Investment Consultant II - Merrill Premium

Bank of America; California; On-site; USD 70,000 - 110,000; Full time

Job summary

Bank of America is seeking a Financial Advisor to provide guidance to prospects and self-directed investors, identifying solutions to meet investment and saving needs. You will manage research, communication, and resolution of client issues with a disciplined, compliant approach to maintain high satisfaction and deepen relationships.

You will educate clients on products, services, and trading strategies, execute trades, assist with brokerage tools, and stay current on market regulations while

Qualifications

• Series 7 and 66 or equivalent (if not currently held, Series 66 must be obtained within 90 days)
• Demonstrated passion and interest in financial markets
• Excellent customer service skills with the ability to actively listen to clients and demonstrate empathy
• Strong analytical and organizational skills
• Detail oriented with good follow-up skills
• Strong interpersonal skills and ability to multi-task in a dynamic environment
• Must be technologically savvy and able to quickly learn new systems
• Ability to adapt and seek solutions for customers in a fast-paced environment
• Must be flexible to work assigned shift within center hours of operation
• Focus on client satisfaction

Responsibilities

• Provides prospects and self-directed investors with financial guidance based on their needs to deepen relationships
• Educates clients about investment products, services, and trading strategies offered by the bank
• Delivers on performance goals by uncovering additional client needs and deepening relationships
• Delivers service to clients by answering general account inquiries
• Executes and confirms trade orders and various securities transactions initiated by self-directed clients
• Assists clients with brokerage consumer website usage and navigation
• Educates clients about investment products and trading strategies
• Researches and resolves client requests
• Maintains knowledge of Merrill products, policies, and services while tracking markets and regulations

Skills

Customer service

Analytical skills

Organizational skills

Attention to detail

Interpersonal skills

Multi-tasking

Verbal communication

Written communication

Tech savvy

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing prospects and self-directed investors with financial assistance by identifying broader product and service solutions that meet their investment and saving needs. Key responsibilities include applying knowledge of investments, products, financial markets, policies, procedures, and processes to the client's investment needs. Job expectations include owning the management, research, and communication process of resolving client issues and achieving high client satisfaction and relationship deepening through a disciplined and responsible approach. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

• Provides prospects and self-directed investors with financial guidance and assistance based on their needs to deepen existing relationships
• Educates potential and existing clients about investment products, services, and trading strategies offered by the bank
• Delivers on performance goals by uncovering additional client needs, deepening existing relationships, and referring clients to business counterparts
• Deliver exceptional service to clients by answering general account inquiries
• Accurately execute and confirm trade orders as well as a variety of securities transactions initiated by self-directed clients
• Assist clients with brokerage consumer website usage and navigation
• Educate potential and existing clients about investment products, services and trading strategies
• Research and resolve client requests
• Maintain current knowledge of Merrill products, policies, and services while keeping abreast of financial markets and regulations

Required Qualifications:

• Series 7, and 66 or equivalent (if not currently held, Series 66 must be obtained within 90 days)
• Demonstrated passion and interest in financial markets
• Excellent customer service skills with the ability to actively listen to clients and demonstrate empathy
• Strong analytical and organizational skills
• Detail oriented, with good follow-up skills
• Strong interpersonal skills
• Ability to multi-task in a dynamic environment
• Requires basic knowledge of the organization, products and/or services
• Requires knowledge of financial markets and trading strategies
• Excellent verbal and written communication skills
• Proven ability to meet and exceed productivity and performance goals
• Must be technologically savvy and able to quickly learn new systems
• Ability to adapt and seek solutions for customers in a fast-paced environment
• Must be flexible to work assigned shift within center hours of operation
• Strong desire for point of call resolution
• Focus on client satisfaction

Desired Qualifications:

• Call center experience is preferred but not required
• Previous Brokerage experience is a plus
• 1+ years of financial industry experience

Skills:

• Account Management
• Advisory
• Client Experience Branding
• Customer and Client Focus
• Oral Communications
• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Issue Management