Intern: Customer Experience Operations (Spring 2027)

Volvo Group; Dublin (CA); On-site; USD 23,000 - 63,000; Full time

Benefits offered by this job

Housing assistance

Training and personal development

Internal mobility opportunities

Job summary

Volvo Group is offering an internship with exposure to Customer Experience operations at Volvo Trucks. You will gain hands-on experience managing customer-facing activities, vendor interactions, and display assets while supporting the marketing team.

Applicants must be enrolled in a related degree, maintain a minimum GPA of 2.75/4.0, and may work up to 30 hours weekly for spring. Housing assistance and career opportunities are highlighted as benefits.

Qualifications

• Must be enrolled in academic courses pursuing a degree at an accredited school.
• Must have completed 30 semester hours prior to the start of the internship.
• Spring interns may work up to 30 hours per week.

Responsibilities

• Manage Customer Center operations with a hands-on approach.
• Collaborate with Volvo Trucks Marketing team on projects.
• Prepare and present project results to upper-level management.
• Support vendor management and customer-facing activities.
• Develop interactive assets for display and improve processes.

Skills

Excel

MS Word

Power Point

Power BI

Education

Property Management

Hotel and Tourism Management

Business Management

Tools

Microsoft Office

Job description

What you will do

The internship role provides students with the opportunity to apply academic knowledge and skills in a customer-facing environment, and to support/promote the students career goals through interaction with product marketing professionals. Interns participate in professional activities for Volvo Trucks Customer Experience Center by working on practical, innovative and important projects. This Internship provides structured learning experiences where interns willbe challenged in both preparations and customer-facing tasks. The internship allows students to integrate knowledge and skills in a manner that is mutually beneficial to the student and Volvo Trucks Customer Experience Center.

The purpose of this position is to understand and execute the smooth operation of the customer experience center. During this process the student will participate in operations management, including hands‑on activities, vendor management of various types as well as customer‑facing interactions.

Minimum Education and Program Requirements

Applicants must be currently enrolled in academic courses and pursuing a degree in Property Management, Hotel and Tourism Management, Business Management, or related field at an accredited school and must have completed 30 semester hours of undergraduate studies prior to the start of the internship.

Must be in good academic standing with a cumulative grade point average of at least 2.75/4.0

Spring interns may work up to 30 hours per week.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

The student will be involved in managing the Customer Center operations. This will include building and property management as well as the customer experience track and interactive assets for display. Students will learn to manage the operation with a hands‑on approach as well as through the utilization of in‑house as well as third party vendors. Students will also learn how this preparation translates to the customer facing portion of the business.

The position will be required to perform a presentation as part of the internship to show the results of the assigned projects and benefits gained. This will be presented to upper‑level management and gives the opportunity for the students to show their projects and interface with the management team.

Attention to Detail: Monitoring adherence to standards and actively checking for the final result of preparations and seamless operation as it is visible to the customer.

Communication: listening effectively, transmitting information accurately and understandably and actively seeking feedback non‑defensively, strong writing, communication, and presentation skills

Flexibility: performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments

Dependability/Reliability: Following through on commitments, producing timely work to promote a higher standard; pitching in to get the job done

Must have experience in EXCEL, MS Word, Power Point and preference given to those with Power BI experience.

What’s in it for you?

This is not your typical internship! You will be challenged and you will grow in your professional career. This role differs from the typical event planner as you will be more focused on the execution\operation side. You will be directly impacted from previous decisions and will need to use your own creative style to overcome these tough situations. If the challenges are accepted an overcome, your resume will be eye catching to whomever you send it to next!

• Working closely, and learning from Volvo Trucks Marketing team
• Networking with professionals with the Volvo Group as well as other interns.
• Gain experience in planning and execution of tasks both individually and in team environments.

Ready for the next move?

If you want to make a real impact in your career, the transportation business is where you want to be. Know where you want to be, and we will help you get there!

We look forward to meeting you.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For all intern and co‑op positions, the hourly range is set at $17.00 - $46.00. The hourly rate for these roles is determined by several factors including, but not limited to, geographic location, academic classification, and degree seeking area of study. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

We also offer the following benefits to interns and co‑ops:

• Housing assistance, when applicable
• Countless career opportunities / internal mobility across our global organization
• Training and personal development

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.