Investigator

UtiliQuest, LLC; Orlando (FL); In loco; USD 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly Paychecks

Paid Time Off, Parental Leave, and Hol

401(k) with Company Match

Stock Purchase Plan

Education Reimbursement

Legal Insurance

Discounts on gym memberships

Descrizione del lavoro

UtiliQuest, LLC, a Dycom Industries subsidiary, is seeking an Entry-Level Coordinator Quality Assurance in Melbourne, FL. You will support damage prevention, perform field audits, and mentor technicians to improve field quality and reduce damages.

This role emphasizes organization, safety, and strong communication with operations and clients. Effective collaboration with Operations and QA teams, follow-through on audit findings, and willingness to work flexible hours including weekends are

Competenze

• High School Diploma or GED equivalency.
• 1+ year experience locating underground utilities or related work.
• 2+ years of experience locating underground utilities preferred.
• Understanding of utility locating procedures and marking standards.
• Ability to troubleshoot locates and interpret utility plats.
• Coaching and mentoring technicians.

Mansioni

• Collaborate with Operations to identify opportunities for damage prevention through field audits.
• Identify at-risk technicians needing training to prevent damages.
• Perform field audits for accuracy of marks and compliance with laws and contracts.
• Correct field risk findings and coach technicians.
• Provide feedback to Field Check partners to improve quality and reduce damages.
• Communicate audit findings to QA and operations management in writing and verbally.
• Balance duties to meet daily productivity and deadlines.
• Provide witness testimony in small claims and litigated cases when needed.
• Promote safety culture and quality standards.
• Develop relationships with clients, excavators, regulators, employees, and the public.
• Operate company vehicles safely and maintain professional appearance.
• Support hands-on utility locate training and education in damage prevention.
• Stay current on learning methods and technologies.
• Ticket production and weekend work may be required.

Conoscenze

Utility locating

Field audits

Communication skills

Coaching

Critical thinking

Hand tools

Strumenti

Locate equipment

Descrizione del lavoro

Requisition ID16093-Posted10/28/2026-Operations Production-Operations-UQ123B-Melbourne,FL-Field-Entry-Level-0% - 24%

This is an exciting opportunity to join the Operations Team at UtiliQuest, LLC as a Coordinator Quality Assurance. UtiliQuest, LLC a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio and the Eastern US from Florida to New York with over 2,800 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.

Meet the team

Our Coordinator Quality Assurance plays a critical role in supporting our Operations partners in damage prevention and quality assurance initiatives. As a result, we hold ourselves to high standards and expectations. It is key that you are a self-motivated professional with strong work ethic, organizational and interpersonal skills, and are ready to add value to our team on day one.

The Coordinator Quality Assurance reports directly to the Supervisor of Quality Assurance. In this role, the ideal candidate will be highly organized with the ability to prioritize multiple tasks, while focusing on quality and integrity in the Damage Investigation process. The Coordinator Quality Assurance objectively investigates utility damages and communicates findings to management. The Coordinator Quality Assurance improves quality in assigned areas by identifying and addressing field quality deficiencies resulting in fewer damages.

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What you’ll do

• Collaborate with Operations partners to identify potential opportunities for damage prevention through the field audit process.
• Identify at-risk Field Technicians who need additional training to prevent potential for damages.
• Perform field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per client.
• Correct the field risk findings and coach/mentor technicians.
• Provide frequent and ongoing feedback to Field Check partners to improve quality results, reduce damages and ensure audit requests are being submitted with proper documentation.
• Communicate audit and investigation findings with quality assurance and operations management, both verbally & in written format.
• Effectively balance various job responsibilities while meeting daily productivity & efficiency standards, and completion deadlines.
• Provide witness testimony in small claims and litigated cases when necessary.
• Promote and maintain a strong safety culture and ensure quality standards are being met.
• Promote a good working relationship with clients, excavators, regulators, employees, and the public.
• Operate company vehicles in a safe manner and maintain a professional appearance.
• Will support hands-on utility locate training and education in Damage Prevention
• Remain current on existing and emerging learning methodologies and technologies
• Ticket production and weekend work may be required, as needed

Completes other duties, as needed

What you’ll need

• High School Diploma or GED equivalency
• One (1) or more years of experience locating underground utilities and/or combination of related experience required
• Two (2) or more years of experience locating underground utilities and/or combination of related experience preferred
• Thorough understanding of utility locating procedures, marking standards and proficiency with locate equipment.
• Ability to troubleshoot difficult locates and proficiently interpret all utility plats.
• Demonstrated ability to appropriately coach and mentor technicians.
• Apply critical thinking skills to understand problems, analyze facts and anticipate results to make decisions based on available information and meet deadlines.
• Excellent verbal and written communication skills, including ability to communicate effectively with diverse individuals at all levels and areas within the organization
• Proficiency in computer based technology and ability to learn new systems & software related to the role.
• Ability to be flexible and adaptive in a fast-paced and dynamic work environment
• Respond to emergency calls, as needed.
• Proficient in the use of hand tools and equipment. (shovels, screw drivers, wrenches, and ped keys etc.)
• Ability to carry 3-5 lb electronic locating equipment for extended periods of time; lifting objects up to 50 pounds or lifting in excess of 50 lbs with tool aids.

Physical abilities & exposures

• Completes and maintains all training
• Drive safely and follow company safe driving policies
• Maintain punctuality and attendance at all shifts and training sessions
• Perform work in all weather conditions, during normal and after hours
• Regular use of hands and fingers to operate specialized equipment and tools
• Reaching overhead above the shoulders and horizontally; bending at the waist; standing and or walking for extended periods of time
• The employee must frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, and ability to adjust focus.
• Hearing and speaking to exchange information
• The employee shall follow all safety rules at all times
• Will need to have the ability to work a flexible schedule (some evenings and weekends) as needed

The wage range for Investigator is $20.00 - $25.00.

Why grow your career with us Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.

Building stronger solutions together Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.