Internal Messenger

SPS North America, Inc; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

SPS North America, Inc is seeking an Internal Messenger to support mail and shipping/receiving operations on-site in New York. You will process deliveries, log items, scan for safety, and ensure timely distribution to SPS employees.

The role emphasizes high quality customer service, professional presentation, and strict confidentiality. 2+ years of relevant experience and strong communication are preferred.

Qualifications

• High School Diploma (or equivalent) required.
• 2+ years prior work experience preferred.
• Ability to work assigned hours.
• Excellent organizational and time management skills.
• Analytical abilities and problem-solving aptitude.
• Strong written and verbal communication skills.
• Familiarity with computer-based systems.

Responsibilities

• Provide exceptional mail and shipping/receiving services.
• Log and track deliveries in the receiving system.
• Scan incoming deliveries for safety.
• Deliver mail to end users promptly and obtain signatures.
• Maintain records of daily deliveries and outgoing packages.
• Communicate challenges to supervisor and follow up on inquiries.
• Maintain privacy and confidentiality of packages and documents.

Skills

Customer service

Communication

Organization

Time management

Confidentiality

Problem-solving

Education

High School Diploma

Tools

MS Office

Job description

Reports To: The Internal Messenger will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

The Internal Messenger provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: scan, log, and distribute incoming deliveries that arrive via messenger, and support the onsite business service center in a timely manner.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Duties and Responsibilities:

• Provides 5-star customer service to all employees (in all forms of communication).
• Performs the initial rough andfine sorts of incoming mail delivered via courier.
• Maintains records of daily deliveries in the system and/or log book.
• Scan all incoming deliveries in the MSA X-ray machine to ensure the item is safe to accept.
• Log in all deliveries into the iOffice receiving system.
• Sorts deliverable items in accordance with the delivery route to ensure maximum efficiency.
• Understands privacy rules and do not tamper with packages or documents.
• Delivers mail to end users in a timely manner.
• Ensures recipients sign for their delivery upon receipt.
• Contacts courier/messenger companies regarding status of deliveries.
• Pickup and prepare outgoing packages for client.
• Ensure all outgoing packages are logged in the iOffice system and messenger information is captured.
• Follow up with any client inquiries or request.
• Communicate any challenges that may arise to supervisor.
• Review and familiarize self with Sites Operation Manual and Continuity plan.
• Report any equipment failure to appropriate vendor and Supervisor. Always check in with Supervisor prior.
• Results oriented
• Driven by client satisfaction
• Excellent presentation and interpersonal skills
• Excellent written and oral communication skills
• Expert in customer service skills, professional attitude and appearance
• Good organizational skills
• Ability to maintain a high degree of security and confidentiality

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required.
• 2+ years prior work experience preferred.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
• Ability to lift or move 40 lbs. or greater frequently.

Travel: Local travel via foot or public transportation.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$17 - $17 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

All new hires will be required to provide proof of their identity and eligibility to work in the United States as required by the Form I-9 process.

All employment offers are contingent upon completion of I-9 and verification of employment eligibility.