IS Technology Business Partner

Texas Children's Hospital; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Texas Children’s Hospital in Austin seeks an IS Technology Business Partner to bridge Information Services and clinical operations. You will build trusted relationships, translate business needs into tech-enabled solutions, and ensure value realization from IT investments.

You will help position the hospital to pilot digital health, automation, and AI-enabled workflows in partnership with vendors and internal leaders.

Qualifications

• Experience partnering with clinical and operational leaders to deliver technology-enabled process improvements.
• Experience in healthcare IT, digital health, clinical informatics, IT consulting, or IT service delivery.
• Experience with portfolio intake, project delivery, product management, or business analysis in a complex environment.

Responsibilities

• Serves as the primary IT relationship owner for assigned service lines/departments and engages stakeholders regularly.
• Develops understanding of clinical and business workflows, performance measures, and regulatory constraints.
• Advises leaders on technology strategy, opportunities, constraints, and tradeoffs.
• Leads demand intake, clarifies scope, outcomes, and constraints aligned with priorities.
• Partners with PMO and product teams to size requests and prepare intake materials for prioritization.
• Supports portfolio governance and communicates outcomes to stakeholders.
• Co-develops multi-quarter roadmaps with business owners and IT teams for quality, patient experience, growth, and stewardship.

Skills

Healthcare IT

Clinical informatics

IT consulting

Product management

Business analysis

Vendor management

Change management

Education

Bachelor's degree

Master's degree preferred

Job description

Job Description

We’re looking for a IS Technology Business Partner, someone who’s ready to grow with our organization. In this position, you’ll be a key member of the IS leadership team that will serve as a strategic partner between Information Services and the Austin Texas Children’s Hospital. This role builds trusted relationships with leaders and frontline stakeholders to understand business priorities, translate needs into technology enabled solutions, and ensure value realization from IT investments.

In addition, you’ll help position the hospital as an innovative hub to pilot, test, and explore advanced technology solutions (e.g., digital health, automation, AI-enabled workflows) in partnership with technology vendors and internal leaders.

Think you’ve got what it takes?

Job Duties & Responsibilities

• Serves as the primary IT relationship owner for assigned service lines/departments and establishes regular engagement cadences and stakeholder forums
• Develops a deep understanding of clinical and business workflows, pain points, performance measures, and regulatory constraints
• Acts as a trusted advisor to leaders on technology strategy, opportunities, constraints, and tradeoffs
• Leads demand intake by clarifying the problem statement, scope, expected outcomes, and constraints, ensuring requests align with organizational priorities
• Partners with PMO and product teams to size requests (effort, complexity, dependencies, total cost of ownership) and prepares intake materials for prioritization forums
• Supports portfolio governance by tracking decisions, sequencing work, and communicating outcomes back to stakeholders
• Co-develops multi-quarter roadmaps with business owners and IT product/service teams, ensuring alignment with clinical quality, patient experience, growth, and financial stewardship goals
• Defines success metrics (e.g., safety, throughput, access, adoption, satisfaction, revenue protection, cost reduction) and establishes measurement plans
• Supports benefits realization by monitoring progress post go-live, identifying adoption barriers, and coordinating optimization
• Translates business needs into clear requirements and user stories, facilitating solution design sessions with clinical/operational SMEs and IT teams
• Ensures solutions are designed with human-centered workflows, appropriate change management, and fit-for-purpose training and communications
• Partners with clinical informatics and application teams to promote standardization, configuration-first approaches, and reduction of unwarranted variation
• Ensures initiatives incorporate privacy, security, and compliance requirements (e.g., HIPAA), including vendor risk considerations and data handling expectations
• Identifies and escalates operational or patient safety risks related to technology changes and coordinates with appropriate governance, security, and clinical leaders
• Reviews service performance trends (incidents, requests, problems, SLAs) with supported areas, identifies root causes, and coordinates improvement plans
• Promotes disciplined lifecycle practices (upgrades, patching, decommissioning, contract renewals) and supports communication of planned changes and downtime
• Partners with sourcing, legal, security, and IT owners to support vendor evaluations, product selection, and renewal conversations
• Helps ensure vendor-delivered solutions meet clinical and operational requirements and that support models are understood
• Welcomes and coordinates opportunities to partner with technology vendors to evaluate emerging capabilities, structuring pilots and proofs of concept with clear success criteria, security and privacy reviews, and clinical/operational sponsorship

Skills & Requirements

• Bachelor's Degree required
• Master's Degree preferred
• Experience in healthcare IT, digital health, clinical informatics, IT consulting, or IT service delivery (7 years) required
• Experience partnering with clinical and/or operational leaders to deliver technology-enabled process improvement required
• Experience with portfolio intake, project delivery, product management, or business analysis in a complex environment required

Good to have

• Experience supporting one or more of the following: ambulatory operations, revenue cycle, perioperative services, radiology, lab/pathology, nursing, patient access, or supply chain preferred
• Experience with data/analytics enablement (data governance, self-service bi, dashboards) and/or integration/interoperability (HL7, FHIR concepts) preferred
• Formal training or certification in project management or process improvement (PMP, agile, lean/six sigma) and/or ITIL preferred
• Experience participating in technology governance or prioritization councils in a healthcare setting preferred

About Us

Texas Children’s presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children’s Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.

To join our community of more than 15,000 dedicated team members, visit texaschildrenspeople.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children’s without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.