ISO 9001 Quality & HSE Manager

CTM Labeling Systems; Salem (OH); On-site; USD 95,000 - 135,000; Full time

Job summary

CTM Labeling Systems seeks a qualified ISO 9001 Quality & HSE Manager to oversee the QMS and HSE programs across the organization. The role focuses on compliance with ISO 9001 and OSHA/environmental regulations, driving audits, CAPAs, and continuous improvement.

The ideal candidate has hands-on experience working with production, engineering, and senior management to enhance product quality, reduce risks, and ensure regulatory compliance.

Qualifications

• Bachelor’s or associate degree in Quality Management, Occupational Safety, Engineering, Environmental Science, or related field preferred.
• Minimum of 5 years in quality management, ISO 9001, HSE, or related disciplines.
• Experience maintaining an ISO 9001-certified QMS and coordinating audits.
• Knowledge of OSHA regulations and environmental compliance requirements.
• Manufacturing experience is strongly preferred.

Responsibilities

• Maintain, administer, and continually improve the ISO 9001 QMS.
• Coordinate internal and external audits and corrective actions.
• Lead ongoing monitoring of KPIs and quality trends for improvement.
• Develop and implement HSE policies, training, and incident investigations.
• Promote safety culture and regulatory compliance across departments.
• Collaborate with production, engineering, and management to resolve issues.

Skills

ISO 9001 knowledge

Audit coordination

Root-cause analysis

Training & coaching

Regulatory compliance

Education

Bachelor’s degree in Quality Management or related field

Tools

Microsoft Office

SharePoint

Electronic document-control systems

Job description

The ISO 9001 Quality & HSE Manager is responsible for maintaining and continuously improving the company's Quality Management System (QMS) while overseeing Health, Safety, and Environmental (HSE) programs throughout the organization.

This position ensures compliance with ISO 9001 requirements, applicable safety and environmental regulations, customer quality requirements, and internal company procedures. The manager will lead internal and external audits, corrective and preventive actions, monitor quality performance, and develop a proactive safety culture that promotes employee engagement, accountability, and continuous improvement.

The ideal candidate is an experienced, hands-on professional who can work effectively with employees, department leads, engineering, production, and senior management to improve product quality, reduce workplace risks, and maintain regulatory compliance.

Essential Duties and Responsibilities

1. Quality Management System / ISO 9001

• Maintain, administer, and continually improve the company's ISO 9001 Quality Management System.
• Ensure compliance with applicable ISO 9001 requirements, documented procedures, work instructions, and quality standards.
• Coordinate internal audits, external certification audits, customer audits, and follow-up activities.
• Maintain the audit schedule and ensure audit findings are addressed promptly and effectively.
• Manage nonconformances, root-cause analysis, corrective actions, and preventive risk-reduction activities.
• Monitor quality objectives, key performance indicators (KPIs), and trends to identify opportunities for improvement.
• Maintain quality documentation, records, procedures, and document-control processes.
• Review and analyze customer complaints, product defects, rework, scrap, and other quality issues.
• Work with production and engineering to identify root causes, implement corrective actions, and prevent recurrence.
• Support supplier quality activities, including supplier performance monitoring and resolution of supplier-related issues.
• Ensure inspection, testing, calibration, and measurement equipment requirements are properly maintained.
• Coordinate management reviews and report QMS performance, audit results, risks, and improvement opportunities to leadership.
• Promote quality awareness and ensure employees understand their responsibilities within the QMS.

