Internal Tools & Automation Engineer

Retool, Inc.; San Francisco (CA); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Hybrid work location

Medical, dental, vision, 401(k)

Job summary

Retool, based in San Francisco, is seeking an IT² Engineer to design and build internal tools, automate core processes, and reduce manual work. You will own identity lifecycle systems and partner with Security, Infrastructure, and Finance to scale internal operations.

This role emphasizes automation‑first thinking, security, and platform‑level impact. You will mentor junior engineers and help Retool evolve its own platform through real‑world usage, with a hybrid work model and competitive

Qualifications

• 5+ years of experience in IT Engineering, Systems Engineering, Internal Tools, or similar roles in a fast-growing technology company.
• Proven track record of building internal tools and automation systems that eliminate manual operational work and scale business processes.
• Strong experience designing and implementing automation using programming languages such as Python or JavaScript, including API integrations and workflow orchestration.
• Deep systems thinking with an automation-first mindset. You instinctively replace manual processes with scalable solutions.
• Hands-on experience with identity and access management systems including Okta, SSO, SCIM, and RBAC, and designing reliable lifecycle workflows.
• Experience operating across complex SaaS environments, with a focus on consolidation, optimization, and cost reduction.
• Ability to identify inefficiencies, prioritize high-impact opportunities, and build durable, maintainable systems.
• Strong communication skills and ability to operate cross-functionally with technical and non-technical stakeholders.
• Experience mentoring or supporting junior engineers and contributing to a strong engineering culture.
• High ownership mindset with a focus on measurable impact including efficiency gains, cost reduction, and risk mitigation.

Responsibilities

• Design and build internal tools using Retool to power IT, Security, and operational workflows across the company.
• Automate core business processes, including onboarding, offboarding, access reviews, procurement, and internal service workflows.
• Eliminate manual work and reduce operational overhead by replacing repetitive processes with scalable systems.
• Identify opportunities to consolidate or replace third-party SaaS tools with internal solutions, reducing cost and complexity.
• Own identity lifecycle systems, including provisioning, RBAC, and integrations across tools like Okta, Rippling, and other critical systems.
• Improve security and compliance posture through automated access controls, auditing, and system design.
• Build and maintain integrations across internal and external systems using APIs and event-driven workflows.
• Partner with IT, Security, Infrastructure, and business teams to turn fragmented processes into scalable, well-designed systems.
• Act as an internal product builder and power user of Retool, helping shape how we use and improve our own platform.
• Define and implement scalable patterns and best practices for internal tooling across the company.
• Mentor junior team members and help raise the technical bar for automation and internal tooling across the team.

Skills

Automation engineering

Python/JavaScript

Systems thinking

Identity management

Internal tooling

Mentoring

SaaS ecosystems

Communication

Tools

Okta

SSO

SCIM

RBAC

Job description

Retool, based in San Francisco, is seeking an IT² Engineer to design and build internal tools, automate core processes, and reduce manual work. You will own identity lifecycle systems and partner with Security, Infrastructure, and Finance to scale internal operations.

This role emphasizes automation‑first thinking, security, and platform‑level impact. You will mentor junior engineers and help Retool evolve its own platform through real‑world usage, with a hybrid work model and competitive