International Customer Service Coordinator I

Werfenlife SA.; Bedford, Northern (MA, KY); Hybrid; USD 36,000 - 44,000; Full time

Job summary

Werfen is seeking an International Customer Service Coordinator I to accurately process customer orders and support cross-functional teams from its Bedford, MA location. You will handle credits and discrepancies, enter tickets, and maintain clear records to ensure smooth order flow.

The role requires English fluency, SAP familiarity, and a background in customer service or international operations. Training and growth opportunities are provided within a global diagnostics leader.

Qualifications

• Associates degree in Business or related field required.
• Bachelor's degree in Business Administration, Finance, or related field preferred.
• Minimum 2 years related experience in Customer Service/Finance/International Operations preferred.
• Basic knowledge of Microsoft Office (Word, PowerPoint, Excel) required.
• Knowledge of SAP ERP preferred.
• Fluency in English required; Fluency in Spanish desirable.

Responsibilities

• Process customer orders in the system accurately and efficiently.
• Issue credit and debit requests in accordance with company policies.
• Enter system tickets to address and resolve order discrepancies.
• Interact with the sales team to address order-related queries and issues.
• Maintain accurate records of all transactions and communications.
• Performs other duties as assigned.

Education

Associate degree in Business or related field

Bachelor's degree in Business Administration/Finance or related field

Tools

Microsoft Office

SAP ERP

Job description

International Customer Service Coordinator I

Werfen - Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States

Country

United States

Shift

1st

About the Position

Introduction

Werfen

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

Job Summary

The International Customer Service Coordinator I is responsible for processing all customer orders in the system with a high level of accuracy. This role involves issuing credit and debit requests, entering system tickets for discrepancies and interacting with the sales team as needed. The primary focus of this role is ensuring precise and timely order entry.

Responsibilities

Key Accountabilities

• Process customer orders in the system accurately and efficiently.
• Issue credit and debit requests in accordance with company policies.
• Enter system tickets to address and resolve order discrepancies.
• Interact with the sales team to address order-related queries and issues.
• Maintain accurate records of all transactions and communications.
• Performs other duties as assigned.

Networking/Key relationships

• Internal Client Services teams
• Planning Team
• Warehouse
• Import/Export
• Operations & Manufacturing
• Marketing
• QA/RA

Qualifications

Minimum Knowledge & Experience required for the position:

• Associates degree in Business or related field required. Bachelor's deree in Business Administration, Finance, or related field preferred, or equivalent experience
• Minimum 2 years related experience in Customer Service environment/ Finance /International Operations preferred
• Basic knowledge of Microsof office System, including Word, Powerpoint, Excel required
• Knowledge of SAP ERP preferred
• Fluency in English required. Fluency in Spanish, written and spoken desirable

Skills & Capabilities:

• Strong attention to detail and accuracy in data entry.
• Good organizational and time management skills.
• Strong problem solving and analytical skills.
• Team player with a proactive attitude.

Travel requirements: Occassional travel may be required.

The hourly rate range for this role is currently $26/hr to $32/hr. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management,and select professional roles,are eligible for a performance-based bonus.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact [e-mail] for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.