IT Administrative Specialist

Canopy Roots; Minneapolis (MN); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability insurance

Life insurance and AD&D

401k with employer match

Paid holidays

Job summary

Canopy Mental Health & Consulting (MHC) and Canopy Roots seeks an IT Administrative Specialist to be the main point of contact for IT vendors and to perform broader administrative duties across both Canopy entities. The role reports to the Operations Manager and offers flexibility in location and hours.

Responsibilities include end-user IT support, software and hardware management, security measures, backups, and coordinating with Brave North on IT actions.

Qualifications

• 2+ years experience in IT and administrative support.
• Thorough understanding of current computer systems technology and software.
• Skilled at assisting and communicating effectively with others.
• Ability to act independently on routine tasks and assignments.

Responsibilities

• Provide first-level technical support to end-users and coordinate with contractors for on-site repairs.
• Assist users with login, password resets, and access issues.
• Educate employees on data security and privacy and ensure compliance training.

Skills

IT support

Vendor liaison

Administrative support

Data security awareness

On-site support

Education

High school diploma

Associate's degree or more preferred

Job description

IT Administrative Specialist at Canopy Mental Health & Consulting (MHC) and Canopy Roots

As Canopy's IT Administrative Specialist, you will play a key role in serving as the main point of contact for IT vendors on behalf of both Canopy Mental Health & Consulting (MHC) and Canopy Roots. This individual also is assigned additional administrative duties as needed. You will report to the Operations Manager.

Job Details

Start Date: Immediately Location: This role includes high flexibility in work location and work hours, both of which are determined by the employee, based on what is necessary for optimal completion of work duties. When working in-office, this employee will be based out of either the Richfield or Northeast Minneapolis Canopy locations. Hiring Salary Range: $50,000-$65,000. Starting salary will depend on your skills and demonstrated readiness for the role. Hours/Day: Monday-Friday, 40+ hours a week - including evenings, and weekends when necessary. (Most work falls roughly between the hours of 9 am-5 pm) Job Type: Full-Time Exempt

Essential Job Functions

1. Employee Support

• Provide first-level technical support to end-users, resolving hardware and software issues promptly and efficiently with contractors' direction. Dispatches to any company location in the twin cities as needed to help solve issues.
• Assist users with login, password resets, and access issues.
• Ensures all employees complete annual IT compliance training. Report to manager employee status of completion.
• Collaborate with department heads to assess software needs and recommend solutions.
• Educate employees on best practices for data security and privacy.
• Meeting contractors on-site at office locations to serve as in-person communication support for repairs.
• Takes care of additional administrative duties as needed

2. Supply & Equipment Management

• Order miscellaneous tech equipment at the direction of HR and management: computers, mice, keyboards, monitors, etc.
• Establish standard tech orders for new employees and make sure they are on time for new employees' start dates.
• Install, configure, and maintain computer hardware, peripherals, and software applications.
• Maintains inventory of all tech equipment in a secure location.
• Ensure the stock level of spare computers and other tech items is maintained.
• Completes cost reduction projects to reduce annual spend on software, hardware, etc

3. Software Support

• Monitor network performance, troubleshoot connectivity issues, and ensure network security
• Support remote access and VPN solutions for remote employees.
• Manage software licenses, installations, and updates.
• Implement and enforce security measures, including antivirus software, firewalls, and data encryption.
• Conduct regular data backups and disaster recovery planning.

4. Strategic Partnerships

• Meet weekly with Brave North and facilitate the completion of any outstanding tech action items.
• Collaborate with vendors and service providers for equipment repairs and replacements.
• Facilitates IT growth as the organization grows and the amount of strategic partnerships increases.

Requirements

While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement to the fullest extent.

• High school diploma required. Associate's degree or more preferred.
• 2+ Years experience in IT and administrative support.
• Must thoroughly understand current computer systems technology and software.
• Skills in assisting and communicating efficiently and effectively with others.
• Ability to act independently on routine tasks and assignments.

Physical Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines and filing cabinets. This role must be able to remain in a stationary position 50% of the time. Must be able to lift 50 lbs on occasion.

About Canopy

Canopy is a values-based mental health organization committed to centering Black, Indigenous, People of Color (BIPOC) and other historically marginalized and underrepresented communities. We are composed of two sister organizations: (1) Canopy Mental Health & Consulting, and (2) Canopy Roots. The Contract Consultant will work with both organizations.

Canopy Mental Health & Consulting (MHC) provides high-quality outpatient psychotherapy and psychiatric services with purpose and integrity. We provide culturally affirming therapy services for historically underserved and marginalized communities in Minnesota. Our services are available in-person in Minneapolis and Richfield and via telehealth statewide.

Canopy Roots is an innovative mental health organization offering culturally affirming unarmed first responder services to people in crisis via 911. We promote safety for people in crisis by providing emotional de-escalation strategies, crisis intervention support, and connection to appropriate resources. Crisis Responders are members of the communities they serve, reflecting the wide range of cultural and racial identities and experiences of the people who need our services the most.

Benefits

We care deeply about our employees and know holistic support is essential for our staff to carry out their work. Our generous employment package includes Canopy-sponsored health, dental, and vision insurance options, employer-paid short-term disability insurance, life insurance and AD&D, Flexible Spending Account (FSA), Sick and Paid Time Off accrual,10 Paid Holidays, and 401k retirement plan with employer match.

Workplace Culture

Canopy Roots and Canopy MHC is a values-based, inclusive workplace that strives to create a space where our 90+ employee's unique talents, learning styles and lived experiences are valued. Creating an engaging work environment is an essential part of our culture. We uphold this commitment through staff surveys and professional development.

Our Hiring Process

Our human resources team is committed to a person-first centered approach to our hiring process.

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at . At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this .

P.S. Please take the necessary steps to allow the Canopy (@canopymhc.com) and Paycor (@paycor.com) domains so that you receive all emails related to your application process. Also, please make sure to check your spam folder as emails from Canopy and/or Paycor can be marked as spam.