Issue Discovery Operation Intern (TikTok-Product-Content Ecosystem) - 2027 Summer

TikTok; San Jose (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Wellbeing benefits

Housing allowance

Job summary

TikTok is offering an Issue Discovery Operation Intern role in San Jose within the Global Operations division. This internship provides hands-on experience in ecosystem issue discovery, data analysis, and cross-functional collaboration.

You will help design basic discovery methodologies and participate in trend investigations under guidance. The program emphasizes learning, professional growth, and practical application of skills in a fast-paced tech environment.

Qualifications

• Pursuing an undergraduate or master's in CS, statistics, information management, data science, or related field.
• Fast learner with motivation and results orientation.
• Good at identifying root causes and solving problems systematically.

Responsibilities

• Assist in TikTok ecosystem issue discovery operations, supporting identification of issues and cross-functional resolution.
• Support the development of issue discovery methodologies and metrics, including classification and evaluation.
• Conduct preliminary trend analysis and issue investigation using data analysis tools with training.

Skills

Fast learner

Logical thinking

Content sensitivity

SQL proficiency

Report writing

Collaborative problem solving

Problem solving

Ecosystem understanding

Education

Undergraduate/Master's in CS/Statistics/Data Science

Tools

SQL

Job description

Discover a career that energizes and excites you every day.

@2026 TikTok

Global Operations

Issue Discovery Operation Intern (TikTok-Product-Content Ecosystem) - 2027 Summer

Location:

San Jose

Employment Type:

Intern

Job Code:

A209480A

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TikTok's Content Ecosystem team is responsible for the health and prosperity of content users and creators to improve DAU in the long term. Our team deeply dives into the following fields: tracking the whole content ecosystem and finding potential challenges and opportunities; cooperating closely with the RD team on model recognition, content understanding, and algorithms, targeting to balance the traffic in different formats, optimize traffic distribution, content diversifications, creator experience of moderation, user experience of interactions, and more problems.We are looking for talented individuals to join us for an internship. Our internship program offers students hand-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth.Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals.Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted.Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates.

Responsibilities

• Assist in TikTok ecosystem issue discovery operations, supporting the identification of potential ecosystem issues and collaborating with cross-functional teammates in the resolution process.
• Support the Development of Issue Discovery Methodology and Metrics: Participate in the design and implementation of basic issue discovery methodologies, including steps for identification, classification, and resolution. Learn to apply existing frameworks and help refine metrics to evaluate solution effectiveness under guidance.
• Conduct Preliminary Trend Analysis and Issue Investigation: Use data analysis tools (with training) to assist in identifying potential content quality and experience issues. Support the analysis of issue trends and root causes, contributing ideas for process improvements and collaborating with cross-functional teams to implement basic preventive measures.

Qualifications

• Currently pursuing an Undergraduate/Master's in computer science, statistics, information management, data science or a related discipline.
• Fast learner who is self-motivated and results-oriented
• Strong logical thinking, with a passion for exploring the root causes of problems and solving them systematically
• High sensitivity to content and cultural dynamics, with a good understanding of internet industry trends and regulatory landscapesPreferred Qualifications:
• Data Skill : Proficiency in SQL and report generation
• Good sense and understanding of ecosystem and content
• Responsible and tenacious, can turn ambiguous problems into clear solutions; long-term value oriented.
• Create Basic Reports and Visualizations: Develop simple reports and visualizations to present analysis findings and trends, with guidance from senior team members. Ensure information is clear and supports team decision-making.
• Engage in Collaborative Problem-Solving: Learn to build collaborative relationships across teams, contributing to problem-solving through communication. Use basic interpersonal skills to participate in collective problem-solving and assist in tracking issue resolution progress using designated tools or platforms.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Job Information

The hourly rate range for this position in the selected city is $25- $25.

Benefits may vary depending on the nature of employment and the country work location.

• Interns have day one access to health insurance, life insurance, wellbeing benefits and more.
• Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year).
• Interns who are not working 100% remote may also be eligible for housing allowance.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request