IPS Product Specialist (34661)

KLS Martin Group; Jacksonville (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

KLS Martin Group in Jacksonville is seeking a travel-ready specialist to support the IPS product line. This role requires frequent travel on short notice to assist surgical cases and coordinate with sales, customers, and partner companies to drive revenue.

You will develop product knowledge, contribute to business plans and marketing materials, and help educate customers and staff on IPS products and software.

Qualifications

• 4-year college degree or equivalent combination of education and experience.
• Experience with Salesforce.com, SAP, Excel, Word, PowerPoint, Outlook, Wrike, Concur, Paycom, iOS devices.

Responsibilities

• Support daily activities with IPS Product Managers and travel planning.
• Collaborate with external vendors and assist Product Specialist team.
• Represent KLS Martin at trade shows with professionalism and product knowledge.
• Understand customer needs to market strategically and support new product development.
• Educate on IPS products and software; provide education materials.
• Organize field trips to trade shows and customer sites.

Skills

Collaborative relationship-building

Cross-department coordination

Decision-making

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Salesforce.com

SAP

Excel

Word

PowerPoint

Outlook

Wrike

Concur

Paycom

iOS/iPad/iPhone

Job description

Job Summary

Assist in the logistical responsibilities of the IPS product line. IPS is a demanding product line which often requires travel be taken on minimal notice. This individual will be responsible for frequent travel needed to support surgical cases. Assist with strategic projects and discussions with customers, the sales team, in‑house departments, and partner companies to drive revenue. Spend time in the market to truly understand your customers, how they interact with our products, what they value, what challenges they face, and how we can create innovative solutions for the broader market. Develop business and technical knowledge and demonstrate a high degree of work ethic in the accomplishment of assigned goals. Assist in the management of the IPS product line. Increase the profitability of IPS products through excellent customer knowledge, rep/surgeon support, and assisting the creation of business plans, marketing material, and education.

Essential Functions, Duties, and Responsibilities

Potential for 35% or more travel.

• Work closely with the IPS Product Managers and Specialists to support daily activities and identifying when travel support is needed.
• Work with external vendors as needed.
• Assist the Product Specialist team with cross‑references.
• Participate in trade shows as assigned representing KLS Martin with a high‑degree of professionalism and product knowledge.
• Learn customer needs, what they value, and how they perceive products so you can market strategically and represent the customer in new product development initiatives.
• Apply your clinical and technical knowledge to explain key product differences & innovations through education and marketing material.
• In‑service, maintain, sell, and present on all IPS products and associated software.
• Use professional verbal and written communication skills to build relationships and explain technical product information to customers, salespeople, and employees.
• Educate employees in the assembly, use, and maintenance of assigned product(s).
• Stay current on and cross reference competitive product offering and pricing.
• Stay current on the standard of care and new technologies in the market in which the assigned products are applied.
• Work with the shipping team to resolve urgent matters related to FedEx and UPS shipping delays.
• Assist with Product Modification Requests (PMR) or Product Variation Requests (PVR).
• Package & Ship products to the office or other field locations.

Retrieve and Interpret Documents, Know the Quality Policy & Safety Program, Report Product Complaints and Adverse Events, Understand and Follow Off‑Indication regulations.

• Understand KLS Martin Non‑Disclosure Agreements and when to execute them.
• Understand government regulations and company policy on customer expense related activities.
• Submit expenses for reimbursement pursuant to the company travel policy.
• Complete Hospital Credentialing where necessary to perform essential duties.
• Performs other related duties as assigned.
• Organize trips to field locations as a product expert to perform job duties and responsibilities at trade shows, customer on‑site locations, sales meetings, workshops, cadaver labs, and in surgery.
• Learn customer needs, what they value, and how they perceive products so you can market strategically and represent the customer in new product development initiatives.
• Help create customer centered marketing strategies for your products.
• Help develop strategic marketing documents.

Qualifications

Education and Experience Requirements

• 4‑year college degree or equivalent combination of education and experience.
• Previous experience or demonstrated ability to learn, Salesforce.com, SAP, Excel, Word, PowerPoint, Outlook, Wrike, Concur, Paycom, iOS iPad & iPhone.

Knowledge, Skills, and Abilities

• Develop and maintain collaborative relationships with all levels within the organization.
• Plan and organize internal cross‑department meetings to accomplish goals.
• Follow through on issues, make informed decisions that comply with policies and procedures, complete tasks and problem‑solve.
• Work with minimal supervision and accomplish high level goals with minimal explicit instructions.