Interpreter, Language, SMH

University of Rochester; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

The University of Rochester Medical Center seeks a Spanish interpreter to provide interpreting services for clinical and professional staff, patients, and families across inpatient and outpatient settings.

You will manage workflow between source and target languages, respond to pages, and adapt interpretation method (consecutive, simultaneous, sight translation) and delivery modality (in-person, video, telephone) per patient needs.

Qualifications

• Proficient in Spanish-English medical interpretation.
• Able to interpret in clinical and professional URMC settings across inpatient and outpatient environments.
• Familiarity with NYS Code of Rules and Regulations 405.7 and hospital policies.

Responsibilities

• Manages flow of communication autonomously between source and target languages during medical and non-medical encounters.
• Remains available and responsive to pages; adheres to NYS paging guidelines (40 minutes for outpatient/inpatient, 10 minutes for ED).
• Interprets assignments in a timely, professional manner following hospital policy.
• Assesses patient needs and selects appropriate interpretation approach and terminology.
• Triages and prioritizes multiple service requests to support patient care.
• Proposes suitable service delivery modality (in-person, video, telephone) based on patient needs.

Skills

Medical interpreting

Bilingual Spanish/English

Rapid paging response

Job description

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 500381 InterpreterSvc-Spanish/Foreign

Work Shift: UR - Day (United States of America)

Range: UR URG 106 H

Compensation Range: $21.78 - $30.53

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

GENERAL PURPOSE:

The Spanish interpreter provides interpreting services for all clinical and professional University of Rochester Medical Center staff, patients and family members/significant others who are with the patient. All Interpreters on staff generally provide these services at the Medical Center, Outpatient Clinics, and Hospital Affiliates.

ESSENTIAL FUNCTIONS:

• Manages flow of communication autonomously and efficiently between source and target language during medical and non-medical healthcare encounters across URMC's diverse and numerous clinical specialties in inpatient and ambulatory settings.
• Interpreter carries a pager assigned by the hospital responding to all pages established in NYS Code of Rules and Regulations 405.7 (20 minutes for outpatient/inpatient, 10 minutes for Emergency Department. Services are provided 24 hours a day, 7 days a week over varied shifts. On-call interpreters are minimally expected to work two weekend coverage shifts of four hours apiece, or one shift of eight hours.
• Interprets all assignments, whether prescheduled or received via pager, in a timely and professional manner in accordance with hospital policy
• Weighs the goals of each encounter in collaboration with clinical healthcare providers and non-clinical hospital staff to determine the situational context of the patient interaction.
• Chooses appropriate communication ground rules and methods, informs all parties of the role of the interpreter, and briefs healthcare professionals on any knowledge possessed by the interpreter regarding the patient or encounter.
• Assesses and recommends most effective communication method for patients with barriers to communication, altered mental status, or other special communication needs. Verifies patient's preferred language is correctly identified.
• Selects appropriate mode for optimal flow of communication (consecutive, simultaneous, sight-translation).
• Proposes most suitable service delivery modality (in-person, video, telephone) based on the needs of the patient, and in the event of unforeseen communication barriers.
• Debriefs with healthcare professionals after the encounter, as necessary, to optimize the understanding of the conversational content and provide linguistic and cultural insights.
• Monitors for linguistic misunderstandings where they exist and recommends adjustments to level of formality and style as needed.
• Prioritizes, triages, and responds in a timely and appropriate manner to multiple service requests in order of critical urgency and patient acuity.
• Assesses and recommends most effective communication method for patients with barriers to communication, altered mental status, or other special communication needs. Verifies patient's preferred language is correctly identified.
• Proposes most suitable service delivery modality (in-person, video, telephone) based on the needs of the patient, and in the event of unforeseen communication barriers.
• Monitors for linguistic misunderstandings where they exist and recommends adjustments to level of formality and style as needed.
• Supports cultural responsiveness by assessing for cross-cultural impact on communication (verbal and nonverbal) between patients and healthcare providers during highly complex interpersonal encounters.
• Monitors for cultural misunderstandings where they exist and devises appropriate intervention as needed to empower the patient to participate in decisions related to their care
• Intervenes by confirming with all parties if a possible cultural misunderstanding has occurred by culturally mediating order to avoid assumptions, disrespect, or immediate harm
• Facilitates the understanding of cultural differences and promotes direct communication to build trust and enhance patient satisfaction
• Informs patients of available supports as appropriate (Social Worker, Case Manager, Care Coordinator, Financial Coordinator, Chaplain,