Investment Services Associate

OnPoint Community Credit Union; Portland (OR); On-site; USD 42,000 - 70,000; Full time

Job summary

OnPoint Community Credit Union is seeking an Investment Services Associate to support the Investment Services department with administration and operational tasks. You will handle client interactions, schedule appointments, process documents, and help drive new client acquisition while complying with industry rules.

The role requires strong computer skills, excellent communication, and the ability to collaborate with team members and branch staff to refer clients to WMIS.

Qualifications

• State drivers license required.
• High school diploma or GED required.
• College degree preferred.
• FINRA Series 6 or 7 license preferred.
• State Life & Health Insurance license preferred.
• Experience in financial services or banking industry preferred.

Responsibilities

• Provide frontline service by handling calls and walk-ins from clients and members.
• Drive new client acquisition by scheduling appointments with clients and prospects.
• Handle incoming leads via digital channels such as web, email, and lead platforms.
• Process client account documents via Raymond James systems.
• Process incoming checks the same day they are received.
• Plan and collaborate with the Investment Services team to schedule quality appointments.
• Input client information in database systems.
• Generate reports to enhance productivity and effectiveness.
• Assist in development and implementation of investment services business and marketing plans.
• Promote and support OnPoint Community Credit Union aligned with goals.
• Work with managers and branch staff to refer members to WMIS.
• Assist Financial Advisors with compliance tasks and deadlines.
• Design and implement service policies aligned with client needs.
• Manage and execute projects as assigned by management.

Skills

Tech literacy

Customer service

Communication

Sales aptitude

Teamwork

Attention to detail

Education

High school diploma or GED

College degree preferred

FINRA Series 6 or 7 license, preferred

State Life & Health Insurance license, preferred

Experience in financial services or banking industry, preferred

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

JOB SUMMARY:

Investment Services Associate will directly assist OnPoint Investment Services department to reach and exceed established written program and service goals by performing all essential administrative functions and operational tasks.

ESSENTIAL FUNCTIONS:

• Provide frontline service for the department by handling incoming calls and walk-ins from clients, members and prospective clients.
• Drive new client acquisition by scheduling appointments via phone and in person with clients and prospects.
• Handle all in-coming leads via digital channels, i.e. web, lead management platform, email, etc.
• Process all required client account documents via Raymond James systems.
• Process all incoming checks the same day they are received.
• Proactively plan, collaborate and communicate with OnPoint Investment Services team to ensure ongoing level of quality appointments are scheduled to reach or exceed individual and organizational program goals.
• Input client information in database systems.
• Generate reports and enhance organizational productivity and effectiveness.
• Assist in the development and implementation of OnPoint Investment Services business and marketing plans both at the individual and program level.
• Proactively promote and support all aspects of OnPoint Community Credit Union in alignment with organizational goals.
• Work with credit union managers and branch staff to train and identify opportunities to refer members to WMIS.
• Assist Financial Advisors in completion of all compliance related tasks, training, and operational deadlines.
• Assist in the design and implementation of service and system policies that align with client needs and are consistent with the mission of OnPoint Community Credit Union.
• Ability to manage and execute projects as assigned by management.

KNOWLEDGE, SKILLS & COMPETENCIES:

• Strong technology and computer skills, i.e. ability to navigate between multiple screens and applications, troubleshoot laptop and connectivity issues, experience with Microsoft Office (Excel, Outlook, Word)
• Strong work ethic and goal orientation
• Ability to make decisions and exercise prudent judgment
• Excellent verbal and written communication skills including excellent business writing communications via email.
• Strong telephone presence and ability to communicate effectively via telephone
• Basic understanding of investment and insurance products
• Must be highly organized. Ability to prioritize and handle multiple tasks simultaneously, and in some cases, with short deadlines and without sacrificing accuracy or efficiency.
• Must work well as a team & independently
• Must be results–driven
• Must be timely & punctual in order to meet strict industry deadlines
• Demonstrates strong critical thinking skills, decision-making skills, and exercises prudent judgement in all problem-solving.

QUALIFICATIONS:

• Must possess State Drivers’ License
• High school diploma or GED, required
• College degree, preferred
• FINRA Series 6 or 7 License, preferred
• State Life & Health Insurance license, preferred
• Experience in financial services or banking industry, preferred

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Securities and investment advisory services are:

Securities offered through Raymond James Financial Services, Inc., Member FINRA / SIPC. Investment advisory services offered through Raymond James Financial Services Advisors, Inc. OnPoint Community Credit Union and OnPoint Investment Services are not registered broker/dealers or registered investment advisers, and are independent of Raymond James Financial Services, Inc. and Raymond James Financial Services Advisors, Inc.

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.