ISP Engineer

GCS Recruitment Specialists; Las Vegas (NV); On-site; USD 42,000 - 70,000; Full time

Job summary

GCS Recruitment Specialists seeks a hands-on Data Center Technician to support critical IT infrastructure in its data center environment. You will deploy hardware, troubleshoot, manage assets, rack and stack equipment, validate network connectivity, and perform on-site break/fix and SOP-driven tasks to maximize uptime.

You will follow detailed SOPs in a fast-paced, mission-critical setting, work with Windows 11, Linux, and networking basics, participate in on-call rotations, and contribute to

Qualifications

• 1+ year hands-on IT or data center experience.
• Experience troubleshooting hardware and operating systems.
• Knowledge of Windows 11, Linux, imaging, and basic networking.
• Experience with ticketing or incident management systems.
• Ability to lift and move IT equipment and work in a data center.

Responsibilities

• Install, rack, stack, cable, and decommission servers, network devices, and storage equipment.
• Perform hardware break/fix activities including replacement of disks, memory, power supplies, NICs, and other components.
• Execute SOPs, maintenance tasks, and change management requests.
• Respond to high-priority incidents and events impacting data center infrastructure.
• Image, configure, and deploy laptops and support equipment within the data center.
• Support Windows 11 and Linux operating systems; troubleshoot hardware, OS, and app issues.
• Provide printer and peripheral support for onsite teams.
• Perform basic network troubleshooting and connectivity validation; manage copper and fiber cabling.

Skills

Hardware troubleshooting

Windows 11

Linux

Laptop imaging

Networking basics

Ticketing system

Data center environment

Physical lifting

Job description

We are seeking a hands-on Data Center Technician to support critical IT infrastructure and operations within its data center environment. The technician will be responsible for hardware deployment, troubleshooting, asset management, rack and stack activities, network connectivity validation, break/fix support, and execution of operational procedures that ensure maximum uptime of data center services.

The ideal candidate possesses strong hardware troubleshooting abilities, understands enterprise IT infrastructure, can follow detailed SOPs, and is comfortable working in a fast-paced, mission-critical environment where attention to detail and reliability are essential.

Key Responsibilities

Data Center Operations

• Install, rack, stack, cable, and decommission servers, network devices, and storage equipment.
• Perform hardware break/fix activities including replacement of disks, memory, power supplies, NICs, and other server components.
• Execute standard operating procedures (SOPs), maintenance activities, and approved change management requests.
• Respond to high-priority incidents and operational events impacting data center infrastructure.

IT Infrastructure Support

• Image, configure, and deploy laptops and support equipment used within the data center environment.
• Support Windows 11 and Linux operating systems.
• Troubleshoot hardware, operating systems, and application-related issues.
• Provide printer and peripheral support for onsite teams.

Network & Cabling Support

• Perform basic network troubleshooting and connectivity validation.
• Install and manage copper and fiber network cabling.
• Trace cable paths and verify port connectivity.
• Support structured cabling standards and documentation requirements.

Asset & Inventory Management

• Maintain accurate tracking of IT assets and equipment.
• Support receiving, staging, deployment, and decommissioning activities.
• Audit inventory and ensure documentation is updated according to operational standards.

Operational Excellence

• Work ticket queues and resolve incidents within defined SLAs.
• Escalate issues appropriately when procedures do not provide a clear resolution path.
• Participate in on-call rotations and shift coverage requirements.
• Contribute to continuous improvement initiatives and operational efficiency projects.

Required Qualifications

• Minimum 1+ year of hands-on IT, infrastructure, desktop support, or data center experience
• Experience troubleshooting computer hardware and operating systems
• Knowledge of:
  • Windows 11
  • Linux operating systems
  • Laptop imaging and deployment
  • Basic networking concepts (TCP/IP, DNS, DHCP)
  • Hardware diagnostics and repair
• Experience working within a ticketing or incident management system
• Ability to lift and move IT equipment and work within a data center environment