INTERPRETER/RECEPTIONIST (2482)

Applitrack; Phoenix (AZ); On-site; USD 34,000 - 46,000; Full time

Job summary

Applitrack is seeking an Interpreter/Receptionist to greet visitors, screen calls, and provide translation between staff, students, and families in a school setting.

The role requires bilingual English/Spanish, strong clerical skills, and the ability to maintain confidentiality while coordinating communications and scheduling in a fast-paced district office.

Qualifications

• High School diploma or GED; AND one year of clerical experience.
• Bilingual and biliterate English and Spanish.
• Ability to speak, read, write and translate English and Spanish.

Responsibilities

• Greets and screens visitors and phone calls; responds to inquiries and directs to appropriate personnel in accordance with policies.
• Interprets and translates for school activities including hearings and conferences.
• Translates written documents while maintaining content and style; uses reference materials as needed.
• Makes calls to non-English speakers regarding student behavior, attendance, and class performance.
• Maintains confidentiality of student information and supports site administrators with clerical tasks.

Skills

Bilingual English/Spanish

Customer service

Communication

Typing speed

Education

High School diploma or GED

Job description

• Position Type:
  Classified Support Staff/ INTERPRETER/RECEPTIONIST

The Interpreter/Receptionist greets, screens, and assists visitors and incoming phone calls. Facilitates the efficient and effective flow of communication between staff, students, and families by providing written and oral interpretation and translation for non-English speakers.

ESSENTIAL FUNCTIONS

• Greets and screens visitors and phone calls; responds to inquiries and answers questions appropriately or directs to appropriate personnel in accordance with district policies regarding building security and safety. Answers school site telephone system; interpreting and transferring calls; takes messages and disseminates to appropriate staff in a timely manner.
• Interprets and translates for school related activities to include disciplinary hearings and parent/teacher conferences; attends meetings, both in person and via telephone, to translate for non-English speaking individuals.
• Translates written documents for school purposes from one language to another while maintaining content, context, and style as much as possible; uses reference materials as needed to ensure accuracy of translation.
• Makes phone calls to non-English speaking in regards to student's behavior, attendance, and class performance.
• Follow all district procedures and policies to ensure confidentiality of student information is maintained.
• Provides general clerical support to site administrators by creating and maintaining updates to campus directory, schedules, and calendars. Responds to general inquiries in a timely manner.
• Demonstrates positive interpersonal interactions with all district staff and customers. Maintains an attractive and professional reception area.
• Supports the relationship between the Phoenix Union High School District and the public by demonstrating courteous and professional behavior when interacting with students, parents, visitors, and school staff; maintains absolute confidentiality of work-related issues, client records, and school information; follows Governing Board Policies; performs all other related duties as required or assigned.

The above essential functions are intended to represent only the key areas of responsibilities and not a comprehensive listing of all functions and duties performed by incumbents of this class.

REQUIRED QUALIFICATIONS

• High School diploma or GED equivalent; AND one year of clerical experience; OR an equivalent combination of education, training, and experience. Bilingual and biliterate English and Spanish.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Ability to speak, read, write, and translate English and Spanish.
• Skill in accurately translating documents.
• Skill in planning, prioritizing, and completing assignments with minimum supervision.
• Demonstrates computer literacy an appropriate keyboarding skills.
• Ability to type and enter data with speed and accuracy.
• Skill in writing professional reports and correspondence from brief instructions.
• Skill in understanding, explaining, and applying relevant rules, regulations, policies, and procedures.
• Ability to follow verbal and written instructions and procedures.
• Ability to communicate effectively both verbally and in writing.
• Ability to provide excellent customer experiences, including but not limited to interacting tactfully and courteously with the public.
• Commitment to create and sustain a thriving learning and working environment for students and staff.
• Ability to establish and maintain effective working relationships.
• Ability to use initiative within organizational policies, procedures and guidelines.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

• Work is performed in a standard office environment.
• Flexible work hours as necessary to accommodate campus need.

The Board is committed to a policy of nondiscrimination in relation to race, color, religion, sex, age, national origin, disability or sexual orientation, as well as gender identity, gender expression and immigration status. This policy will prevail in all matters concerning staff members, students, the public, educational programs and services, and individuals with whom the Board does business. Any person who believes he or she has been subjected to discrimination, harassment or retaliation on the basis of any protected reason other than disability may file a complaint under Administrative Regulation JB-R, or may contact the Superintendent's designee, the District Hearing & Compliance Officer at: