Interpreter, Lang, PD, SMH

University of Rochester; United States; On-site; USD 360,000 - 513,000; Full time

Job summary

The Spanish interpreter at University of Rochester Medical Center provides interpreting services for staff, patients and families across inpatient and outpatient settings. You will manage communication between languages, respond to pages promptly, and support clinical teams with linguistic and cultural insights.

Responsibilities include selecting the appropriate interpretation mode, coordinating with healthcare professionals, and ensuring accurate language identification and service delivery

Responsibilities

• The Spanish interpreter provides interpreting services for all clinical and professional University of Rochester Medical Center staff, patients and family members/significant others who are with the patient.
• ESSENTIAL FUNCTIONS
• Manages flow of communication autonomously and efficiently between source and target language during medical and non-medical healthcare encounters across URMC's diverse and numerous clinical specialties in inpatient and ambulatory settings.
• Interpreter carries a pager assigned by the hospital responding to all pages established in NYS Code of Rules and Regulations 405.7 (20 minutes for outpatient/inpatient, 10 minutes for Emergency Department. Services are provided 24 hours a day, 7 days a week over varied shifts. On-call interpreters are minimally expected to work two weekend coverage shifts of four hours apiece, or one shift of eight hours.
• Interprets all assignments, whether prescheduled or received via pager, in a timely and professional manner in accordance with hospital policy
• Weighs the goals of each encounter in collaboration with clinical healthcare providers and non-clinical hospital staff to determine the situational context of the patient interaction.
• Chooses appropriate communication ground rules and methods, informs all parties of the role of the interpreter, and briefs healthcare professionals on any knowledge possessed by the interpreter regarding the patient or encounter.
• Assesses and recommends most effective communication method for patients with barriers to communication, altered mental status, or other special communication needs. Verifies patient's preferred language is correctly identified.
• Selects appropriate mode for optimal flow of communication (consecutive, simultaneous, sight-translation).
• Proposes most suitable service delivery modality (in-person, video, telephone) based on the needs of the patient, and in the event of unforeseen communication barriers.
• Debriefs with healthcare professionals after the encounter, as necessary, to optimize the understanding of the conversational content and provide linguistic and cultural insights.
• Monitors for linguistic misunderstandings where they exist and recommends adjustments to level of formality and style as needed.
• Prioritizes, triages, and responds in a timely and appropriate manner to multiple service requests in order of critical urgency and patient acuity.
• Assesses and recommend... (duplicate) most effective communication method for patients with barriers to communication, altered mental status, or other special communication needs. Verifies patient's preferred language is correctly identified.
• Proposes most suitable service delivery modality (in-person, video, telephone) based on the needs of the patient, and in the event of unforeseen communication barriers.
• Monitors for linguistic misunderstandings where they exist and recommends adjustments to level of formality and style as needed.
• Supports cultural responsiveness by assessing for cross-cultural impact on communication (verbal and nonverbal) between patients and healthcare providers during highly complex interpersonal encounters
• Monitors for cultural misunderstandings where they exist and devises appropriate intervention as needed to empower the patient to participate in decisions related to their care
• Intervenes by confirming with all parties if a possible cultural misunderstanding has occurred by culturally mediating order to avoid assumptions, disrespect, or immediate harm
• Facilitates the understanding of cultural differences and promotes direct communication to build trust and enhance patient satisfaction
• Informs patients of available supports as appropriate (Social Worker, Case Manager, Care Coordinator, Financial Coordina

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:
Worker Subtype: Regular
Time Type: Time as Reported / Per Diem
Scheduled Weekly Hours: As Scheduled
Department: 500381 InterpreterSvc-Spanish/Foreign
Work Shift: UR - Rotating (United States of America)
Range: UR URG 109 H
Compensation Range: $27.16 - $38.03

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

• The Spanish interpreter provides interpreting services for all clinical and professional University of Rochester Medical Center staff, patients and family members/significant others who are with the patient. All Interpreters on staff generally provide these services at the Medical Center, Outpatient Clinics, and Hospital Affiliates.
• ESSENTIAL FUNCTIONS
• Manages flow of communication autonomously and efficiently between source and target language during medical and non-medical healthcare encounters across URMC's diverse and numerous clinical specialties in inpatient and ambulatory settings.
• Interpreter carries a pager assigned by the hospital responding to all pages established in NYS Code of Rules and Regulations 405.7 (20 minutes for outpatient/inpatient, 10 minutes for Emergency Department. Services are provided 24 hours a day, 7 days a week over varied shifts. On-call interpreters are minimally expected to work two weekend coverage shifts of four hours apiece, or one shift of eight hours.
• Interprets all assignments, whether prescheduled or received via pager, in a timely and professional manner in accordance with hospital policy
• Weighs the goals of each encounter in collaboration with clinical healthcare providers and non-clinical hospital staff to determine the situational context of the patient interaction.
• Chooses appropriate communication ground rules and methods, informs all parties of the role of the interpreter, and briefs healthcare professionals on any knowledge possessed by the interpreter regarding the patient or encounter.
• Assesses and recommends most effective communication method for patients with barriers to communication, altered mental status, or other special communication needs. Verifies patient's preferred language is correctly identified.
• Selects appropriate mode for optimal flow of communication (consecutive, simultaneous, sight-translation).
• Proposes most suitable service delivery modality (in-person, video, telephone) based on the needs of the patient, and in the event of unforeseen communication barriers.
• Debriefs with healthcare professionals after the encounter, as necessary, to optimize the understanding of the conversational content and provide linguistic and cultural insights.
• Monitors for linguistic misunderstandings where they exist and recommends adjustments to level of formality and style as needed.
• Prioritizes, triages, and responds in a timely and appropriate manner to multiple service requests in order of critical urgency and patient acuity.
• Assesses and recommend... (duplicate) most effective communication method for patients with barriers to communication, altered mental status, or other special communication needs. Verifies patient's preferred language is correctly identified.
• Proposes most suitable service delivery modality (in-person, video, telephone) based on the needs of the patient, and in the event of unforeseen communication barriers.
• Monitors for linguistic misunderstandings where they exist and recommends adjustments to level of formality and style as needed.
• Supports cultural responsiveness by assessing for cross-cultural impact on communication (verbal and nonverbal) between patients and healthcare providers during highly complex interpersonal encounters
• Monitors for cultural misunderstandings where they exist and devises appropriate intervention as needed to empower the patient to participate in decisions related to their care
• Intervenes by confirming with all parties if a possible cultural misunderstanding has occurred by culturally mediating order to avoid assumptions, disrespect, or immediate harm
• Facilitates the understanding of cultural differences and promotes direct communication to build trust and enhance patient satisfaction
• Informs patients of available supports as appropriate (Social Worker, Case Manager, Care Coordinator, Financial Coordina