IP Technical Specialist

Konica Minolta Business Solutions; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Konica Minolta Business Solutions is seeking an IP Technical Specialist to provide onsite support for ink jet print systems, including installation, maintenance, and repairs. The role requires clear customer communication, the ability to diagnose issues, and training operators as needed.

Candidates should have extensive technical service experience and strong understanding of production print hardware and networking. Able to travel up to 50% and work flexible shifts when required.

Qualifications

• High school or equivalent.
• Extensive service technical support knowledge (3 year minimum).
• Strong knowledge of production print hardware, services and solutions.

Responsibilities

• Install, maintain, and repair ink jet print equipment onsite.
• Communicate clearly with customers and exceed expectations.
• Identify urgent issues and escalate when needed to minimize downtime.
• Explain service entitlements and quote fee-based services where appropriate.
• Provide operator training and ongoing support.

Education

High School Diploma or equivalent

Tools

Networking basics

Reading wiring diagrams

Job description

Overview

Konica Minolta currently has an exciting opportunity for a n IP Technical Specialist!

Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventative maintenance at scheduled intervals.

Responsibilities

• Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment
• Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly
• Identify urgent situations that require additional actions to satisfy the customer's needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds
• Understand levels of customer entitlement and able to identify fee-based professional services activities for quote and execution
• Provide operator training and ongoing support
• High degree of self-motivation to succeed and dedicated to self- improvement
• Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment
• Actively participate in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
• Perform other projects and tasks as assigned by Konica Minolta management

Qualifications

• High school or equivalent
• Extensive service technical support knowledge (3 year minimum)

• Strong working knowledge of industry, Production Print hardware, services and solutions offerings
• Proficiency in time management and organizational discipline
• Networking and software knowledge is necessary
• Ability to analyze, interpret and communicate technical data
• Ability to prioritize and organize work independently, without direct supervision
• Multi-tasking ability is a must
• Willingness to travel up to 50%
• Ability to work different shifts if necessary
• Strong responsibility, self-motivated, able to work under high pressure
• Excellent interpersonal, communication, presentation and listening skills
• Industry certifications in the area of color, project and/or networking
• Prior offset press experience is a plus

About Us

Konica Minolta Business Solutions' (Konica Minolta)journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.