Intermediate Support Engineer (AMER)

My Unbounded Life; Northern (KY); Hybrid; USD 87,000 - 187,000; Full time

Benefits offered by this job

Flexible PTO

all-remote async environment

equity/ESPP

growth & development budget

parental leave

home office support

Job summary

GitLab is hiring a Support Engineer to sit at the intersection of Support and Engineering—helping customers troubleshoot real-world issues running GitLab across diverse environments. You’ll dig into Linux systems, logs, and Ruby on Rails code to reproduce bugs, contribute fixes, and improve documentation, all while collaborating with Product, Development, Infrastructure, and Customer Success teams.

Responsibilities include handling customer-facing technical cases, mastering Linux administration,

Qualifications

• Experience managing customer-facing technical cases from first contact through resolution.
• Strong Linux systems administration knowledge (LFCE/RHCE-level).
• Scripting ability (Ruby or Bash) and familiarity with Rails-based MVC frameworks.
• Hands-on Git and CI/CD experience.
• Comfort explaining technical topics to non-technical audiences.

Responsibilities

• Troubleshoot issues across environments, reproduce bugs, contribute fixes, and improve documentation.
• Collaborate with Product, Development, Infrastructure, and Customer Success teams.

Skills

Customer-facing cases

Linux administration

Ruby or Bash scripting

Rails MVC familiarity

Git and CI/CD

Clear communication

Tools

Git

CI/CD

Job description

Company:
GitLab

Location:
Remote – Canada, Chile, Costa Rica, Mexico, or US

Job Type:
Full-Time

Salary:
$87,400 – $187,200 USD (US-based range)

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Description:
GitLab is hiring a Support Engineer to sit at the intersection of Support and Engineering — helping customers troubleshoot real-world issues running GitLab across diverse environments. You’ll dig into Linux systems, logs, and GitLab’s Ruby on Rails codebase to reproduce bugs, contribute fixes, and improve documentation, all while collaborating closely with Product, Development, Infrastructure, and Customer Success teams.

• Experience managing customer-facing technical cases from first contact through resolution
• Strong Linux systems administration knowledge (LFCE/RHCE-level)
• Scripting ability (Ruby or Bash) and familiarity with Rails-based MVC frameworks
• Hands-on Git and CI/CD experience
• Comfort explaining technical topics to non-technical audiences

Benefits:

• Flexible PTO
• all-remote async environment
• equity/ESPP
• growth & development budget
• parental leave
• home office support

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