Internal Manager in Training

Circle K; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Circle K is seeking a Site Manager/CSR Supervisor in Phoenix, AZ to lead daily store operations and deliver exceptional customer service. You will recruit, train and supervise staff, manage inventory and cash controls, and ensure adherence to company standards and safety policies.

You will develop tasks, schedule employees, coordinate with suppliers, and drive profitability through budget-conscious decisions while maintaining a positive public image in the community.

Qualifications

• High School diploma or GED preferred.
• Experience in retail sales preferred.
• Experience to perform the essential duties and responsibilities.
• Ability to supervise and train for equipment and materials listed in CSR/ASM descriptions.
• Ability to supervise and manage CSR/ASM functions.
• Ability to use computer and analyze reports, inventory, cash, notices, etc.
• Valid driver’s license and transportation to meetings.
• Ability to communicate in English.

Responsibilities

• Recruit, hire and train employees to ensure excellent customer service.
• Develop, manage and assign tasks to keep the site clean, stocked, and compliant with company standards.
• Maintain a professional image among staff and supervisors.
• Schedule employees within guidelines to maximize service and maintain site image.
• Implement non-discriminatory management practices during hiring, training, counseling and separations.
• Develop positive relationships with suppliers and resolve customer complaints professionally.
• Prepare performance appraisals and provide timely feedback to employees.
• Train staff on customer service, site image, and marketing execution, and safety procedures.
• Establish timely communication with all employees and conduct regular meetings.
• Plan and organize action plans to meet site objectives; maintain files and reports.
• Supervise merchandising and ensure correct pricing and poster placement.
• Analyze daily sales and expenses to maximize profits; manage margins and finances.

Skills

Retail leadership

Staff training

Team supervision

Inventory control

Cash handling

English proficiency

Tools

Computer skills

Job description

Grand Canyon BU - Region 04 - Market 07: 2041 W Van Buren, Phoenix, Arizona 85009

Shift Availability

Flexible Availability

Minimum Qualifications

• High School diploma or GED preferred.
• Experience in retail sales preferred.
• Experience to perform the essential duties, responsibilities and working in the conditions described below.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
• Ability to supervise and manage the functions listed in the CSR and ASM job description.
• Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
• A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
• Ability to communicate (orally and in writing) in English.
• Perform other duties as assigned or delegated by his/her supervisor.

Essential Duties, Responsibilities And Skills

Leadership and Management

• Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
• Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards.
• Maintain a professional and supportive image among subordinates and supervisor.
• Schedule employees within Company guidelines to maximize customer service and maintain site image.
• Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees.

Site Relationships

• Develop positive and professional relationships with all suppliers.
• Promote excellent service and resolve customer complaints in a timely, professional manner.
• Promote and ensure a safe, positive public image within the neighboring community.

Training and Development

• Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback.
• Train all employees ensuring that customer service, site image and marketing execution meet Company standards.
• Train all employees on safety procedures and promote safety awareness.

Communication

• Develop ways and means to ensure that all employees receive proper communication in a timely manner.
• Establish periodic on-going communication meetings with all site employees and the Market Manager.

Organizing and Planning

• Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives.
• Organize and maintain all site files and manuals.
• Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.
• Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
• Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.

Financial

• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines, as well as understand and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform all other financial analysis necessary to maximize sales and net profits.

Working Conditions

• Performs approximately all work indoors but will be required to work outside in order to clean parking lots, gas pumps, take out garbage, etc.
• Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer.
• Be exposed to occasional noise.
• Work with a minimum of direction and supervision.
• At all times work as an effective manager, supervisor and leader.

THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS/DUTIES AND/OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.

NOTE: This job description may change periodically as required by business necessity, with or without advance notice to or consent by the employee.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.