IS Services & Support Intern (or Co-Op)

Turner Construction Company; Northern (KY); Hybrid; USD 20,000 - 24,000; Full time

Job summary

Turner Construction Company is offering an IS services & support co-op role at Halethorpe, MD, supporting end-user help, asset management, and site IT deployments.

The position emphasizes learning in a construction environment with on-site supervision, documentation, and collaboration with IS teams, focusing on cybersecurity basics and system performance.

Qualifications

• Enrolled in an accredited degree program related to IT, security, data analytics, or similar.
• Must be 18+ to work on construction sites.
• Desire to work in Information Systems within a construction context.
• Willingness to work standard hours and overtime as needed.
• Demonstrates interpersonal and teamwork skills.
• Clear verbal and written English communication.
• Ability to read and understand written information.
• Accountability for own actions and tasks.
• Curious, proactive, and eager to learn.
• Able to work independently with supervision and in a team.
• Strong organizational skills and attention to detail.
• Able to follow directions and complete tasks.
• Basic computer and data entry skills; familiar with MS Office.
• Access to reliable transportation; some travel may be required.

Responsibilities

• Support IS Services & Support on end-user issues and asset management.
• Assist with hardware/software deployment and troubleshooting.
• Create and update IT documentation and user guides.
• Assist with imaging, software installs, and site setups.
• Track IS assets and licenses; support project sites.
• Follow IS Operations and maintenance manuals and safety PPE rules.
• Help with testing new software or configurations under supervision.
• Support training sessions for end users on IS systems.
• Collaborate with IS teams on projects like upgrades or migrations.
• Research new technologies to improve IS Services & Support.

Education

Currently enrolled in college or university pursuing IT/security/data analytics degree

Tools

Microsoft Office

Job description

Division: Maryland

Project Location(s): Halethorpe, MD 21227 USA

Minimum Years Experience:

Travel Involved: None/Not Specified

Job Type: Temporary

Job Classification: Co-op

Education:

Job Family: Information Services

Compensation: Intern Non-Exempt

Position Description:Assist in day-to-day activities within Information Services (IS) Services & Support discipline including supporting development and maintenance of information systems, analyzing data to improve workflows, and contributing to cybersecurity protocols. Assist with providing technical support to end-users by troubleshooting hardware, software, and network issues, developing end-user training materials, and collaborating with IS team members to ensure effective information sharing and system performance.

Essential Duties & Key Responsibilities:

• Depending on business need and location, this role will be supervised and assigned to work within Information Services Services & Support team at a department located at a main office or at an active construction project site.
• Assist Information Services (IS) Services & Support team with end-user support, troubleshooting, asset management, and hardware and software deployment.
• Take direction from supervisor and be receptive to learning about IS practices.
• Provide progress reports to supervisor as directed.
• Relate and apply knowledge acquired in academic setting to work activities.
• Maintain professional relationships with employees, customers, clients, and subcontractors.
• Participate in training, meetings, and orientation.
• Other activities, duties, and responsibilities as assigned.Based on the assignment, the following activities may be performed, and for Co-Ops in longer-term assignments may gain more in-depth experience and exposure:
• Assist with creating, updating statuses, and resolving support tickets, prioritizing requests (as directed), and providing timely response to end user inquiries.
• Assist with creating and updating documentation for IS inventory, project sites and systems, including user guides, troubleshooting steps and office and jobsite setup.
• Assist with imaging hardware, installing software and setting up jobsites.
• Assist with tracking and maintaining IS assets, such as hardware, software licenses, and network devices.
• Comprehend and follow IS Operations and Maintenance manual, and follow and comply with safety protocols and expectations, and wear appropriate PPE (Personal Protection Equipment) on construction work site as directed.
• Participate in testing and validating new software, updates or system configurations to ensure functionality and compatibility as directed.
• Prepare materials and assist with training sessions to help end users understand and use IS systems and applications.
• Assist and collaborate with teams on IS projects (e.g., system upgrades, migrations, new technology implementation) by performing assigned tasks and reporting progress.
• Assist with researching emerging technologies, software tools, or best practices to recommend improvements for IS Services & Support organization.

The salary range for this position is estimated to be 20.00 - 24.00 USD annualized.

Turner Construction provides flexible benefits, including medical, dental, and vision coverage, financial benefits such as a 401(k) plan, Health Savings Account, Flexible Spending Account, wellness benefits, a voluntary legal plan, identity theft, life insurance, and short-term and long-term disability coverage.

In addition to our extensive benefits offerings, we provide paid vacation, wellness/sick time, holidays, paid parental leave, tuition reimbursement, employee referral bonuses, and end-of-year appreciation pay.

Qualifications:

• Enrolled and actively pursuing college or university accredited degree program, or enrolled in a Co-op program, recommended majors include and not limited to Information Technology, Security, Data Analytics, or other related field of study, and at minimum 1 year of completed education, or equivalent combination of education, training, and experience
• Must be 18 years of age to work at a construction project site
• Desire to work in Information Systems and to learn about construction industries and technology
• Commitment to work standard business hours and overtime as necessary, as determined by assignment
• Demonstrate interpersonal skills including student leadership, volunteerism, or other community involvement
• Professional and clear verbal and written communication skills, English language required
• Ability to read and comprehend written information
• Assume personal and professional accountability for own actions and activities
• Proactive, curious, and eager to learn and participate
• Able to work independently, with direction and supervision, and in team environment
• Exceptional organizational skills with attention to detail
• Able to take direction, apply active listening skills, learn and process information quickly, ask clarifying questions, and follow tasks through to completion
• Basic computer and data entry skills and familiar with Microsoft Office suite of applications
• Access to reliable transportation required
• Some travel may be required

Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.