Intern, Field Service (LCS)

Rockwell Automation (USA); United States; On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Holidays

Job summary

Rockwell Automation is seeking a Field Service Intern to gain hands-on experience by working with Field Service Engineers and supporting customers at various sites. This role emphasizes customer-centric skills and hands-on troubleshooting within Motions & Controls.

Interns will travel frequently to customer sites, be based out of a field office, and participate in real-world problem solving with Rockwell Automation customers and field personnel.

Qualifications

• Active enrollment in a four year or advanced engineering degree program at an accredited university.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future.
• Flexibility on location and travel; role based out of a field office and travel frequently to customer sites.

Responsibilities

• Travel to customer sites with a Field Service Engineer to understand in person support interactions with Rockwell Automation Customers.
• Support our customers and field personnel with troubleshooting and resolving customer issues in person.
• Experience the responsibilities of a Field Support Engineer in Motions & Controls to learn how they approach troubleshooting in their respective area of work.
• Manage customer interactions by setting expectations, capturing the issue, resolution and steps taken to troubleshoot, and following up with customers in a timely manner.

Skills

Communication skills

Customer service

Team collaboration

Problem solving

Education

Four-year engineering degree program

Job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Internships within Lifecycle Services (LCS) provide unique opportunities to develop your engineering, analytical, and customer-centric skills.

As a Field Service Intern you will…

• Travel to customer sites with a Field Service Engineer to understand in person support interactions with Rockwell Automation Customers.
• Support our customers and field personnel with troubleshooting and resolving customer issues in person.
• Experience the responsibilities of a Field Support Engineer in Motions & Controls to learn how they approach troubleshooting in their respective area of work.
• Manage customer interactions by setting expectations, capturing the issue, resolution and steps taken to troubleshoot, and following up with customers in a timely manner.

The Essentials - You Will Have:

• Active enrollment in a four year or advanced engineering degree program at an accredited university
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future
• Flexibility on location and travel. This role will be based out of a field office and will travel frequently to customer sites. Current locations are Dallas Texas, Davenport Iowa,

The Preferred - You Might Also Have:

• Cumulative GPA of 3.0 or above with a Mechanical, Electrical or Computer Engineering major in progress
• Expected graduation date of Fall 2027 or Spring 2028
• Experience quickly acquiring new information and skills
• Excellent written, verbal, presentation, and interpersonal communication skills
• Experience collaborating with diverse groups, including clients, peers, and managers
• Proven customer service skills

What We Offer Interns:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Holidays
• To learn more about our benefits, please visit www.raquickfind.com

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

For this role, the hourly compensation is from $22 - $32. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

#LI-Onsite #LI-DNI #LI-LH1

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].