Internal Communications Consultant

Southwest Airlines Co.; Dallas (TX); On-site; USD 104,000 - 115,000; Full time

Benefits offered by this job

Fly for free on open seats

401(k) match up to 9.3%

Profit sharing

Health insurance

Job summary

Southwest Airlines Co. is seeking an Internal Communications Consultant to serve as a trusted partner to Leaders and Teams, shaping strategies that bring clarity to complex topics and support meaningful business outcomes.

You’ll guide plans from strategy through delivery, blending storytelling with data-driven insights to strengthen alignment, engagement, and trust across the Company. This role requires working from our Dallas, TX Headquarters during business hours, influencing messaging

Qualifications

• Knowledge of writing, communication strategy, tactics, and tools and an understanding of how to effectively execute on them including creative ways to inform and connect via written, oral, and visual media
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including Microsoft Office or other word processing tools
• Skilled in oral and written communication, including production of Executive-level presentations and communication materials which illustrate how communication contributes to business objectives
• Skilled in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and applying relevant information to communication strategy and messaging
• Ability to demonstrate comfort and confidence with public speaking and presenting in front of senior level Leaders
• Ability to listen, understand, and communicate ideas presented in writing and/or in speaking with others
• Ability to influence without positional authority
• Ability to demonstrate a strategic thought process, proactive initiative, and a sense of urgency
• Ability to take ownership and accountability

Responsibilities

• Serve as communications program lead and strategic communications counsel to colleagues, internal clients' Leaders, and Executives—determining appropriate tone, message, and channel to deliver clear and effective messages that align with Company and client objectives
• Partner with departments to create communication strategies to create deeper engagement with multiple stakeholders
• Demonstrate autonomy in the development of message and channel strategy, gathering inputs from multiple sources, obtaining and coordinating the proper approvals, and partnering with other departments or outside partners as needed to build and execute communication strategy
• In partnership with Customer Experience & Analytics and other Communications Teams to define and measure key performance metrics, analyze data, and develop recommendations based on findings
• Work closely with Senior Leaders across the Company to advise on communication tactics, ghostwriting, and offering constructive communication advice
• Work in a collaborative spirit through relationship-building with internal stakeholders to ensure alignment and prioritization of their department goals and communication efforts
• Stay current with advancements and trends in communication, specifically in the areas of mobile messaging, social and collaborative sites, and digital presence
• Support and advise the communications strategy for internal clients during crises
• May perform other job duties as directed by Employee's Leaders

Skills

Writing & comms strategy

Public speaking

Influence without authority

Strategic thinking

Project leadership

Relationship building

Data-driven decision making

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Help shape the communications that connect Southwest Employees to our most important priorities. As an Internal Communications Consultant, you'll serve as a trusted communications partner to Leaders and Teams, developing strategies that bring clarity to complex topics and support meaningful business outcomes. You'll build strong relationships, influence messaging decisions, and guide communication plans from initial strategy through delivery. By combining thoughtful storytelling, data-driven insights, and an understanding of emerging communication trends, you'll strengthen alignment, engagement, and trust across the Company.

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Serve as communications program lead and strategic communications counsel to colleagues, internal clients' Leaders, and Executives-determining appropriate tone, message, and channel to deliver clear and effective messages that align with Company and client objectives
• Partner with departments to create communication strategies to create deeper engagement with multiple stakeholders
• Demonstrate autonomy in the development of message and channel strategy, gathering inputs from multiple sources, obtaining and coordinating the proper approvals, and partnering with other departments or outside partners as needed to build and execute communication strategy
• In partnership with Customer Experience & Analytics and other Communications Teams to define and measure key performance metrics, analyze data, and develop recommendations based on findings
• Work closely with Senior Leaders across the Company to advise on communication tactics, ghostwriting, and offering constructive communication advice
• Work in a collaborative spirit through relationship-building with internal stakeholders to ensure alignment and prioritization of their department goals and communication efforts
• Stay current with advancements and trends in communication, specifically in the areas of mobile messaging, social and collaborative sites, and digital presence
• Support and advise the communications strategy for internal clients during crises
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Knowledge of writing, communication strategy, tactics, and tools and an understanding of how to effectively execute on them including creative ways to inform and connect via written, oral, and visual media
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including Microsoft Office or other word processing tools
• Skilled in oral and written communication, including production of Executive-level presentations and communication materials which illustrate how communication contributes to business objectives
• Skilled in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and applying relevant information to communication strategy and messaging
• Ability to demonstrate comfort and confidence with public speaking and presenting in front of senior level Leaders
• Ability to listen, understand, and communicate ideas presented in writing and/or in speaking with others
• Ability to influence without positional authority
• Ability to demonstrate a strategic thought process, proactive initiative, and a sense of urgency
• Ability to take ownership and accountability

Education

• Required: High School Diploma or GED

Experience

• Advanced-level experience, seasoned and specialized knowledge in:
  • Leading large-scale, complex communication efforts, either from within a business organization or with a strong partnership with the business
  • Creating communication plans
  • Managing cross-functional projects
  • Managing communication during a crisis preferred

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to travel periodically as needed
• Must be willing to work outside of 8-5 hours as needed depending on the needs of the business
• Must meet confidentiality expectations pertaining to confidential, proprietary, and sensitive Company information

Competitive market salary from $103,750 - $115,300* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you'll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Comp

any.

Southwest Airlines is an Equal Opportunity Employer.
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