ISO 20022 Lead Technical Program Manager

JPMorganChase; Tampa (FL); On-site; USD 150,000 - 190,000; Full time

Job summary

JPMorgan Chase in Tampa, FL seeks a Lead Technical Program Manager in Commercial & Investment Banking to drive delivery of ISO 20022 programs across payments channels and client integrations.

The role emphasizes governance, risk management, and strong stakeholder collaboration across technology, operations, and business units. Expect strategic leadership in a dynamic, regulated environment.

Qualifications

• 5+ years in technical program management leading complex tech programs.
• Experience managing ISO 20022 or payments modernization programs.
• Ability to review AI-assisted plans with strong validation and data handling.
• Proven ability to govern programs with risk management and exec comms.

Responsibilities

• Lead end-to-end ISO 20022 program management, including planning, execution, and delivery across payment channels, clearing systems, and client integrations.
• Drive global ISO transformation roadmap and align with industry timelines.
• Coordinate across multiple applications to ensure ISO standard adoption.
• Partner with business, operations, and compliance teams to ensure regulatory readiness and data integrity.
• Define and execute program governance including steering committees, RAID tracking, and executive updates.
• Manage cross-channel and cross-region dependencies for seamless payment flows.
• Identify and mitigate program risks with clear remediation strategies.
• Manage migration readiness and cutover planning for large-scale ISO releases.
• Influence senior stakeholders to align on priorities, trade-offs, and delivery commitments.
• Promote reuse-first, AI-assisted governance and reporting with human review.

Skills

Technical program management

AI governance & risk

Regulatory/compliance awareness

Stakeholder management

Cross-functional leadership

Education

PMP Certification

Agile/Scrum

Tools

JIRA

Confluence

Job description

Job Description

Leverage your deep technical expertise and leadership to guide cutting‑edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Commercial & Investment Banking, you will drive the successful delivery of complex technology projects and programs that help reach business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions while simultaneously effectively managing resources, budgets, and high‑performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision‑making to achieve mutually beneficial outcomes. As a subject‑matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job Responsibilities

• Lead end‑to‑end ISO 20022 program management, including planning, execution, and delivery across payment channels, clearing systems, and client integrations
• Drive global ISO transformation roadmap, ensuring alignment with industry timelines (e.g., SWIFT November 2026 migration milestones)
• Coordinate across multiple applications to ensure consistent adoption of ISO standards (e.g., Hybrid Address, structured data)
• Partner with business, operations, and compliance teams to ensure regulatory readiness, auditability, and data integrity
• Define and execute program governance, including steering committees, status reporting, RAID tracking, and executive updates
• Manage cross‑channel and cross‑region dependencies, ensuring seamless interoperability across domestic and international payment flows
• Identify and mitigate program risks, including regulatory, data quality, and integration risks, with clear remediation strategies
• Manage migration readiness and cutover planning for large‑scale ISO releases across channels and platforms
• Influence senior stakeholders and executive leadership to align on priorities, trade‑offs, and delivery commitments
• Promote reuse‑first, AI‑assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards
• Use enterprise‑authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive‑ready updates), validating outputs and handling data according to sensitivity requirements

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated experience using enterprise‑authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI‑assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations
• Proven experience managing end‑to‑end ISO 20022 or payments modernization programs (SWIFT, CBPR+, HVPS+, Fedwire, CHIPS, etc.)
• Strong understanding of payments architecture, including channels, clearing systems, and ISO message flows
• Experience leading cross‑functional, global programs involving technology, operations, and business stakeholders
• Demonstrated ability to manage complex dependencies across multiple platforms and teams
• Strong expertise in program governance, risk management, and executive communication
• Proven ability to deliver under regulatory timelines and high‑pressure environments

Preferred Qualifications, Capabilities, and Skills

• PMP / Agile / Scrum certifications
• Experience working with JIRA and Confluence
• Risk Management, Issue Management, Conflict Resolution, Negotiation
• Strong stakeholder influence at Executive Director / Managing Director level

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.