Internet Support Specialist - Bilingual

Ideatek Telcom LLC

Missouri

Remote

USD 50,000 - 70,000

Full time

10 days ago

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Benefits offered by this job

Bonus potential

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Internet reimbursement

Tuition reimbursement

Community engagement opportunities

Job summary

IdeaTek is seeking a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You will diagnose issues, provide clear guidance, and ensure a positive experience while working remotely for candidates in KS, AZ, TN, OK or MO.

Responsibilities include troubleshooting, collaborating with teams, following up with customers, and sharing insights to improve processes. The role emphasizes empathy, patience, and consistent service excellence.

Qualifications

2+ years of experience in a technical troubleshooting or help desk role.
Fluent in Spanish and English.
Available to work M-F 8a-5p during training and then follow the stated regular schedule, with occasional weekend coverage.

Responsibilities

Troubleshoot wireless, fiber internet, and phone services to resolve issues.
Provide high level service to existing IdeaTek customers.
Collaborate with internal teams to ensure timely resolutions.
Identify trends and share insights for process improvements.
Demonstrate empathy, patience, and professionalism in every interaction.

Skills

Technical support experience

Bilingual (Spanish/English)

Customer service

Job description

A Day in the Life as an Bilingual Internet Support Specialist

A Bilingual Internet Support Specialist spends the day supporting customers by providing meaningful solutions through troubleshooting IdeaTek’s wireless, fiber internet, and phone services. They deliver exceptional customer service with empathy, patience, and kindness, ensuring customers feel supported every step of the way.

Throughout the day, they partner with internal teams to resolve issues efficiently, identify recurring themes, and share recommendations for process improvements. Proactive follow-up with customers helps ensure solutions are complete and expectations are exceeded.

This position is open to remote candidates located in Kansas, Arizona, Tennessee, Oklahoma or Missouri.

Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently
Provide a consistently high level of service to existing IdeaTek customers
Collaborate with internal teams to ensure timely resolutions and positive customer outcomes
Identify trends or recurring issues and share insights to support process improvements
Demonstrate empathy, patience, and professionalism in every customer interaction

2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role.
Availability to work M-F 8a-5p during training and then 8a-5p, 9a-6p or 10a-7p as the regular work schedule, with occasional weekend coverage as needed.
Fluent in Spanish and English

What Will Help You Stand Out

Previous experience in a technical support, help desk, or internet service provider (ISP) environment
Familiarity with CRM, ticketing, or customer support systems
Experience explaining technical concepts in a clear, customer-friendly way
Demonstrated ability to think creatively when helping others
Commitment to delivering service that consistently exceeds expectations

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.