INTERVIEWING CLERK - 64006417

Florida; Starke (FL); On-site; USD 31,000 - 38,000; Full time

Job summary

Department of Health in Florida is seeking an Interviewing Clerk to provide administrative support for clinical and billing functions. The role may require travel between Bradford and Union counties and involves interviewing clients to determine eligibility for enrollment in primary care, family planning, and other programs.

Responsibilities include chart preparation, verification of Medicaid status using FMMIS, answering phones, and processing enrollments and payments.

Qualifications

• Experience scheduling appointments in a multi-provider clinic using an EMR.
• Experience determining eligibility for services or programs.
• Experience working at a federally qualified health center.
• Valid Florida Driver License.

Responsibilities

• Interview clients to determine economic eligibility for enrollment in health programs.
• Process enrollment of clients according to county procedures.
• Use the FMMIS system to verify Medicaid benefit status and other verification systems.
• Answer telephone calls and schedule patient appointments for clinic services.
• Prepare charts, request medical records, and enter service data after visits.

Skills

Appointment scheduling

Eligibility screening

FQHC experience

FL Driver License

Tools

EMR system

Job description

Requisition No: 886038

Agency: Department of Health

Working Title: INTERVIEWING CLERK - 64006417

Pay Plan: Career Service

Position Number: 64006417

Salary: $34,759.92 Annually

Posting Closing Date: 10/26/2026

Total Compensation Estimator Tool

INTERVIEWING CLERK - 64006417

Internal Agency Opportunity

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees).

Applicants will not be accepted from outside of the department .

Your Specific Responsibilities

This position provides administrative support for clinical functions and will assist with billing functions at the Bradford & Union County Health Departments. This position is based in Bradford County but may require travel to Union County. Interviews clients to determine economic eligibility for enrollment in the county health department primary care program, family planning and other health department programs. This position processes enrollment of clients as specified by the county health department procedures. Use of the FMMIS system to verify Medicaid benefit status as well as other electronic verification systems is an integral aspect of the enrollment process. Answers the telephone and makes appointments for patients for all clinic services. Prepares charts for clinics including compiling charts, requesting medical records, scanning and entering services for all records after services have been completed. Ensures medical records are current with all information and assists with the purging of files of inactive clients. Determines financial responsibilities of clients based upon services received and payment status of client; collects fees for services rendered and provides receipts to clients. Processes credit card payments and required daily reports. Serve as Deputy Registrar under the supervision of Chief Deputy Registrar. Assists Chief Deputy Registrar in their absence. Assists Environmental Health section clients when necessary. This position also provides information to clients regarding water samples to include collection of fees, samples and information. Other Environmental Health administrative support functions as necessary. Read & respond to email on a daily basis. Other duties as assigned including disaster preparedness. Responsible for securing the designated information sets for the purposes of protecting confidentiality, data integrity and appropriate access, for all information, both confidential and public record, that is stored in hard copy or electronic formats. Follows Department and local security policies. Every employee has a specific role in our loss-prevention efforts. All employees will: participate actively in the facility’s safety program and observe all safety measures; report all accidents and near-misses; correct or report any safety hazard in his or her work area; wear the proper PPE. Performs other duties as needed.

Required Knowledge, Skills, And Abilities

Knowledge of the rules and regulations related to confidential information. Understanding of clinic procedures, DOH and FQHC policies. Skilled in completing documentation of work. Ability to follow directions.

Qualifications

Minimum

• Experience scheduling appointments in a multi-provider clinic utilizing an electronic medical record system.
• Experience working with clients to determine eligibility for services or programs.
• Experience working at a federally qualified health center.
• Valid state FL Driver License

Preferred

• Experience working with the State of Florida Vital Statistics system, including printing birth/death certificates.

Mission

Florida Department of Health Mission, Vision, and Values:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision

To be the Healthiest State in the Nation.

Values

• I nnovation: We search for creative solutions and manage resources wisely.
• C ollaboration: We use teamwork to achieve common goals & solve problems.
• A ccountability: We perform with integrity & respect.
• R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
• E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work

Starke, FL

The Benefits Of Working For The State Of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions

• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more information, please click www.myfrs.com.

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please Be Advised

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.