ISR Network Infrastructure Specialist

Knowledge Management, Inc.; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Job summary

Knowledge Management, Inc. (KMI) seeks an ISR Network Infrastructure Specialist to manage secure IT capabilities for a federal law enforcement mission in the NCR.

The specialist will operate, troubleshoot, repair, maintain, modernize, and retire IT systems, and serve as a technical escalation point for complex infrastructure issues. You will work on-site in a high-security environment, support meetings and projects with partner agencies, and document guidance for technical and non-technical

Qualifications

• Understanding software development life cycles and security integration.
• Hands-on IT hardware/software installation, maintenance, and support.
• Experience with Windows, Unix/Linux, macOS, and common enterprise tools.
• Knowledge of LAN/WAN, TCP/IP, and web technologies.
• Advanced troubleshooting and problem-solving skills.
• Strong written and verbal communication in interagency settings.

Responsibilities

• Operate, troubleshoot, and maintain IT systems and infrastructure.
• Provide technical support to HQ and regional teams.
• Serve as escalation point for complex service-desk issues.
• Support classified meetings and communications with partner agencies.
• Recommend security and infrastructure improvements.
• Prepare documentation and communicate with stakeholders.

Skills

SDLC

Troubleshooting

LAN/WAN

TCP/IP

Security

Windows

Unix/Linux

macOS

Communication

Tools

Enterprise tools

Job description

Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow's requirements.

Title: ISR Network Infrastructure Specialist

Location: National Capital Region (NCR)

Duration: Full-time; anticipated multi-year federal contract support

Start date: Anticipated 2027; contingent upon contract award and Government approval

Clearance: Top Secret (TS) - ability to attain SCI access as required

Salary: Competitive; commensurate with qualifications and experience

Job Description: KMI is seeking an ISR Network Infrastructure Specialist to manage and support secure information technology capabilities for a federal law enforcement technical-operations mission. The specialist will operate, troubleshoot, repair, maintain, modernize, and retire IT systems and serve as a technical escalation point for complex and sensitive infrastructure issues.

Key Responsibilities

• Operate, troubleshoot, repair, maintain, integrate, and retire IT systems and infrastructure.
• Provide responsive technical support to headquarters and regional personnel.
• Serve as a primary escalation point for highly technical and sensitive service-desk issues.
• Support classified meetings, projects, and communications with customer IT organizations and partner agencies.
• Recommend and implement improvements to network, office-automation, application, and information infrastructure.
• Apply security measures throughout the system development and support lifecycle.
• Maintain standard operating systems, hardware, software, peripherals, telecommunications, and web-based technologies.
• Diagnose and recover complex systems and provide technically sound recommendations to customer leadership.
• Prepare technical documentation and communicate clearly with technical and non-technical stakeholders.

Minimum Qualifications

• Knowledge of software and systems development life cycles, performance measurement, and security integration.
• Hands-on experience installing, maintaining, integrating, and supporting IT hardware, software, and services.
• Knowledge of Windows, Unix/Linux, macOS, Microsoft Office, Android, and common enterprise platforms.
• Knowledge of LAN/WAN, TCP/IP, telecommunications, and web-based technologies.
• Advanced troubleshooting, recovery, modification, and optimization skills.
• Knowledge of data-processing documentation, structured analysis, decision logic, and standard data elements.
• Strong written and verbal communication skills and ability to work effectively in interagency environments.

Desired Qualifications

• Experience supporting highly secure federal law enforcement, Intelligence Community, or defense networks.
• Experience designing or modernizing specialized technical-operations information systems.
• SCI eligibility or prior SCI-access experience.

Security Clearance

Top Secret (TS) - ability to attain SCI access as required.

Work Environment

National Capital Region (NCR), primarily on-site in a high-security federal environment.

Availability

This position is anticipated to be available upon contract award in 2027.

Equal Employment Opportunity Statement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

E-Verify Statement.

Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay Transparency Non-Discrimination Provision.

Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Disability Statement.

If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at [e-mail].