Inventory Specialist

Petco; Needham (MA); On-site; USD 23,419 - 34,440; Part time

Job summary

Petco Animal Supplies, Inc. in Needham, MA, is seeking a team-oriented individual to support sales and care for animals. You'll ensure a safe and compliant environment while delivering exceptional customer service and engaging with both pets and clients on the sales floor.

Ideal candidates have experience with companion animals, strong attention to detail, and a customer-first mindset. Flexible availability including evenings and weekends is required.

Join us in our mission to improve the lives of pets and pet parents!

Qualifications

• Minimum of 1 year of experience caring for companion animals and aquatic life.
• Basic business and inventory management skills.
• Demonstrated ability to educate and communicate effectively.

Responsibilities

• Ensure accurate execution of SFS and Omni Channel processes.
• Support inventory accuracy and merchandise presentation.
• Deliver a positive customer experience through teamwork.

Skills

Strong attention to detail

Customer service mindset

Basic math proficiency

Interpersonal skills

Problem-solving skills

Knowledge of animal care

Education

High school diploma or GED

Completion of Petco Animal Care Certification Program

Job description

Overview

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

What You’ll Do

Pet First

• Support a safe, clean, and compliant Pet Care Center environment for pets, customers, and partners.
• Adhere to and promote all safety, loss prevention, and operational procedures.
• Escalate issues or concerns appropriately to the Leader on Duty.

Foster the Fun

• Provide friendly, helpful, and solution-oriented customer service when supporting the sales floor.
• Support customer interactions using Petco’s selling model as needed.
• Contribute to a collaborative, inclusive team culture focused on shared success.

Let’s Go!

• Execute daily Ship-from-Store (SFS) operations, including accurate picking, packing, labeling, and shipping.
• Support efficient Omni Channel execution to reduce processing time through process familiarity and operational discipline.
• Assist with receiving, unloading, and stocking merchandise and supplies in accordance with operational guidelines.
• Maintain accurate inventory flow and support quarterly and annual physical inventory counts.
• Complete Omni and SFS-related projects, including planogram sets, labeling, signage, fixture setup, RTV processing, and hazardous waste handling.
• Analyze on-site conditions versus plan, identify variances, and recommend or implement corrective actions.
• Coordinate with Pet Care Center and field partners to ensure fixturing, floor plans, stocking, and SFS equipment are executed to standard.
• Communicate daily status updates to PCC leadership, including unfinished orders or required system corrections.
• Perform routine housekeeping tasks to maintain a clean, organized, and professional backroom and sales floor.
• Support special projects and additional operational tasks as assigned.

Key Responsibilities

Omni Channel & Operations

• Ensure accurate, timely execution of SFS and Omni Channel processes.
• Maintain operational standards across backroom and sales floor environments.
• Support inventory accuracy, replenishment, and merchandise presentation.
• Follow all policies, procedures, and safety standards.

Customer Experience

• Process register transactions accurately and efficiently when supporting the sales floor.
• Deliver a positive customer experience through professionalism and teamwork.

What Success Looks Like

• High school diploma or GED required, or equivalent work experience.
• Strong attention to detail and organizational skills.
• Basic math proficiency and above-average communication skills.
• Ability to follow processes while applying sound judgment when needed.
• Strong teamwork and problem-solving skills.
• Genuine interest in animals and their care preferred.

What You Bring

Experience & Skills

• Minimum of 1 year of experience working with or caring for companion animals and aquatic life.
• Strong knowledge of animal care, husbandry, and maintenance practices.
• Demonstrated ability to educate others and communicate effectively.
• Strong customer service mindset with an aptitude for selling behaviors.
• Basic business, math, and inventory management skills.
• Strong organizational, interpersonal, and communication skills.

• High school diploma or GED preferred.
• Completion and ongoing maintenance of the Petco Animal Care Certification Program required.

Essential Functions & Work Environment

This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor.

• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Salary & Benefits

Salary Range: $17.00 - $25.00

Start Rate: $17.00

Hourly or Salary Range will be reflected above. For more details about Petco Total Rewards, see the benefits page at the main careers site.

Equal Opportunity

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.