International Specialist (52357)

InformData; Kennesaw (GA); Remote; USD 55,000 - 75,000; Full time

Job summary

InformData is seeking an International Specialist to manage daily operations in the international department, ensuring accuracy and security of criminal record searches, verifications, and related services. You will handle manual request entry, track delayed orders, and follow client-specific requirements with a focus on trust and data integrity.

The role emphasizes precise updates, proactive communication, and deep product knowledge to reinforce quality and trust across processes.

Qualifications

• Detail-oriented with strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Flexible and able to multitask in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel - Intermediate or higher).
• Ability to identify, assess and solve problems and communicate results.
• Experience with process workflow design and creating standard operating procedures.
• Basic knowledge of data structures.

Responsibilities

• Adhere to Standard Operating Policies and Procedures to meet client expectations.
• Research to ensure client orders are processed thoroughly and efficiently.
• Maintain client confidence by protecting proprietary information.
• Utilize all available tools to perform responsibilities.
• Provide timely updates and results per InformData and client expectations.
• Apply knowledge of products, services, and workflow to ensure orders comply with policy.
• Maintain communication with vendors to establish lasting relationships.
• Ensure searches are updated with required details within deadlines.

Skills

Detail-oriented

Organizational skills

Time management

Multitasking

Problem solving

Workflow design

SOP creation

Data structures

Tools

Microsoft Office Suite (Excel)

Job description

Work Location: Remote

Position Status: Full-Time

This is a remote position with eligibility in the following states: AL, AR, GA, IN, KY, LA, MI, MN, MS, NC, NH, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WY

Candidates must reside in one of these locations to be considered.

Why Join InformData?

At InformData, we're helping organizations make smarter, more confident decisions through trusted data, technology, and compliance solutions. As we continue to grow, we're investing in our people, products, and future, creating opportunities for employees to take on meaningful work, drive innovation, and make a visible impact on the business. Guided by our TRUST values, we foster a collaborative environment where ideas are welcomed, contributions are recognized, and growth is encouraged.

Job Summary

The International Specialist manages daily operations in the international department, ensuring the accuracy, reliability, and security of criminal record searches, employment and education verifications, and other services. They process client requests with a strong commitment to trust and data integrity, providing precise updates while safeguarding sensitive information. The role involves manual entry of requests, tracking delayed orders, and adhering to custom client requirements. Attention to detail and proactive communication with the team are essential to prevent delays and uphold data accuracy. Additionally, the specialist will develop a deep understanding of international products and services, reinforcing quality and trust throughout the process.

What You'll Do

• Adhere to established Standard Operating Policies and Procedures to ensure the expectations of our clients are being met
• Perform the necessary research to ensure customer orders are processed thoroughly and efficiently
• Maintain client confidence and protect operations by keeping proprietary information confidential
• Utilize all available tools to effectively perform job responsibilities
• Communicate timely updates and results as outlined by InformData and client expectations
• Utilize knowledge of products, services, and workflow to ensure orders are processed per policy and procedure
• Maintain communication with the vendors to establish lasting relationship
• Ensure that all searches are being updated with the required details within the required time frame

Please note that this job description is intended to provide a general overview of the position and may not include every responsibility or qualification associated with the role. InformData reserves the right to change or assign other duties to this position at any time.

Qualifications

• Detail-oriented, with good written and oral communication skills
• Must have strong organizational skills and time management skills
• Must be flexible and able to multitask
• Proficient in Microsoft Office Suite (Excel - Intermediate or higher proficiency)
• Proven ability to identify, assess and solve problems and communicate results
• Experience with process workflow design and creating standard operating procedures
• Basic knowledge of data structures

Working Conditions

• This position requires the incumbent to work indoors at a desk for extended periods of time.
• The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
• This position requires the ability to interact with all levels within the organization types of people and requires the ability to respond professionally to all individuals and work well as a team player.
• This position may be requested to work overtime on occasion to meet company objectives.

The essential functions of the job may or may not have been described fully in this job description. Consistent with the Americans with Disabilities Act (ADA), it is the policy of InformData to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship.

InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.