Investigation Manager (Onsite)

Prattwhitney; East Hartford (CT); On-site; USD 87,000 - 165,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Paid time off

Holidays

Job summary

RTX is seeking an Investigation Manager P3 to lead Escape Management and Problem Resolution Teams, coordinating with suppliers and PW peers to ensure high-quality parts. The role emphasizes RCCA proficiency, CORE discipline, and cross-functional collaboration to improve supplier quality.

Based in Hartford, the position requires strong project management and leadership skills, with exposure to SAP and MS Office tools. Onsite work and competitive benefits are provided.

Qualifications

• Familiarity with the 8D investigation process is required.
• Bachelor’s degree in technical field and minimum 5 years experience, or Advanced Degree with 3+ years experience.

Responsibilities

• Coordinate the Escape Management Process: population bounding, leading investigation teams to identify robust root cause, and follow up of corrective action.
• Facilitation and coaching of cross functional Problem Resolution Team (PRTs) for escapes.
• Maintain Quality Clinic and/or individual certifications.
• Support the maintenance of all Clinic Metrics.
• Maintain CORE discipline and certification.

Skills

8D process

Root cause analysis

Leadership

Project management

Communication

Education

Bachelor's degree in Engineering/Manufacturing/Quality

Advanced Degree in related field

Tools

SAP

MS PowerPoint

MS Excel

MS Word

OneNote

Job description

Job Summary

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Hot Section Mod Center has an exciting opportunity within the Supplier Quality team for an Investigation Manager P3 role for executing the Escape Management Process and Problem Resolution Team (PRTs) with a cross functional team. This role is responsible for working closely with our suppliers to ensure we deliver affordable, high-quality parts that meet our customers’ dynamic needs. The major focus of this role is to provide support to the Global Supply Chain organization relating to improvement of suppliers’ Quality as well as providing Quality interface expertise and support to Suppliers and PW peer organizations.

Key Responsibilities

• Coordinate the Escape Management Process: including population bounding, leading/coaching investigation teams to identify robust root cause, and follow up of corrective action implementation.
• Facilitation and coaching of cross functional Problem Resolution Team (PRTs) for escapes.
• Foster and maintain cooperative relationship with Quality Engineer, Procurement, Program Quality, Product Recall, Customer Support, DCMA, and leverage clinic to clinic interaction across PW enterprise.
• Manage Customer return process.
• Improve RCCA proficiency throughout assigned organization.
• Drive personal improvement in RCCA competency.
• Maintain Quality Clinic and/or individual certifications.
• Support the maintenance of all Clinic Metrics.
• Maintain CORE discipline and certification.

Qualifications You Must Have

• Familiarity with the 8D investigation process is required.
• Bachelor’s degree in technical field required (e.g., Engineering, Manufacturing, Quality) and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience.

Qualifications We Prefer

• Knowledge of CORE/Root Cause tools and proficiency in driving robust, systemic RCCA.
• Excellent project management and presentation skills.
• High energy, dynamic individual who strives for continuous improvement.
• Demonstrated ability to work effectively with leadership and associates at all levels through the organization and external customers.
• Ability to lead others, develop and execute action plans, influence decisions, and drive change.
• Results-focused work ethic to resolve issues in a timely manner.
• Certification in Red-X / 6 Sigma / similar data driven problem solving approach preferred.
• Working proficiency in SAP is preferred.
• Knowledge of non-conforming material management processes.
• Demonstrated strategic written and verbal communication skills.
• Demonstrated proficiency in MS PowerPoint, Excel, OneNote, MS Word.

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Salary & Compensation

The salary range for this role is 86,800 USD - 165,200 USD. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

Equal Opportunity and Diversity

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Job Description and Details

Role Type: Onsite. Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

Company: RTX, a leading aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.

For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Location: US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC