Intermodal & Truck Brokerage Account Coordinator

Cornerstone Systems; Michigan; On-site; USD 50,000 - 70,000; Full time

Job summary

A premier transportation company is seeking an Account Coordinator to support the Intermodal & Truck Brokerage Operations department. The role involves coordinating freight movements, ensuring timely deliveries, and managing customer interactions in a high-pressure environment. Ideal candidates have a Bachelor’s degree and 3-5+ years of experience in transportation or logistics. This full-time position is based in Michigan and offers competitive benefits.

Qualifications

• 3-5+ years of related work experience within transportation or logistics.
• Working knowledge of intermodal transportation preferred, but not required.
• Cost management experience preferred, but not required.

Responsibilities

• Determine and secure the most profitable equipment type and/or transportation mode.
• Schedule pickup and delivery appointments per customer’s requirements.
• Procure and dispatch carriers.
• Manage equipment pools.
• Ensure loads are picked up, moving on schedule and delivered on-time.

Skills

Excellent communication skills

Strong negotiating skills

Attention to detail

Ability to manage multiple projects

Strong sense of urgency

Education

Bachelor’s Degree in Business, Transportation, Logistics or related field

Tools

Microsoft Office Suite

Outlook

Job description

Established in 1997, Cornerstone Systems is a premier transportation company offering comprehensive logistics solutions nationwide.

Job Summary

The Account Coordinator supports the Intermodal & Truck Brokerage Operations department, coordinating daily freight load movements on a national scale while maintaining customer satisfaction in an extremely high-pressure, time-sensitive atmosphere.

Primary Duties & Responsibilities

• Determine and secure the most profitable equipment type and/or transportation mode
• Schedule pickup and delivery appointments per customer’s requirements
• Procure and dispatch carriers
• Communicate with carriers, customers, and railroads
• Manage equipment pools
• Ensure loads are picked up, moving on schedule and delivered on-time
• Obtain arrival and departure times from carriers
• Ensure timely termination of empty intermodal equipment
• Process accessorial charges
• Audit work orders
• Analyze various reports that will assist in properly managing customer loads
• Assist in the review and submittal of customer requests for pricing
• Back up for other team members and/or team leader, as needed
• Have availability to work outside office hours (evenings and weekends) as part of an on-call rotation
• Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
• Regular and reliable attendance expected
• Other work-related duties as assigned by supervisor/manager

Minimum Knowledge, Abilities, and Skills

• Minimum Bachelor’s Degree in Business, Transportation, Logistics or related field preferred
• 3-5+ years of related work experience within transportation or logistics, and/or additional or specialized training in transportation, logistics, or similar area of study
• Working knowledge of intermodal transportation preferred, but not required
• Cost management experience preferred, but not required
• Excellent oral and written communication skills, as well as interpersonal skills
• Strong sense of urgency
• Strong negotiating skills
• Strong attention to detail
• Able to manage multiple projects simultaneously, and can work well under pressure
• Proficient in Microsoft Office Suite, and Outlook

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Seniority Level: Mid-Senior level • Employment type: Full-time • Job function: Sales and Business Development • Industries: Transportation, Logistics, Supply Chain and Storage

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