Issues Management Senior Communication Specialist

Marathon Petroleum Corporation; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Marathon Petroleum Corporation seeks an Issues Management Senior Communications Specialist to act as a strategic advisor and program leader, protecting the company’s reputation and license to operate across multiple locations in Findlay, OH and Texas. The role requires crafting messaging for executives, employees and external audiences while guiding crisis and issues management strategies.

You will develop and implement communications plans for sensitive and business-critical topics, including

Job description

An exciting career awaits you At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

An exciting career awaits you At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary

The Issues Management Senior Communications Specialist serves as a strategic advisor and program leader who works to protect the company’s reputation and its license to operate and grow. This role will provide multifaceted support to the company in three critical areas:

• Issues management and media relations
• Crisis communications preparedness and response
• Business Development communications needs

As one of the company’s primary communications experts, the Issues Management Senior Communications Specialist must deliver well-crafted messaging that resonates with internal leaders and employees as well as external audiences. Daily activities will include development and implementation of communications strategies, creative storytelling and strategic counsel on a wide variety of topics and issues. The successful candidate will utilize consulting, influencing, coaching, project management and content development skills to navigate a complex and evolving business landscape.

The Issues Management Senior Communications Specialist is part of the Communications & Community Relations organization and reports to the Senior Manager of Media Relations, Crisis Communications and Issues Management. This role belongs to a family of jobs with increasing responsibility, competency and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications. This position can be based in Findlay, Ohio; San Antonio, Texas; or Houston, Texas.

• This position belongs to a job progression with increasing responsibility, competency and skill level. Final position title and pay grade will be based on the selected candidate’s experience and qualifications.

Key Responsibilities

• Build and maintain trusted relationships with leaders to advance their business objectives through delivery of compelling, fit-for-purpose communications, including providing strategic counsel on effective messaging to engage both external stakeholders and employees, with appropriate sensitivity to a range of perspectives.
• Create and deliver executive-level communications plans and materials, including messaging and content for complex, sensitive and business-critical issues, including sustainability, business strategy, and crisis management topics and scenarios.
• Develop and implement issues-management strategies and tactics. Monitor and provide communications guidance on emerging issues at the enterprise or local level that could impact stakeholder engagement or media relations needs.
• Respond to media inquiries as needed. Ensure alignment of corporate and local positioning/messaging.
• Understand and implement the principles of sound crisis communications response under high-stakes, time-constrained circumstances, including as part of the Incident Command System.
• Craft and manage communications content (news articles, videos, presentations, social media posts, emails, newsletters, etc.) including writing, editing, overseeing creative design, and facilitating content approval; advise on content placement for appropriate enterprise communications channels.
• Partner with the broader Communications & Community Relations team to align corporate positioning.
• Participate in emergency-response drills as part of the Joint Information Center (JIC) under the Incident Command System, collaborating with JIC and other drill participants from the company and federal, state, local and tribal agencies.
• Provide guidance and support to less experienced team members, and contribute to the overall development of the team’s collective skills and expertise

Experience And Education

• Bachelor’s degree in communications, marketing, public relations, journalism or related field required
• Demonstrated capability to lead communications initiatives from beginning to end
• 8+ years of experience producing compelling communications for a variety of channels and audiences at a large or midsized company or public relations firm required; industrial setting (or industrial clients, if experience is with PR firm) preferred
• 3+ years of crisis communications experience in an industrial environment preferred, including experience working under the Incident Command System to manage emergency response situations
• Energy or manufacturing industry experience strongly preferred
• Some travel required

Skills

• Strong understanding of internal and external communications strategies, tactics and best practices; ability to think strategically and build implementation plans that have a measurable impact
• Demonstrated capacity to be highly creative, analytical and data-driven
• Demonstrated ability to communicate effectively with all types of employees, from front-line workers to executives
• Ability to establish relationships with representatives of the media to encourage positive coverage and mitigate risks of negative coverage
• Ability to identify emerging trends from news and analysis resources and apply learnings toward the enhancement of corporate image/reputation
• Excellent writing and content development skills, including when under pressure; demonstrated ability to present business plans, concepts, strategies and results succinctly and persuasively; knowledge of Associated Press style
• Ability to thrive in a fast-paced, continuously changing environment with a high degree of autonomy, accountability and accuracy

As an energy industry leader, our career opportunities fuel personal and professional growth.

Location:

Findlay, Ohio

Additional locations:

Houston, Texas, San Antonio, Texas

Location Address:

539 S Main St

Education:

Bachelors (Required)

Employee Group:

Full time

Employee Subgroup:

Regular

Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here.

If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at [e-mail]. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com.The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.

Equal Opportunity Employer: Veteran / Disability

We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.