Intermediate Universal Banker

Minnwest Bank; Saint Cloud (MN); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Medical, Vision and Dental Insurance

401(k) with Employer Match

ESOP

Paid Holidays and Vacation Days

Paid Parental Leave

Short- and Long-Term Disability

Life, Critical Illness, and Accidental

Tuition Reimbursement

Employee Assistance Program

Volunteer Time Off

Diversity & Inclusion ERG

Job summary

Minnwest Bank in St. Cloud, MN is seeking an Universal Banker to deliver outstanding customer service while building lasting relationships.

You will support a variety of banking functions, including transactional services, account opening, lending support, and educating customers on digital banking. The role requires travel to local branches for staffing coverage, mileage paid when using own vehicle, and additional hourly pay when working away from home branch.

Qualifications

• High school diploma or GED.
• 2 years cash handling in a customer-facing role.
• 2 years customer service experience.
• 1 year in retail banking or financial services in a customer-facing sales role.
• 1 year consumer, business and fiduciary account opening or Minnwest training.
• Strong attention to detail and accuracy.
• Strong verbal and written communication skills.
• Dependable, organized, self-motivated team player.
• Intermediate level computer skills, including Microsoft Office.

Responsibilities

• Provide prompt customer service by identifying and recommending bank products and services.
• Open new consumer and business deposit accounts, cross-sell products, and process paperwork.
• Process transactions and recognize fraud red flags.
• Provide referrals to other business lines.
• Proactively promote cross-selling to meet sales and service goals.
• Assist customers with account changes or online banking questions.
• Perform teller duties and cash handling.
• Travel to branches to provide staffing coverage.
• Maintain knowledge of all bank products and services.
• Comply with Minnwest Bank policies and procedures.
• Perform additional duties as assigned.

Skills

Cash handling

Customer service

Retail banking

Account opening

Communication skills

Team player

MS Office

Attention to detail

Education

High school diploma

Associate degree

Job description

About Minnwest:

Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values:

• The customer is the first priority.
• We will keep all of the commitments we make.
• We are the people who get things done.
• We will work together as a team.

Level: III or IV
Location: St. Cloud, MN
Job Summary: Universal Bankers are responsible for delivering exceptional customer service while building and maintaining customer relationships. This role supports a variety of banking functions including transactional services, account opening, consumer lending support, digital banking education, and identifying customer financial needs.

Level placement is based on experience, knowledge, and demonstrated banking expertise.

The position requires travel to local branches to provide adequate staffing coverage due to staffing needs. Universal Bankers will be paid mileage while using their own vehicle to travel to other local branches. In addition, when working at another branch outside of their home location, bankers will receive an additional $1.00/hour pay.

There is occasional travel (<5%) to the Minnwest Bank Training center in Eagan, MN for Universal Banker Training.

Duties and Responsibilities (including but not limited to)

1. Provide prompt and courteous customer service to all Minnwest Bank customers by identifying and recommending bank products and services to fulfill their needs.
2. Open new consumer and business deposit accounts, cross-sell bank products and services, and accurately prepare and process all deposit account paperwork for new and existing customer accounts.
3. Process transactions as requested, recognizing red flags regarding fraud and scams.
4. Provide referrals and other opportunities to other business lines, e.g., insurance, real estate, etc.
5. Proactively promote and identify cross-selling opportunities to achieve individual, team, and organizational sales and service goals.
6. Assist existing customers with account changes or inquiries and assist customers with any issues or questions they may encounter with their online products/services.
7. Perform teller functions as outlined in the Teller standard operating procedures, including, but not limited to, receiving checks and cash for deposits, verifying cash and endorsements, issuing receipts, issuing cashier's checks, cashing checks, and paying out funds upon verification of signature and balance, balancing of cash drawer and maintaining established cash level.
8. Travel to Minnwest Bank branches within the market, performing all Universal Banker duties, to provide adequate staffing coverage due to unexpected illnesses, PTO, etc.
9. Maintain knowledgeable on all bank products and services.
10. Comply with Minnwest Bank policies and procedures.
11. Perform additional duties as assigned by supervisor

Minimum Requirements:

• High school diploma or equivalent (GED)
• 2 years cash handling in a customer facing role
• 2 years customer service experience
• 1 year of experience in retail banking, or financial services in a customer facing sales role
• 1 year consumer, business, and fiduciary account opening or proven proficiency in Minnwest Consumer, Business and Fiduciary Account Training
• Strong attention to detail and accuracy
• Strong verbal and written communication skills, including the ability to communicate with customers in a professional manner
• Dependable, organized, self-motivated team player
• Willing to continuously learn and grow within the organization
• Intermediate level computer skills, including proficiency with the Microsoft Office Suite

Preferred Qualifications:

• 2 to 5 years of consumer and business account openings, closings, and maintenance
• 2-year associate degree
• Effective time Management skills including the ability to prioritize workload based on department and customer needs
• Ability to identify customer needs and recommend appropriate products and services
• Strong analytical and decision-making skills
• Knowledge of credit and regulatory policy as it relates to consumer lending

Schedule:

Monday - Friday: 8 am - 5 pm

• Universal Banker/Virtual Banker Pay differential for Saturdays and travel to other locations
• Language stipend available for bilingual employees

Workplace Environment:

• Requires face-to-face interaction and coordination of work with customers, other employees and departments, and in-person interaction.
• Working at a computer and utilizing a telephone
• Occasionally lifting up to 50lbs

Pay Range:

$22.40 - $25.20/hour

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The salary range represents anticipated base pay for this role. The actual pay offered will consider internal equity and may vary based on factors including but not limited to work location, candidate's job-related knowledge, skills, and experience, among other factors.

Minnwest Benefits:

In addition to salary, Minnwest Bank offers a comprehensive benefits package, including incentive and recognition programs. Minnwest Bank is focused on taking care of our employees and their families, and supporting their health and financial well-being, including:

• Comprehensive Medical, Vision and Dental Insurance
• Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
• Paid Holidays and Competitive Paid Vacation Days
• Paid Parental Leave
• Short- and Long-Term Disability
• Life, Critical Illness, and Accidental Insurance
• Tuition Reimbursement and Career Development Opportunities
• Employee Assistance Program (EAP)
• Paid Time Off to volunteer in your community
• Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group

All benefits are subject to eligibility requirements.

A full background check, including federal, state, county, and general financial credit check will be conducted on the final candidate for this position. Candidate must pass the background check and financial credit check in order to obtain employment with Minnwest. Failure to meet any of the requirements may result in a rescission or your offer of employment.

EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.