

FLSA STATUS Exempt

QUALIFICATIONS

EDUCATION

• Bachelor’s degree in information technology, Business or related field

EXPERIENCE

• None

LICENSES AND CERTIFICATIONS

Preferred

• EPIC - Certification (EPIC) if EPIC is within role or team assignment

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• General knowledge of a variety of technologies including Microsoft OS and Microsoft applications
• Strong listening, communications and interpersonal skills
• Ability to adapt to changing priorities in a fast paced environment

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Supports IT team and customers through participation on assigned projects and contributes to timely completion of project deliverables.
• Maintains positive working relationships with IT stakeholders, hospital staff and vendors as appropriate.

SERVICE ESSENTIAL FUNCTIONS

• Participates in problem solving and considers timeliness, effectiveness and practicality in addressing department and client needs.
• Proactively seeks out assignments and learning opportunities within assigned department or on teams that cross departments.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Contributes to development of effective business decisions through clear, concise communication and reporting using data to support conclusions.
• Provides input and recommendations for process improvements and customer service approaches.

FINANCE ESSENTIAL FUNCTIONS

• Seeks out opportunities to increase efficiency and productivity for self and department.
• Supports team goals and metric through efficient, timely issue resolution of assignments.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Develops a foundational knowledge across IT functions and seeks opportunities to strengthen skill set. Applies knowledge gained from educational background and project assignments to strengthen skill set.
• Proactively manages own professional development. Completes Individual Development Plan (IDP).

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL

**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes