Investment Client Onboarding Senior Specialist (Hybrid)

Northwestern Mutual - Denver; Milwaukee (WI); Hybrid; USD 70,000 - 105,000; Full time

Job summary

Northwestern Mutual in Milwaukee offers a hybrid role within Wealth Operations, supporting the ICOB program and investment client onboarding. You’ll partner with field and home office teams to ensure accurate proposals, paperwork, and transfers while mentoring junior staff and driving process improvements.

The role requires 3+ years in financial services, Series 7, and strong communication. A focus on accuracy, judgment, and client-centric service is essential.

Qualifications

• Bachelor’s degree in business, finance or related field.
• Minimum of three years of financial services experience with demonstrated knowledge of NM investment products, markets, technologies & services.
• At least 1 year of experience with investment operations activities such as new account opening or transfers.
• FINRA Series 7.

Responsibilities

• Create investment proposals, generate new account paperwork, enter transfer requests and ACH/cash management instructions with high degree of accuracy.
• Track status of accounts in investment systems and contact contra-firms for transfer status.
• Apply critical thinking and good judgment to resolve requests or issues related to account transfers; determine when to elevate those requiring more advanced knowledge.
• Recommend and implement improvements to standard work and/or work processes.
• Mentor less experienced staff in technologies and standard work.
• Perform final quality checks for peers and more junior staff.
• Manage weekly calls with advisors and staff to provide account status updates or background information on in process work.
• Use basic investment knowledge to provide flexibility on standard work.
• With guidance, understand and apply special instructions that are outside of standards.

Skills

Consulting

Cross Functional Partnering

Customer Centricity

Financial Acumen

Learning Agility & Critical Thinking

Education

Bachelor’s degree in business, finance or related field

Tools

FINRA Series 7

Job description

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they’re just a few of the reasons why people choose to build careers at Northwestern Mutual.

We’re strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We’re strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care. We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they’re passionate about.

What you will do:

At Northwestern Mutual, our vision is to deliver financial security to help our clients live their best lives by choice. A key pillar of our vision and success is our strong, vibrant sales force. This role sits within the Career Distribution (CD), which is at the forefront of working across the home office and sales force as one team to achieve the sales and growth objectives the company expects, while delivering the experience our distribution needs and deserves.

This role resides in Field Shared Services as part of the Wealth Operations team. Wealth Ops provides investment operational support to advisors and Network Office teams. The incumbent will play an important role delivering services for the investment client on-boarding (ICOB) program which is one of several ways the Wealth Ops team supports the field. As the ICOB service is in growth mode this provides an exciting opportunity to be part of the development and growth of this service offering!

How you will do it:

• Create investment proposals, generate new account paperwork, enter transfer requests and ACH/cash management instructions with high degree of accuracy.
• Track status of accounts in investment systems and contact contra-firms for transfer status.
• Apply critical thinking and good judgment to resolve requests or issues related to account transfers; determine when to elevate those requiring more advanced knowledge.
• Recommend and implement improvements to standard work and/or work processes.
• Mentor less experienced staff in technologies and standard work.
• Perform final quality checks for peers and more junior staff.
• Manage weekly calls with advisors and staff to provide account status updates or background information on in process work.
• Use basic investment knowledge to provide flexibility on standard work.
• With guidance, understand and apply special instructions that are outside of standards.

Bring Your Best! What this role needs:

• Bachelor’s degree in business, finance or related field
• Minimum of three years of financial services experience with demonstrated knowledge and understanding of NM investment products, markets, technologies & services.
• At least 1 year of experience with investment operations activities such as new account opening or transfers.
• FINRA Series 7.
• Effective written and verbal communication skills with the ability to positively influence, work cooperatively, and negotiate with individuals in the department and the field to maintain maximum operational efficiency.
• Strong consultation, organizational and communication skills including ability to establish rapport.
• Strong analytical skills, problem solving, attention to detail and accuracy.
• Proven ability to make sound judgments and decisions when faced with ambiguous situations
• Strong mentoring/coaching skills and the ability to lead development and training of junior team members

Skills You Have

• Consulting - Connects with stakeholders to understand and gain specific information to help resolve customer problems in a given domain. Communicates effectively intent to customers, solicits customer requirements, utilizes domain knowledge and collaborates with the right stakeholders.
• Cross Functional Partnering & Planning - Facilitates collaboration, communication, coordination, and planning with individuals and teams from different functions within the organization, and who have different areas of expertise, to achieve common goals.
• Customer Centricity - Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy, impact critical business outcomes, and drive organizational success.
• Financial Acumen - Applies the knowledge of financial statements, financial analysis, budgeting, forecasting, and financial modeling to ensure decisions are fiscally sound and responsible.
• Learning Agility & Critical Thinking - Pursues learning and obtains knowledge continuously in relevant fields, methods, or technologies in current and future practices; continuously utilizes critical thinking to identify opportunities, execute solutions, and measure impact to constantly improve existing practices and processes based on feedback, lessons learned, and market trends.

#LI-HYBRID

This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 7 - FINRA, SIE - FINRA

Compensation Range:

Pay Range - Start:

$70,320.00

Pay Range - End:

$105,480.00

Geographic Specific Pay Structure:

Structure 110:

$77,360.00 USD - $116,040.00 USD

Structure 115:

$80,880.00 USD - $121,320.00 USD

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable,

Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.