Internal Audit Specialist

FinanceInfos; Sioux Falls (SD); Vor Ort; USD 70.000 - 85.000; Vollzeit

Benefits dieser Stelle

401k match

Medical, FSA, HSA, Dental, Vision

Pet Insurance

Wellness programs

Zusammenfassung

Vervent in Sioux Falls, SD is seeking an Internal Audit Specialist to support the department’s quality goals through monitoring and documentation of processes and outcomes. You will analyze customer interactions, develop trend data, and collaborate with stakeholders to define requirements and deliver repeatable, cost-efficient improvements across the organization.

Applicants should have a Bachelor’s degree and 2-5 years of finance or auditing experience, with the ability to work on-site in Sioux

Qualifikationen

• Bachelor’s degree in Business Management, Finance, Computer Science, or related field.
• 2–5 years of experience in finance or related field; auditing experience preferred.

Aufgaben

• Build and present trend data of multichannel monitoring formats and quality standards.
• Build relationships with stakeholders through effective communication across the client life-cycle.
• Identify, define, and document business needs and objectives, current procedures, problems, input/output requirements, and access levels.
• Define and document customer business functions and processes.
• Develop tools, techniques, and standardization to improve efficiency, client satisfaction, and cost effectiveness.
• Maintain departmental standards with strong listening and analytical skills.
• Evaluate reporting and develop self-service capabilities for clients and internal users.
• Prepare and analyze weekly and monthly quality reports to identify customer needs and expectations.

Kenntnisse

Communication

Analytical skills

MS Office

Ausbildung

Bachelor's degree

Jobbeschreibung

Job Highlights

• Title: Internal Audit Specialist
• Type: Full Time
• Experience: 2-5 Years
• Function: Audit
• Location: Sioux Falls, SD, United States
• Company: Vervent

Company Profile

Vervent provides financial services, including credit card servicing, customer support, payment processing, fraud protection, and account management solutions.

Job Profile

The company is hiring an Internal Audit Specialist who will be responsible for monitoring and documenting support of the department’s quality goals and initiatives.

Fairly and consistently evaluates written customer contact, Vervent created reports and automated processes for accuracy.

Provides documented feedback for success in executing superior service and quality to our customers and clients.

Education Level

• Bachelor’s in Business Management, Finance, Computer Science, or related field,

Work Experience

• 2-5 years of experience in finance or a related field, or a combination of relevant experience and education.
• Work experience with auditing

Duties/Responsibilities

• Build and present trend data of multichannel monitoring formats and quality standards to compile and track performance at the team level.
• Build strong working relationships with stakeholders and team members through effective communication throughout the client life-cycle.
• Consult with management and personnel to identify, define, and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of system access.
• Define and document customer business functions and processes.
• Develop tools, techniques, and standardization to ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.
• Maintain departmental standards through exceptional listening and analytical skills.
• Perform ongoing evaluation of reporting effectiveness and develop new reports anticipating the client and internal stakeholder needs and driving towards self-service capabilities.
• Prepares and analyzes weekly and monthly internal and external quality reports to identify customer needs and expectations.

Skills/Knowledge/Abilities

• Ability to communicate effectively with various audiences, including stakeholders and team members, through written and verbal means.
• Must demonstrate strong analytical skills and the ability to translate data into action.
• Strong working knowledge of computer software, including Microsoft Office

Working Conditions

• Lift items weighing up to 35 lbs.
• Must be able to hear normal sounds, distinguish sounds as voice, and communicate through human speech.
• Required to stand and sit for prolonged periods.
• Requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment.
• Specific vision abilities required include close and medium distance vision and the ability to adjust focus.

Benefits/Perks

• 401k company match
• Medical, FSA, HSA, Dental, Vision
• Pet Insurance
• Health, wellness, and engagement activities

Employer’s Statement

Vervent is an Equal Opportunity Employer.