Internal Communications & Intranet Lead

PacificSource; Springfield (MA); On-site; USD 57,000 - 97,000; Full time

Job summary

PacificSource is seeking a Corporate Communications Specialist to lead storytelling across internal channels, including the intranet and newsletters. You will plan, develop, and publish content aligned with strategic priorities while partnering with teams across the organization to ensure clear, accessible language and brand consistency.

Responsibilities include managing internal newsletters, coordinating content calendars, and supporting external platforms as needed.

Qualifications

• Minimum 4 years of experience in related communications or marketing role.
• Experience monitoring public perception and addressing issues proactively.
• Strong understanding of media relations and proactive storytelling.
• Healthcare experience preferred.

Responsibilities

• Produce storytelling that highlights employee contributions, member experiences, and community impact.
• Manage distribution of stories across internal channels, while supporting management of our owned external platforms as needed (e.g. website and newsletters).
• Develop content that supports strategic priorities in clear, accessible language.
• Manage internal newsletter production from planning through distribution.
• Coordinate content calendars and ensure alignment across communication moments and audiences.
• Support development of internal PowerPoint materials with clear structure, formatting, and visual consistency.
• Own day-to-day management of the company intranet, ensuring content is current, organized, and easy to navigate.
• Partner with stakeholders to source, prioritize, and refine intranet content.
• Format and present intranet content using light design to improve readability and engagement.
• Monitor channel performance and engagement trends to inform improvements.
• Recommend enhancements to content structure, timing, and delivery.
• Maintain consistency in tone, voice, and messaging with the corporate brand identity to align with and reinforce the organization’s brand and reputation.

Skills

Accountability

Collaboration

Communication (written/verbal)

Flexibility

Listening (active)

Organizational skills/Planning and Org

Problem Solving

Teamwork

Education

Bachelor’s degree in communications/related field

High school diploma or equivalent

Job description

PacificSource is seeking a Corporate Communications Specialist to lead storytelling across internal channels, including the intranet and newsletters. You will plan, develop, and publish content aligned with strategic priorities while partnering with teams across the organization to ensure clear, accessible language and brand consistency.

Responsibilities include managing internal newsletters, coordinating content calendars, and supporting external platforms as needed.