2. Health, Safety & Environmental (HSE)

• Develop, implement, and maintain company HSE policies, procedures, programs, and training.
• Promote a proactive safety culture focused on hazard identification, employee participation, and injury prevention.
• Ensure compliance with applicable OSHA requirements, environmental regulations, and other relevant federal, state, and local requirements.
• Conduct regular workplace inspections, safety assessments, and job hazard analyses to identify and address potential risks.
• Investigate workplace injuries, near misses, incidents, and unsafe conditions; identify root causes and implement corrective actions.
• Maintain incident records, safety documentation, required reports, and applicable regulatory records.
• Coordinate employee safety training, new-hire safety orientation, and refresher training.
• Oversee personal protective equipment (PPE) requirements, machine guarding, lockout/tagout, hazard communication, and other applicable safety programs.
• Monitor employee compliance with established safety procedures and work with department leads to correct unsafe practices.
• Coordinate emergency preparedness, evacuation procedures, fire safety, and emergency response planning.
• Monitor environmental compliance, including applicable waste management, hazardous materials, spill prevention, and reporting requirements.
• Evaluate workplace risks and recommend engineering, administrative, or procedural controls to reduce exposure.
• Lead safety meetings and communicate lessons learned from incidents, inspections, and regulatory updates.
• Maintain applicable safety data sheets, chemical inventories, and required environmental documentation.
• Track safety performance indicators and report trends, concerns, and improvement initiatives to management.
• Work directly with department leads, production employees, engineering, maintenance, and management to resolve quality and safety issues.
• Establish measurable quality and safety objectives and monitor progress toward achieving them.
• Develop and deliver training to improve employee understanding of quality requirements, safe work practices, and company procedures.
• Encourage employee reporting of hazards, quality concerns, near misses, and opportunities for improvement.
• Lead cross-functional improvement initiatives to reduce defects, rework, waste, injuries, and operational risks.
• Support lean manufacturing, standardization, process improvement, and other continuous improvement efforts.
• Provide regular reports to management on quality performance, safety performance, audit findings, regulatory compliance, and outstanding corrective actions.
• Stay current on changes to ISO standards, OSHA requirements, and applicable environmental regulations.
• Perform other related duties as assigned.

Qualifications

Education and Experience

• Associate or bachelor's degree in Quality Management, Occupational Safety, Engineering, Environmental Science, or a related field preferred; equivalent relevant experience may be considered.
• Minimum of 5 years of relevant experience in quality management, ISO 9001, HSE, or a combination of these disciplines.
• Demonstrated experience maintaining an ISO 9001-certified Quality Management System.
• Experience coordinating internal and external audits and managing corrective actions.
• Working knowledge of OSHA regulations and applicable environmental compliance requirements.
• Manufacturing experience is strongly preferred.
• Experience conducting incident investigations, risk assessments, and employee training.
• Previous experience working with production personnel and department supervisors to resolve operational issues.

Knowledge, Skills, and Abilities

• Strong understanding of ISO 9001 requirements and quality management principles.
• Knowledge of manufacturing processes, inspection methods, nonconformance management, and root-cause analysis.
• Knowledge of workplace safety programs, hazard identification, risk assessment, and regulatory compliance.
• Strong organizational, analytical, and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to train, coach, and influence employees at all levels of the organization.
• Ability to manage multiple priorities and maintain accurate records.
• Proficiency in Microsoft Office, SharePoint, and electronic document-control systems.
• Ability to work on the manufacturing floor and engage directly with employees.
• Strong attention to detail, follow-through, and accountability.

Preferred Certifications

• ISO 9001 Internal Auditor or Lead Auditor certification.
• OSHA 30-Hour General Industry training.
• Certified Safety Professional (CSP), Associate Safety Professional (ASP), or equivalent safety credential.
• Root-cause analysis, 8D problem-solving, Lean, or Six Sigma training preferred.

Key Performance Indicators (KPIs)

Performance will be evaluated based on measurable results, including:

• Successful completion of ISO 9001 certification and surveillance audits.
• Timely closure and effectiveness of audit findings and corrective actions.
• Reduction in customer complaints, nonconformances, scrap, and rework.
• Improvement in quality objectives and customer satisfaction.
• Completion of scheduled internal audits and workplace safety inspections.
• Timely completion of incident investigations and corrective actions.
• Employee safety training completion and demonstrated competency.
• Reduction in preventable workplace injuries and repeat safety incidents.
• Timely completion of applicable regulatory requirements and reporting.
• Progress toward established quality, safety, and continuous improvement goals.

Working Conditions

This position operates in both an office and manufacturing environment and requires regular interaction with production employees, machinery, equipment, and manufacturing processes. The individual must be able to perform routine floor inspections and follow all applicable site safety requirements.