IS-Epic Cred Trainer I

Samaritan Health Services; Corvallis (OR); On-site; USD 33,000 - 49,000; Full time

Job summary

Samaritan Health Services in Corvallis, OR seeks a credentialed Epic trainer to support clinical staff with Epic workflows. The role focuses on IP and Procedural areas, offering real-time guidance and education to improve adoption and efficiency of the EHR across departments.

The successful candidate will train staff, document issues in ITSM, and participate in ongoing process improvements, including AI-enabled opportunities. Travel to other Samaritan sites may be required.

Qualifications

• Associate's degree in a healthcare or Information Technology related field or equivalent experience required.
• Credentialed Trainer in one Epic application required within six months of hire.
• Experience, education, or training in Information Technology preferred.
• Experience using an Electronic Health Record system regularly preferred.
• Experience with clinical workflows in inpatient/outpatient settings preferred.
• Epic support experience preferred.

Responsibilities

• Serve as a credentialed trainer and assist Epic staff to report and resolve incidents and provide education.
• Provide usage and efficiency support to facilitate EHR adoption, focusing on process improvement and automation opportunities.
• Support staff and leadership in adopting and integrating EHR into practice and workflows.
• Document and resolve situations in the IS ITSM tool.
• Instruct and lead regularly scheduled trainings for employee onboarding.

Skills

Communication

Computer literacy

Confidentiality

Customer service

Time management

Education

Associate's degree in healthcare or IT field

Epic Credentialed Trainer within 6 months

Job description

Salary Range Salary Range: $24.01 - $35.26

This position is focused on supporting clinical staff on Epic Workflows. The focus will be on the IP and Procedural areas of Epic. This experience is preferred but not required.

The preferred candidate will have the following:

• Experience with IP and procedural areas of Epic
• Formal presentation/teaching in person and virtually

Position specifics:

The role is primarily based out of Corvallis, but may require travel to other Samaritan sites. The position is typically Monday - Friday.

JOB SUMMARY/PURPOSE

Serves as a credentialed trainer and assists Epic staff in real time to report and resolve incidents and provide education. Provides usage and efficiency support to facilitate the adoption of the electronic health record, focusing on process improvement and automation opportunities (including AI). Supports staff and leadership in adopting and integrating electronic health records into practice and workflows. Documents and resolves situations in the IS ITSM tool. Instructs and leads regularly scheduled trainings for employee onboarding.

DEPARTMENT DESCRIPTION

Information Services is committed to providing leadership, support and coordination of technology at Samaritan Health Services. The IS Informatics team supports the Electronic Health Record (EHR), including training and at the elbow support, Picture Archiving Communications System (PACS), and integrations. The IS Informatics team maintains responsibility for production support 24/7 for the business line.

EXPERIENCE/EDUCATION/QUALIFICATIONS

Associate's degree in a healthcare or Information Technology related field or equivalent experience required.

Credentialed Trainer in one (1) Epic application required within six (6) months of hire.

Experience, education, or training in Information Technology preferred.

Experience utilizing an Electronic Health Record system on a regular basis preferred.

Experience in clinical workflows in an inpatient and/or outpatient medical facility preferred.

Experience in providing Epic support preferred.

KNOWLEDGE/SKILLS/ABILITIES

Communication: Effective written and verbal communication skills to perform group presentations, tactfully discuss and upscale issues, and listen to and understand complex information/situations. Ability to work with all levels within the organization, facilitate communication, and effectively document related activities.

Computer Literacy: Knowledge of electronic equipment, computer hardware and software. Ability to operate applications, enter data, and manipulate and process information. Proficiency in computer applications, including word processing, spreadsheets, databases, and information systems.

Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.

Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

Time Management: Ability to organize, plan and prioritize work to complete within required time frames and to follow up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.

PHYSICAL DEMANDS

Rarely
(1 - 10% of the time)

Occasionally
(11 - 33% of the time)

Frequently
(34 - 66% of the time)

Continually
(67 – 100% of the time)

CLIMB - STAIRS

CLIMB - LADDER

LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

LIFT (Overhead: 54" and above) 0 - 20 Lbs

LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

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