IP Support Engineer

NEP Group; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

NEP Group in Pittsburgh is looking for an engineer to provide 24/7 support for mobile broadcast units. The role involves collaborating with teams to implement SMPTE-2110 systems and troubleshooting various network issues.

Ideal candidates will have a technical degree and experience in the broadcast industry, with the ability to work shifts, including weekends. Multitasking and excellent communication skills are essential, along with proficiency in Linux and Windows.

Qualifications

• In-depth knowledge of layer 2 and 3 switching, TCP/IP protocols, and multicast protocols.
• Prior experience with SMPTE-2110 and broadcast television industry preferred.
• Ability to work shift work, including weekends, as required.

Responsibilities

• Provide 24/7 technical support for NEP mobile units and studios.
• Collaborate with teams to design and implement production systems.
• Assist on-site teams with troubleshooting IP video and network issues.
• Travel to shows and events for on-site engineering support.

Skills

Technical knowledge in broadcast systems

Communication skills

Problem-solving skills

Time management skills

Education

Technical or Associates degree in Computer Science or Electronics

Tools

Linux

Windows

Job description

Bring great content—and your career—to life at NEP.

You may be an industry pro ready for your next move, or just starting to think about your career. Either way, NEP offers exciting career opportunities. If you're not familiar with our name, you've probably seen our work—on stage, on screen, or on the field. For more than four decades, we’ve supported our customers in delivering the world’s most-watched live sports, entertainment, corporate and news broadcasts and events. Want to find out more? Read on for why we think NEP is a great place to work and apply today.

With operations in more than 20 countries, NEP offers employees opportunities to support live productions happening in every corner of the world, onsite at event venues or from one of our connected facilities.

We bring thousands of events and productions to life worldwide for our customers—and their thousands (sometimes even millions) of fans and audiences—every year. Each event is supported by skilled teams behind the scenes, including the employees of NEP.

Be Part Of a Diverse, Multicultural Team

We strive to bring people together with diverse experiences and perspectives. Whether part of our shared services, sales, customer service, operations, or engineering teams, NEP provides opportunities to collaborate across cultures and backgrounds.

NEP's software and design teams build the tools, platforms, and systems that power live production at global scale. From front-end interfaces and back-end infrastructure to systems architecture and graphic design, this team keeps our technology ahead of the curve. If you solve complex problems through code or design, there's a place for you here.

Roles include: Front End Developer, Back End Developer, Solutions Architect, Graphic Designer, Systems Configuration.

You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 40 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.

Purpose

This position provides 24/7 engineering support to NEP SMPTE 2110 (IP) broadcast mobile units, studios and systems.

• Provide 24/7 technical support for NEP mobile units, studios, fly packs and other broadcast systems
• Collaborate with cross-functional teams to design, support and implement SMPTE-2110 and production systems in line w/ NEP engineering standards and best practices
• Assist on-site engineering teams with troubleshooting IP video related and network related issues as it relates to router control system, video switchers, audio gear, intercoms, EVS networks, and other networked broadcast gear
• Assist on-site engineering teams with show support as needed, this includes, but is not limited to configuring and troubleshooting equipment, building and modifying router layouts, integrating third party and client provided gear
• Travel, as needed, to shows and large events to provide on-site engineering support
• Interfacing with internal and external vendors to provide detailed reports and reproduction steps of software bugs and issues. This would include gathering data, interpreting the data sets and presenting the findings in a clear and concise manner to facilitate issue resolution
• Participate in continuous learning and education to remain current on best practices and help train other broadcast engineers in IP video best practices and troubleshooting methodologies

Position Requirements

• Technical or Associates degree in Computer Science or Electronics desired, however a combination of education and experience will be considered
• In depth knowledge of layer 2 and 3 switching, TCP/IP protocols, and multicast protocols
• Prior experience with SMPTE-2110 and broadcast television industry preferred
• Excellent communication, problem solving and analytical skills
• Demonstrates ability to multi-task several priorities and possess solid time management skills
• Must be willing and able to travel as necessary
• Linux and Windows proficient
• Ability to learn and adapt to new technologies and solutions quickly
• Ability to work shift work, including weekends, as required within the team to ensure operational support requirements are covered
• Ability to deliver superior service and build lasting relationships by demonstrating NEP’s Core Values

Physical Demands/Work Environment Considerations: