Interpreter PRN (Spanish) - Patient Experience - Nights/Weekends

JPS Health Network; Fort Worth (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

The Interpreter I at JPS Health Network facilitates meaningful language access services for LEP patients across our North Texas facilities, ensuring accurate communication of medical information and educational materials.

You will coordinate interpreter assignments, maintain logs, and uphold ethics and CLAS standards while supporting patient safety and satisfaction.

Qualifications

• High School graduate or equivalent.
• 2+ years customer service with oral interpretation experience, preferably in a medical environment.
• Associates degree preferred.
• Must pass the Language Services competency test with 90% or greater.

Responsibilities

• Facilitate language access services for LEP patients with fidelity to meaning and tone.
• Serve as cultural and linguistic resource to promote patient safety and satisfaction.
• Assist LEP persons as liaison/navigator with linguistic, safety, medication concerns.
• Document interpreter encounters and maintain logs in the Epic system.
• Adhere to NCIHC Code of Ethics, CLAS standards, and TJC language access standards.

Skills

Customer service

Oral interpretation

Communication

Cultural sensitivity

Education

High School diploma or equivalent

Associates degree

Job description

Who We Are

JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS?

We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

• Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
• Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
• Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!

Requisition Number

45987

Employment Type

PRN

Division

PATIENT EXPERIENCE

Compensation Type

Hourly

Job Category

Support Services

Location

John Peter Smith Hospital

Job Description

The Interpreter I is responsible for facilitating meaningful language access services (LAS) to Limited English Proficient (LEP) healthcare consumers from diverse socioeconomic and cultural backgrounds with service providers present. This position is also responsible for requests including the communication of financial, demographic, medical information, and direct health promotional educational training activities from a source language to a targeted language.

Typical Duties

• Interacts effectively with peers, medical staff, patients and their family members, community groups, and other healthcare consumers in a manner that positively promotes patient centered care values.
• Serves as a cultural and linguistic resource with the goal of promoting patient safety, patient satisfaction, and positive treatment outcomes; work appropriately within interpreter roles (e.g., communication conduit, clarifier, cultural broker, and/or patient advocate).
• Acts as patient liaison and/or patient navigators assisting LEP persons with linguistic, safety, medication, and/or systemic concerns that may impact care. Attempt to resolve patient complaints immediately by referring concerns to the appropriate resource, e.g., nurse manager or Patient Care Ambassador.
• Ensures effective communication takes place by faithfully interpreting information, in the intended tone and manner, accurately, without adding or omitting information, and by promoting transparent communication.
• Ensures patient’s questions and concerns related to the treatment plan are appropriately addressed and documented. Communicates adverse trends or adverse conditions to the provider.
• Communicates and distribute program information in targeted languages to LEP persons, maintain daily logs, complete timely electronic interpreter encounter documentation, support and track primary patient language trends and interpreter needs.
• Reports risk management and patient safety concerns to team leaders and manager in a timely manner.
• Support Language Services office operations by answering phone linguistic requests, coordinating appropriate interpreter assignments, calling agencies, providers, and clinic requestors to confirm interpreter assignments and/or scheduling requests, and document interpreter encounters in the Epic system.
• Transcribes basic discharge instructions for patients as requested by providers.
• Adhere to the National Council on Interpreting in Healthcare (NCIHC) Interpreters Code of Ethics and Interpreter Standards of Practice, Cultural and Linguistic Appropriate Services (CLAS) standards, and TJC language access standards.
• Performs other related job duties as assigned.

Qualifications

Required Education and Experience:

• High School graduate or equivalent.
• 2 plus years customer service experience with oral interpretation experience, preferably in a medical environment.

Preferred Education and Experience:

• Associates degree.

Required Licensure/Certification/Specialized Training:

• Must successfully pass the Language Services Department competency test with score of 90% or greater.

Preferred Licensure/Certification/Specialized Training:

• Recognized 40-hour medical interpreter training preferred (e.g. Bridging the Gap, Texas Association of Healthcare Interpreters and Translators Association, or community college medical interpreter training certificate).
• National board medical interpreter certification (e.g., CMI or CHHI interpreter certification credentials).

Location Address:
1500 S. Main Street
Fort Worth, Texas, 76104
United States