isolved Client Implementation Consultant

AspenHR; Dallas (TX); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading HR technology firm seeks an iSolved Client Implementation Consultant to facilitate seamless onboarding and implementation for new clients. The ideal candidate will have expertise in iSolved implementation and project management, with a strong focus on client service excellence. This fully remote role calls for exceptional communication skills and a detail-oriented approach, as well as proficiency in various HRIS and project management tools.

Benefits

Flexible and generous time off

Generous health benefits

Supportive team environment

Qualifications

• Minimum 3 years of combined experience with iSolved Core implementation and payroll administration.
• Experience in project management and general HR/benefits knowledge is preferred.
• PEO/ASO experience is a plus.

Responsibilities

• Lead implementation calls and coordinate activities with clients.
• Create and maintain project timelines and task assignments.
• Connect clients with necessary services and assist during onboarding.

Skills

Client service passion

Project management

Attention to detail

Technical proficiency

Education

Bachelor's degree in business administration or related field

Tools

iSolved HRIS

Microsoft programs

CRM software

Project management platforms

Job description

Our Opportunity:

The iSolved Client Implementation Consultant plays a critical role in the seamless onboarding and implementation of new clients into the iSolved platform and AspenHR PEO services. This position is ideal for professionals with proven expertise in iSolved implementation, payroll compliance & processing, PEO, and project management.

In this role, the consultant will lead implementation calls, coordinate cross-functional activities, and guide clients and their employees through onboarding, system training, and timekeeping and payroll execution. Success in this position requires exceptional communication skills, meticulous attention to detail, and a comprehensive understanding of PEO operations and white-glove client service excellence.

What You'll Do:

• Serve as the primary point of contact for new clients through the implementation phase.
• Schedule and host recurring calls with clients and internal stakeholders; provide meeting agendas and action items timely.
• Create and maintain the implementation project and timeline in provided tools (Rocketlane and Hubspot); assign tasks to responsible parties and ensure all tasks are completed timely.
• Record and update notes outlining the client's services and management in Hubspot; maintain company property fields to reflect accurate data for the client.
• Connect clients with background check, Everify, FMLA, and labor poster services.
• Configure custom new hire onboarding workflows in iSolved, import employee data to begin the onboarding process, and assist employees as needed.
• Coordinate or manage the setup of PTO tracking, GL files, client-sponsored 401k plans, and other iSolved modules, such as Share & Perform.
• Grant client and employee/manager user access; provide system training and ongoing support.
• Audit employee data, payroll calculations, invoice billing, and deductions on mock payroll.
• Partner with the tax team to load successor wages and quarterly wages prior to first pay date, as needed.
• Follow established payroll processing and audit procedures to ensure accurate and compliant payrolls each cycle.

What You'll Bring:

• You have a passion for service and relentless drive to exceed expectations
• You can manage multiple clients, priorities and projects without sacrificing quality and service delivery.
• You thrive in a high volume, fast-paced and dynamic environment.
• You're diligent and focused on details, particularly with communication, follow-up and documentation.
• You are tech-savvy and able to learn new programs quickly but you already have strong proficiency in Microsoft programs, isolved HRIS and a variety of CRM and project management platforms.

Other Requirements:

• Bachelor's degree in business administration, human resources, or related field preferred, or equivalent combination of education and experience.
• Minimum 3 years of of combined experience with iSolved Core implementation, payroll administration, project management, and general HR/benefits/WC knowledge.
• PEO/ASO experience

What Aspen Brings:

• Committed and supportive team members with a passion for client service
• Fast-growing company with opportunity to make your mark
• Fully remote environment
• Generous benefits to address mental, physical and financial health
• Flexible and generous time off

NOTE: This position is a remote/work-from-home role. Preference for someone in the Central or Pacific time zones. Candidates not in these time zones must be willing to work these alternative hours.