Internal Audit Manager - Quality & Operations

Own Company; Town of Texas (WI); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Time off programs

Medical insurance

Dental insurance

Vision insurance

Mental health support

Parental leave

Life and disability insurance

401(k)

Job summary

Salesforce Internal Audit seeks a seasoned professional to lead strategy, QAIP, and the modernization of audit methodologies in an agentic AI era. You will guide the IA org, redesign processes, and deploy analytics to elevate risk intelligence across the enterprise.

You will collaborate with leadership to deliver compelling reporting, build scalable audits, and mentor upcoming auditors to blend traditional controls with AI-enabled insights.

Qualifications

• 5+ years in internal audit operations or IT audit.
• Professional certifications: CIA, CPA/CA, CISA or PMP.
• Deep knowledge of IIA Global Internal Audit Standards.
• Experience leading QAIP and large internal audit functions.
• Proven ability to deploy AI, automation, or analytics in audit.

Responsibilities

• Deliver the IA Org strategy and coordinate quarterly cycles.
• Build processes and tooling for AI-enabled audit workflows.
• Lead the QAIP and modernize the quality program.
• Evolve IA methodology to support assurance and advisory work.
• Turn data into decisions with dashboards and insights.
• Develop and train auditors to work with AI and data.
• Manage capacity planning and team deployment.
• Plan town halls and executive communications.
• Support Board materials and Audit & Finance Committee reports.
• Tell the SA IA story and strengthen the IA brand.

Skills

Internal audit

Project management

Executive communication

Strategic planning

Change management

Education

CIA

CPA/CA

CISA

PMP

Tools

Audit analytics tools

QAIP tooling

Job description

Description

The Opportunity

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Internal Audit organization is an independent and objective function that assists Salesforce to meet its goals through independent reviews and assessments of the company’s processes, information systems, and underlying internal risk and control environment. This function reports administratively to the President and Chief Operating and Financial Officer (COFO) and directly to the Audit and Finance Committee of the Company’s Board of Directors.

Salesforce Internal Audit is rebuilding what internal audit is. Our vision: pioneer the agentic AI era in internal audit — moving from periodic assurance to continuous risk intelligence, with agents handling routine tasks so our auditors can focus on high-value activities.

The Internal Audit Quality & Operations (Q&O) team is the 'mission control' center behind the audit team, focused on driving quality and efficiency through the application of leading‑edge processes.

We are looking for a seasoned internal audit professional with deep, practical knowledge of the IIA Global Internal Audit Standards and the judgment to apply them efficiently. You will be shaping and simplifying the audit methodology of the future and taking the lead to deliver supporting operational processes at scale.

What You'll Actually Be Doing

• Deliver the IA Org strategy. Support our annual strategic planning and quarterly reporting cycles (V2MOM) — coordinating inputs from audit leaders, tracking progress against commitments, and flagging risks.

• Build processes and tooling for the agentic era. Reimagine how work actually gets done — not automating today's steps, but redesigning processes and tooling for a world where people and agents work side by side.

• Lead the QAIP. Run and modernize our Quality Assurance & Improvement Program to produce forward-looking insight into quality and continuous improvement, not just retrospective scoring.

• Evolve the IA methodology. Refresh the IA methodology and Standards for the services our Business Partners need most: assurance, continuous risk intelligence, and advisory.

• Turn data into decisions. Own the analysis behind our performance metrics and dashboards — identifying trends and emerging risks early enough to reprioritize, and driving the actions that follow.

• Cultivate the agentic auditors of the future. Own the org-wide skills assessment and the strategic training plan behind it, guiding the audit team from traditional compliance skillsets toward fluency in AI, data, and human‑agent collaboration.

• Deploy the team. Act as resource manager for the IA Org — owning capacity planning, allocation, utilization, and schedule accuracy.

• Bring the team together. Plan and deliver town halls, org-wide meetings, and global summits — reading the room and pitching content to the right audience.

• Support the Board conversation. Help prepare Audit & Finance Committee and executive materials, and streamline how that reporting gets produced.

• Tell our story. Deliver compelling internal communications and messaging across the team and our stakeholders, and grow the IA brand externally — positioning Salesforce Internal Audit as a leading voice on agentic audit.

You're Our Person If You Have...

• 5+ years in internal audit operations/professional practices, audit, or IT audit

• Relevant professional certification (CIA, CPA/CA, CISA, PMP).

• Deep, practical command of the IIA Global Internal Audit Standards and Topical Requirements — enough to lead the QAIP and defend methodology decisions from day one, with the judgment to apply them proportionately.

• Experience in a QAIP, professional practices, or External Quality Assessment capacity within a large internal audit function.

• Excellent analytical and project management skills, with the operational discipline to run recurring rhythms reliably.

• A track record of deploying AI, automation, or analytics to change how work actually gets done.

• Hands‑on fluency with AI tools. You proactively prototype and test ideas yourself rather than waiting for direction.

• Strong writing and executive communication, translating complex methodology into plain language for auditors, business partners, and the Board.

• Proven ability to drive adoption and change across a global team without direct supervisory authority.

• Comfort operating at pace with limited precedent, and the judgment to know which processes add the most value.

• Experience at scale — high‑growth or large enterprise environments.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.