Intern, Intake Representative, Claims

Encova Mutual Insurance Group.; Charleston (WV); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Encova Insurance in Charleston, WV offers a full-time summer internship for 2027 with hybrid or remote options in approved payroll states. The intern will work at least 40 hours per week, start based on availability, and be paid $18 per hour.

Applicants must be enrolled and have completed at least 60 credit hours at an accredited college or university. This program has been recognized for excellence and provides exposure to real-world loss management and claims processing within a dynamic team.

Qualifications

• Must be currently enrolled in an accredited college or university and have completed at least 60 credit hours.
• Summer internship, 40 hours per week.
• Eligible candidates may work hybrid/remote per approved payroll states; strong communication and teamwork are required.

Responsibilities

• Receive initial claim information from customers by phone, email, or fax.
• Provide information on loss reporting options.
• Determine appropriate policy and coverage for loss.
• Onboard new associates with leadership team.
• Document facts of loss in the computer system.
• Respond to requests via telephone or correspondence.
• Interpret coverage and issue claim decisions for engagements.
• Review and update intake processes.

Skills

Excellent customer service

Team player

Multi-tasking

Detail-oriented

Written and verbal communication

Analytical reasoning

Organizational skills

Microsoft Office experience

Education

60 credit hours completed

Currently enrolled in an accredited college/university

Tools

Microsoft Office Suite

Job description

While we prefer candidates who can work either hybrid or full time in our Charleston, WV office, we may consider candidates who can work remote in any of our listed approved payroll states. This is a full-time summer internship for the 2027 summer and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need. Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university. Pay = $18 per hour

Encova Insurance has again been recognized as a RISE Elite Top 50 internship program, making this our sixth year in a row! Rising Insurance Star Executives (RISE) is the voice of young professionals who are looking for ways to share their innovative ideas and spread a new message about who the insurance industry is.

As an intern at Encova Insurance you will be part of a dynamic, results-driven team and learn to manage real world situations alongside Encova associates. Our successful internship program attracts students from across our region and our diverse opportunities ensure that our interns are provided with a wide range of learning possibilities!

Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ interns who reside and work within specific U.S. states. Our current footprint includes: Delaware, Florida, Georgia, Indiana, Iowa, Kentucky, New Hampshire, North Carolina, Ohio, South Carolina, Tennessee, Texas, West Virginia, Wisconsin.

ESSENTIAL FUNCTIONS:

• Receive initial claim information from customers telephonically, electronically, email, and/or fax
• Provide information to customers regarding the different options available for loss reporting
• Determine appropriate policy and coverage for loss
• Work with leadership team to on board new associates
• Analyze information received on the claim and triage the facts to determine whether further information is needed and/or what action must be taken
• Obtain and document facts of loss information in the computer system
• Respond to various requests from internal and external customers by telephone, email and/or by correspondence, including handling calls through the Engagement Center
• Interpret coverage and issue claim decisions for claims assigned to the Engagement Center
• Review, update, and document intake processes and procedures.

OTHER FUNCTIONS:

Other functions as needed

KNOWLEDGE, SKILLS, AND ABILITIES:

• This is a full-time summer internship and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need. Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
• Ability to provide excellent customer service to both external and internal customers
• Ability to work as a team member and perform based on established standards and expectations
• Ability to multi-task
• Must be detail-oriented
• Excellent written and oral communication skills
• Ability to fully analyze information received and make decisions as to next steps and action required
• Experience with Microsoft Products
• Ability to work proficiently in multiple systems
• Excellent organizational skills
• High school diploma.
• One-year previous full-time experience in customer service and/or claims intake preferred.
• At least one year of experience in the insurance industry preferred.

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?

At Encova Insurance, we firmly believe that our associates drive our company’s success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential.

What you can expect from us

• Competitive compensation
• An introduction to the insurance industry through authentic work experiences
• Networking opportunities with industry professionals
• Flexible start and end dates
• Community involvement and volunteer opportunities
• Through our collaborative team structure, we find professional and personal growth.
• We never stop learning and always seek to improve ourselves.
• Our commitment to growth makes us a winning organization and an ideal place for interns.

Encova Insurance is an EOE/E-Verify employer.

At Encova our associates are the heart of our business. Our exceptional culture makes it a special place to work and gives us a unique advantage. Building and sustaining this culture requires intentional effort from everyone in the company. We believe that achieving results and building trust are interrelated. Through connection, character and competence, we build trusting relationships with associates, agents and policyholders to achieve excellent results. Through our collaborative team structure we find professional and personal growth. We never stop learning and always seek to improve ourselves. At Encova, we know that inclusion and belonging foster our competitive edge by giving voice to every individual’s unique talent and perspective; and we believe that when a condition of equity exists, all associates can contribute to the fullest extent of their knowledge, skills and ability.