Intermediate Help Desk Technician

Command and Control Communications Engineering & Logistics LLC; Garapan (Northern Mariana Islands); On-site; USD 65,000 - 80,000; Full time

Job summary

Command and Control Communications Engineering & Logistics LLC is looking for an Intermediate Help Desk Technician to provide essential IT support on-site in Guam and Saipan. You will work with classified and unclassified networks troubleshooting various technical issues.

This role requires extensive experience in troubleshooting, managing incident tickets, and a current Secret security clearance. The perfect candidate has a foundational knowledge of technical support, customer service skills, and must meet certain education requirements.

Qualifications

• 5–7 years of experience providing IT support services.
• Demonstrated experience supporting workstations across various networks.
• Current DoD‑8570 IAT Level 1 baseline certification required.

Responsibilities

• Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments.
• Troubleshoot hardware and software issues.
• Manage and track incidents through help desk systems.

Skills

Active Directory administration

Help Desk ticket tracking systems

Troubleshooting hardware and software

Network connectivity troubleshooting

Education

High School diploma or equivalent

Tools

Altiris Help Desk

SCCM

Remedy ticketing system

Job description

Job Title: Intermediate Help Desk Technician

Security Clearance: Secret

Location: Guam / Saipan

Citizenship Requirement: Due to the nature of the work and contract requirements, U.S. Citizenship is required.

Description

C3EL is seeking a cleared Intermediate Help Desk Technician to join our on‑site team in Guam and Saipan. This position provides comprehensive IT support across classified and unclassified networks, including desktop, network, and video teleconferencing (VTC) systems. The technician will troubleshoot and resolve technical issues, perform imaging and software deployments, maintain ticket records, and ensure timely resolution in accordance with established Service Level Agreements (SLAs).

Responsibilities

• Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments.
• Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment.
• Manage and track incidents through Altiris Help Desk and Remedy ticketing systems.
• Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM.
• Administer and maintain Active Directory accounts, permissions, and group policies.
• Support and troubleshoot network connectivity and configuration issues.
• Escalate complex issues to Tier III support or system engineers as needed.
• Ensure all service requests are completed within established SLAs and documented properly.
• Provide courteous, professional customer service in all end‑user interactions.

Minimum Qualifications

• An active, in‑scope US Government issued Secret clearance.
• Current DoD‑8570 IAT Level 1 baseline certification (Net+ CE, or equivalent).
• 5–7 years of experience providing IT support services, troubleshooting both hardware and software in mixed environments.
• Demonstrated experience supporting:
  • Workstations and laptops across SIPR, NIPR, CENTRIX, and STAMIS networks.
  • Active Directory administration and user support.
  • OS delivery methods such as Altiris Deployment Solution (DS) and SCCM.
  • Help Desk ticket tracking systems (Altiris Help Desk, Remedy).
  • VTC/Networking fundamentals and troubleshooting.

Preferred Qualifications

• Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments.
• Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery.

Education

• A minimum of a High School diploma or equivalent is required.

Equal Employment Opportunity

As set forth in C3EL’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Protected veteran categories include: a disabled veteran, a recently separated veteran, an active duty wartime or campaign badge veteran, and an Armed Forces service medal veteran.

Voluntary Self‑Identification of Disability: Form CC‑305. The law requires us to provide equal employment opportunity to qualified people with disabilities. This form is voluntary. Please do not enter any personal or identifying information. The answer is confidential and will not be used for any adverse action.

Disability Status

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

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