IT

Empower Pharmacy; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

A leading pharmacy services provider is seeking a Jira Administrator to oversee Atlassian tools, optimize project workflows, and ensure compliance with regulations. The ideal candidate will have at least 7 years of experience and strong analytical skills. This is a full-time remote position in the United States, focusing on enhancing operational efficiency.

Qualifications

• Minimum of 7 years of hands-on experience administering Jira and Atlassian tools.
• Jira Administrator Certification (ACP-100) strongly preferred.

Responsibilities

• Administers and maintains Jira Software and related tools.
• Designs and optimizes Jira workflows and reporting dashboards.
• Develops integrations with third-party applications.
• Ensures compliance with regulatory requirements.
• Provides training and technical support.

Skills

Analytical skills

Customer focus

Work process optimization

Collaboration

Resourcefulness

Complexity management

Accountability

Situational adaptability

Effective communication

Education

Bachelor’s degree in Computer Science, Information Systems

Tools

Jira

Confluence

Atlassian tools

Job description

Location: Remote - (United States)

Posted: August 18, 2025

Job Type: Full Time

Req# 2025-3146

IT

Position Summary

The Jira Administrator, Project Management Office (PMO) plays a vital role in ensuring seamless project execution, collaboration, and operational excellence at Empower Pharmacy. By managing and optimizing Atlassian tools, this role enhances project visibility and efficiency, supporting the company’s mission to provide high-quality, affordable medication. Through strategic system administration and innovation, the Jira Administrator directly contributes to a culture of continuous improvement and excellence in pharmaceutical care.

Duties and Responsibilities

• Administers, configures, and maintains Jira Software, Jira Service Management, Confluence, and related Atlassian tools to align with PMO objectives.
• Designs and optimizes advanced Jira workflows, automation rules, permission schemes, and reporting dashboards to enhance operational efficiency and project visibility.
• Develops integrations with third-party applications, including WorkOtter, Smartsheet, Microsoft Project, Azure DevOps, Confluence, Slack, and Salesforce, to streamline cross-functional workflows.
• Ensures compliance with regulatory requirements such as Good Automated Manufacturing Practice and Health Insurance Portability and Accountability Act, while enforcing security protocols and access controls.
• Provides hands-on support, training, and technical documentation to enhance user proficiency, ensuring teams leverage Jira’s full potential for effective project management.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions and drive continuous improvement.
• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

Experience and Qualifications

• Minimum of 7 years of hands-on experience administering Jira and Atlassian tools in complex corporate environments.
• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent technical experience).
• Jira Administrator Certification (ACP-100) strongly preferred; additional Atlassian certifications are a plus.